University of Wisconsin–Madison

2011 UW-Madison Faculty/Staff Computing Survey

2011 UW-Madison

Faculty and
Staff Computing Survey Report

 

 

Report
Completed: May 2011

Prepared by Laura
Grady

Division of
Information Technology

University of
Wisconsin-Madison

 

 

 Contents

I. Introduction and Methodology

II. Summary of Results

III. Detailed Results

 

I.
Introduction and Methodology

 

The 2011
UW-Madison Faculty and Staff Computing Survey was developed and implemented by
the Division of Information Technology. The main goal of the survey was to
determine usage and satisfaction with the information technology products and
services available to faculty and staff on the UW-Madison campus. Results will
be used to help guide future decisions regarding technology products and
services.

 

A random sample of
1600 UW-Madison Faculty, Academic Staff and Classified Staff were invited to
participate in the 2011 survey, starting January 20. These faculty and
staff were sent an email invitation with a Web link to the survey via Qualtrics. After the initial email invitation,
non-respondents were sent three follow-up email reminders (Feb. 1, Feb. 9 and
Feb. 14). No incentive was offered.  Of the 1600 faculty and staff who
received the email invitation, 386 responded resulting in a response rate of
about 24%.

 

II.
Summary of Results

 

  • Eighty-seven percent of respondents report using a
    desktop computer, down from 90% in 2010.
  • Forty-four percent of respondents report using a simple
    cell phone, while 45% report using a mobile device, such as a smart phone,
    iPhone, Blackberry, Palm, Android, iPod touch, etc.
  • Seventy-five percent of respondents say they use a
    laptop/portable computer and 23% report using a mini laptop, such as a
    Netbook, MacBook Air, iPad, etc.
  • Sixty-two percent report using
    a portable storage device, such as a flash drive, external drive, etc., up
    from 48% in 2010.
  • Thirty-three percent of respondents use a Macintosh
    Snow Leopard or earlier version, up from 27% last year, and 78% report
    using Windows 7 or earlier version OS, down from 86% last year.
  • The most often cited functions or activities that
    faculty and staff perform with desktops, laptops/portable computers, mini
    laptops, and mobile devices include email, calendaring/scheduling, data
    storage, and social networking (Facebook, Twitter, LinkedIn, MySpace,
    etc.).
  • When off-campus, 64% of respondents most often connect
    to the Internet via Charter, Verizon, etc., 7% use 3G (cellular wireless)
    or other commercial wireless, and 1% uses 4G (cellular wireless) or other
    commercial wireless.
    The 18% who reported “Other” responded: DSL
    (17 respondents), AT&T (14), None (8), TDS Metrocom
    (7), and Wireless (7).
  • Twenty-one percent of respondents use WiscVPN to access campus resources.
  • Eighty-one percent of respondents who use the campus
    wireless network report that it works well for them. 
  • Eighty-seven percent of respondents who have a direct
    campus network connection at their campus office are either satisfied or
    very satisfied with it, up from 79% last year.
  • Ninety-four percent of respondents report using the My
    UW-Madison portal; 84% report using WiscMail;
    82% use the DoIT Help Desk via phone, email or Web; 53% use administrative
    computing; 38% use Learn@UW; and 72% use the
    DoIT Tech Store.
  • Technology use for work purposes among faculty and
    staff includes online calendar (64%), Web-based apps/docs (Google
    apps/docs, MS Office docs/SkyDrive) (30%), mobile device (smart phone,
    iPhone, Blackberry, Palm, Droid, iPod touch, etc.) (29%), and
    location-based services (Facebook Places, Google Maps, Foursquare, GoWalla, Yelp, etc.) (25%).
  • Fifty-six percent of respondents reported updating or
    patching their computer software (operating system, Web browser or
    applications) with released patches or new versions within the last month.
    Eight percent never updated or patched their computer software.
  • Seventy-nine percent of faculty and staff are aware
    that special security controls are required to be in place when handling
    sensitive University data such as Social Security numbers, Driver’s
    License or State ID numbers, financial account numbers, and DNA Profiles,
    up from 67% in 2010. Ninety-six percent do not use personally-owned
    devices for storage or handling of sensitive University data, up from 69%
    last year.
  • Thirty-seven percent of respondents use Google services
    for their University work.
  • Ninety-two percent of respondents indicate that they
    are aware that phishing attempts are prevalent, and 93% are aware that
    they often come though email, phone and/or text messages. Ninety-seven percent
    know that there are malicious Web sites, and 77% know how to identify
    secure sites.

 

III. Detailed Results

 

1.Before we
get to the question about additional tech services you want, we need some more
specific information on the information technology resources you use. Please
tell us which of the following information technology products you use: [Check
all that apply]

Answer

Response

%

Desktop
Computer

334

87%

Laptop/Portable
Computer

287

75%

Portable
Storage Device (flash drive, external drive, etc.)

238

62%

Mobile Device (smart
phone, iPhone, Blackberry, Palm, Android, iPod touch, etc.)

171

45%

Simple
Cell Phone (without Internet access)

169

44%

Global Positioning
System (GPS)

134

35%

Internet-enabled
gaming console (Xbox 360, Wii, PlayStation3, etc.)

94

24%

Mini Laptop
(Netbook, MacBook Air, iPad, etc.)

90

23%

Digital
Video Recorder (TiVo, etc.)

89

23%

eBook
Reader (Kindle, Sony Reader, nook, eReader, Cool-er, etc.)

54

14%

Other,
please specify

21

5%

Total responses

384

 

2.What cell
carrier do you use?

Answer

Response

%

AT&T

116

38%

Verizon

79

26%

U.S.
Cellular

60

20%

Other, please
specify

27

9%

Sprint

25

8%

Total responses

307

100%

Please note, only respondents who selected “Mobile Device
(smart phone, iPhone, Blackberry, Palm, Android, iPod touch, etc.)” or “Simple Cell
Phone (without Internet access)” in Question 1 responded to this question.

Other, please specify

(11)
Tracphone

(4) Virgin

(2)
Credo

3.On which
area(s) of campus do you experience cellular coverage problems? [Check all that
apply]

Answer

Response

%

I
don’t experience issues.

148

49%

In buildings

143

48%

West
Campus

27

9%

East Campus

15

5%

Total responses

300

 

Please note, only respondents who selected “Mobile Device (smart
phone, iPhone, Blackberry, Palm, Android, iPod touch, etc.)” or “Simple Cell
Phone (without Internet access)” in Question 1 responded to this question.

 

4.
Which operating system(s) do you use on the device(s) you own or use?
[Check all that apply]

Answer

Response

%

Windows
7 or earlier version

286

78%

Macintosh Snow
Leopard or earlier version

119

33%

Android

42

12%

Linux

38

10%

I
don’t know

29

8%

Other, please
specify

25

7%

Blackberry

21

6%

Windows OS for
mobile devices

17

5%

Unix

8

2%

Total responses

365

 

5.Please
indicate the functions or activities that you perform with the information
technology products you use: [Check all that apply]

Answer

Desktop

Computer

Laptop/Portable

Computer

Mini

Laptop

Mobile

Device

Calendaring/Scheduling

71%

60%

41%

35%

Email

92%

89%

70%

42%

Wikis/Blogging

19%

24%

16%

3%

VoIP (Skype)

15%

36%

12%

6%

Phone
Calls

5%

7%

4%

67%

Music (listening, downloading)

43%

56%

38%

31%

Data
Storage

77%

70%

28%

10%

Streaming Audio or Video

53%

62%

40%

21%

Instant
Messaging

25%

31%

17%

23%

Collaboration (document sharing, group
writing)

53%

52%

26%

5%

Social
Networking (Facebook, Twitter, LinkedIn, MySpace, etc.)

40%

59%

39%

26%

Administrative Computing

53%

42%

19%

4%

Research
Applications

42%

40%

17%

3%

Location-based Services (Facebook Places, Google
Maps, Foursquare, GoWalla, Yelp, etc.)

39%

46%

28%

31%

Total users of the device from Q1.

333

287

90

340*

 

 

 

 

 

 

 

 

 

 

 

 

 

Desktop computer, laptop/portable
computer, mini laptop and mobile device users most often use these information technology
products for email, data storage, calendaring/scheduling, and streaming audio
or video.

* Includes mobile devices and
simple cell phone users

 

6.Which do you
use the most often to connect to the Internet on campus?

Answer

%

Campus
wired network

75%

Campus wireless
network

17%

I
do not know . . . whatever works

3%

Other, please
specify

2%

Charter,
Verizon, etc.

1%

3G (cellular
wireless)

1%

4G
(cellular wireless)

0%

Commercial Wireless (Mad
City Broadband)

0%

Total

100%

7.
Which do you use the most often to connect to the Internet off campus?

Answer

%

Charter,
Verizon, etc.

64%

Other, please
specify

18%

I
do not know . . . whatever works

8%

3G (cellular wireless)
or other commercial wireless

7%

Madison
wireless

2%

4G (cellular
wireless) or other commercial wireless

1%

Total

100%

The 18% who reported “Other” responded: DSL (17
respondents), AT&T (14), None (8), TDS Metrocom (7),
Wireless (7), and others.

8.When you
connect to the Internet from home or off-campus, do you use WiscVPN
to access campus resources?

Answer

Response

%

Yes

72

21%

No

119

33%

Sometimes

86

24%

I don’t know what WiscVPN is

79

22%

Total responses

359

100%

9.
Regarding the campus wireless network, please indicate which statement
is most often true for you:

Answer

%

The
campus wireless network works well

81%

I get a weak signal when
I use the wireless network

11%

I
can’t get wireless access where I need it

3%

I have problems
getting a wireless connection

5%

Total

100%

Of those who use the campus wireless network, 81% report that
the campus wireless network works well. (Reporting only for those who use
wireless.)

10.Please indicate
how satisfied you are with the performance of your direct campus network
connection at your campus office:

Answer

Response

%

Very
Dissatisfied

12

4%

Dissatisfied

5

1%

Neutral

25

7%

Satisfied

121

35%

Very
Satisfied

178

52%

Total responses

341

100%

Of those who use the direct campus network connection, 87% are
either satisfied or very satisfied. 5% are dissatisfied or very dissatisfied. (Reporting only for those who have a direct connection).

11.
Please indicate which of the following technologies you use. [Check all
that apply]

Answer

Personal

Work

Online
calendar

44%

64%

Web-based apps/docs
(Google apps/docs, MS Office docs/SkyDrive)

29%

30%

Mobile
device (smart phone, iPhone, Blackberry, Palm, Droid, iPod touch, etc.)

46%

29%

Location-based Services
(Facebook Places, Google Maps, Foursquare, GoWalla,
Yelp, etc.)

56%

25%

YouTube

58%

22%

Wikis

19%

22%

Web-based
commercial email (Gmail, Hotmail, Yahoo! Mail)

62%

21%

Video calling or Internet
long distance services (Skype, iChat, Google Voice and Video Chat, etc.)

33%

18%

Music
hosting services (Pandora, Imeem)

36%

17%

Web Conferencing
Tool (Adobe Connect, etc.)

5%

17%

RSS
feeds

15%

14%

Podcasts

27%

13%

File-sharing
software (to download music or other types of files)

26%

12%

Blogs

19%

12%

Personal
Internet Portals (NetVibes, iGoogle,
MyYahoo, My MSN)

24%

9%

Photo sharing
service (Flickr, Picassa)

35%

8%

Twitter

11%

6%

Digital video
devices (iFlip)

9%

5%

Global
Positioning System (GPS)

43%

4%

Social bookmarking
and/or Social News (Delicious, Digg, reddit, etc.)

9%

4%

Electronic
Response System (classroom clickers)

0%

4%

e-Portfolio

2%

2%

Portable
gaming system (Nintendo DS, PSP, iPod touch, etc.)

12%

1%

Virtual worlds
(Second Life, Action Worlds, etc.)

1%

1%

Internet-enabled
gaming consoles (Xbox 360, Wii, PlayStation3, etc.)

26%

0%

Massively Multiplayer
Online Games (Everquest, World of Warcraft, Rune Scape, etc.)

4%

0%

Total responses

359

359

12.
What typically motivates you to try new and/or emerging technologies?
[Check all that apply]

Answer

Response

%

I hear
about it from trusted friends/colleagues

252

73%

I see a demo of new
product/technology

126

36%

It’s
a policy/I’m required to use it

81

23%

Information I
receive from DoIT (online news, email, print publications, etc.)

79

23%

I’m
usually the last to try new products

56

16%

Other, please
specify

42

12%

I
have to have the latest and greatest

35

10%

I don’t know

23

7%

Total responses

347

 

The 12% who reported “Other” responded: Read or hear about it
on blogs, online tech news sources, reviews, periodicals, industry
publications, and/or RSS feeds (14 respondents), When need arises for work or
personal (10), and others.

13.Please tell
us which of the following campus technology tools you are AWARE of and which
services you have USED.

Answer

Aware

Used

My
UW-Madison

70%

94%

WiscMail (University email ending
in @wisc.edu)

72%

84%

Campus wireless network (in public locations)

67%

59%

Anti-virus software (free download or CD from the DoIT Tech
Store)

56%

57%

Administrative computing (student records, Shared Financial
System, payroll benefits, etc.)

54%

53%

WISC software (discounted Microsoft, Adobe, etc.)

54%

50%

TechNews (DoIT’s email newsletter)

55%

49%

WiscCal (online calendar)

69%

45%

My WebSpace (Web-based storage for
files and Web pages)

56%

43%

Campus computer kiosks

50%

38%

Learn@UW

54%/span>

38%

Doodle

29%

30%

Qualtrics (survey tool)

25%

18%

UW Mobile

19%

16%

Digital Academic TV Network (DATN)

19%

14%

Bucky Backup

29%

9%

Moodle

22%

8%

Total responses

346

346

14.
Using the scale provided, please rate your satisfaction with these tools.

(only
includes those who have used the tool)

Answer

Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

Responses

My UW-Madison

2%

3%

19%

52%

25%

317

WiscMail
(University email ending in @wisc.edu)

3%

10%

17%

43%

27%

286

My WebSpace (Web-based
storage for files and Web pages)

1%

12%

27%

45%

15%

164

Anti-virus software (free download or CD from the
DoIT Tech Store)

2%

5%

16%

44%

33%

206

Campus wireless network

1%

4%

15%

47%

33%

218

WiscCal
(online calendar)

8%

17%

18%

43%

14%

181

Bucky Backup

5%

14%

41%

25%

16%

44

Learn@UW

1%

6%

29%

47%

17%

149

Moodle

3%

6%

56%

26%

9%

34

Qualtrics
(survey tool)

0%

2%

25%

55%

18%

85

Digital Academic TV Network (DATN)

2%

5%

30%

54%

9%

57

Doodle

1%

1%

21%

50%

27%

103

Administrative computing (student records, Shared Financial
System, payroll benefits, etc.)

2%

5%

28%

50%

14%

204

WISC software (discounted Microsoft, Adobe, etc.)

2%

0%

16%

56%

26%

177

Campus computer kiosks

1%

0%

20%

57%

23%

151

TechNews
(DoIT’s email newsletter)

0%

0%

37%

47%

15%

213

UW Mobile

0%

5%

36%

43%

17%

42

15.Please tell
us which of the following campus technology services you are AWARE of and which
services you have USED.

Answer

Aware

Used

DoIT
Help Desk (Tech Support via phone, email, in person or Web)

76%

82%

DoIT Tech Store

76%

72%

DoIT
Repair and Desktop Support (fee-based installation and repair)

73%

38%

Professional
Technical Education (IT training)

67%

33%

Digital
Media Center

43%

16%

DoIT Academic
Technology Consultants

38%

12%

Engage
Award Program (awards to leverage new and emerging technologies in learning
and teaching)

17%

4%

Total responses

317

317

16.Using the scale provided, please rate your
satisfaction with these tools.

(only
includes those who have used the tool)

 

Answer

Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

Responses

DoIT Help Desk (Tech Support
via phone, email, in person or Web)

2%

3%

11%

50%

33%

281

DoIT
Repair and Desktop Support (fee-based installation and repair)

3%

3%

13%

47%

34%

145

DoIT Tech Store

1%

2%

12%

48%

38%

249

Professional Technical Education (IT training)

3%

3%

24%

47%

22%

125

Digital Media Center

1%

4%

19%

37%

38%

68

DoIT
Academic Technology Consultants

2%

11%

20%

36%

31%

45

Engage Award Program (awards to leverage new and
emerging technologies in learning and teaching)

0%

11%

42%

16%

32%

19

17.If you
could have one more tech service or tool to improve your work on campus, what
would it be?
(Reporting top four responses)

Text Response

(8)
Better email client (Microsoft Exchange, Outlook, etc.)

(6) A better
calendar system to replace WiscCal (that integrates
with mobile devices)

(4)
More/cheaper software training options/times

(4) iPad/tablet

 

18.What do you use to back up your
university data? [Check all that apply]

Answer

Response

%

External
drive

102

32%

University cloud
computing backup (IP Storage, department or local storage)

89

28%

Flash
(thumb) drive

83

26%

Other, please
specify

77

24%

I
don’t back up my data

51

16%

My WebSpace

32

10%

Bucky
Backup

28

9%

Commercial cloud
computing backup (Google, Yahoo, Amazon, Jungle Disk)

13

4%

Mozy

1

0%

Carbonite

1

0%

19.Why don’t you use
Bucky Backup?

Answer

Response

%

I
didn’t know it existed

170

57%

My department uses
another backup tool

69

23%

Other,
please specify

34

12%

It’s expensive

18

6%

It’s
difficult to use

4

1%

Total responses

296

100%

The 12% who reported “Other” responded: Dept/School
provides my backup (8 respondents), I don’t have the need (7), Haven’t tried it
yet (5), Not sure what my school/dept uses (4), and
others.

20.
When was the last time you updated or patched your computer software
(operating system, Web browser or applications) with released patches or new
versions?

Answer

Response

%

This
week

123

38%

I don’t know

84

26%

This
month

59

18%

Never

25

8%

This
year

24

7%

Two or more years
ago

6

2%

Total responses

321

100%

21.
Regarding online scams or phishing, which of the following statements
apply to you?

Answer

Yes

I
know what phishing is

93%

I know that phishing
scams are prevalent

92%

I
know that phishing scams often come through email, phone and/or text messages

93%

I know that there
are malicious Web sites

97%

I
know how to identify a secure Web site (https, lock icon, etc.)

77%

I know not to
respond to unsolicited requests for personal information

98%

I
have been a victim of phishing

13%

Total responses

318

 

22.
As a normal part of your work, do you regularly (at least once per year)
handle electronic versions of sensitive University data including: [Check all
that apply]

Answer

My personal
information

1000 records or less

More than 1000
records

I do not handle any
of this data

Social
Security Numbers

17%

16%

5%

62%

Driver’s License or
State ID Numbers

14%

11%

2%

73%

Financial
Account Numbers (debit/credit cards, bank account, or any access/security
codes)

20%

13%

2%

64%

Protected Health
Information

7%

14%

8%

72%

DNA
Profiles

1%

2%

0%

97%

Unique Biometric
Data

1%

2%

1%

96%

Student
FERPA-protected Data

1%

18%

5%

76%

23.Are you aware that
the University classifies these data elements as sensitive and requires special
security controls to be in place when handling this data?

Answer

Response

%

Yes

249

79%

No

68

21%

Total

317

100%

 

24.Do you use personally-owned devices
for storage or handling of University sensitive data?

Answer

Response

%

Yes

10

3%

No/NA

308

97%

Total

318

100%

 

25.
Please check the following that are true for you: [Check all that apply]

Answer

Response

%

I’m
aware that campus IT policies exist.

287

90%

I know what the policies
are.

140

44%

I
know where to find the policies online.

156

49%

I attempt to follow
IT policies as they relate to my work.

205

64%

None
of the above

24

8%

26.
Many cloud-based tools are commercially available — many have been
licensed for University use. Which of the following are you AWARE of and/or
have USED for your University work or in your courses? [Check all that apply]

Question

Aware

Use

Google
(Gmail, Apps, Docs, etc.)

51%

37%

Facebook

50%

24%

YouTube

46%

24%

I don’t use a
cloud/Web service for university work or in my courses

25%

12%

Flickr

34%

8%

iTunes U

32%

5%

UW
Facebook

21%

5%

UW iTunes U

18%

3%

UW
YouTube

15%

3%

UW Flickr

13%

1%

Other,
please specify

1%

1%

Total responses

318

318

27.Do you plan to
improve your computing skills in the coming year?

Answer

Response

%

Yes

193

60%

No

32

10%

I’m
not sure

95

30%

Total responses

320

100%

28.What computing topics and methods
would you prefer to have training? [Check all that apply]

Answer

Response

%

Web
design (Dreamweaver, CSS, HTML, JavaScript)

73

26%

Databases (Access,
Final Maker Pro, SQL)

94

34%

Presentations
(PowerPoint)

71

26%

Spreadsheets (Excel)

89

32%

Word
Processing (Word)

40

14%

Windows 7

45

16%

Desktop
Publishing (InDesign)

36

13%

Graphics, Photo
Editing & Animation (Illustrator, Photoshop or Flash)

75

27%

Video
capturing & editing (Vegas Video, iMovie or Final Cut Pro)

43

16%

UW-provided tools
(My WebSpace or WiscCal)

39

14%

Wikis
& Blogs

25

9%

Learn@UW
(Course Management System)

30

11%

Web
Forms (creating Web forms for collecting information that is sent to a
database)

34

23%

Adobe Connect

24

9%

Security
topics (data security, anti-virus software, phishing, Identity Finder, safe
computing)

29

10%

WiscWeb
CMS (campus approved Content Management System)

16

6%

Social
Media (Facebook, Twitter, Flickr, YouTube, Google Docs/Gmail/etc.)

31

11%

Take a face-to-face
course of any of the above

71

26%

Take
an online, self-paced course of any of the above

131

47%

I am not interested
in computing skills courses at this time

35

13%

Other,
please specify

30

11%

29.
What is your primary role at the University? [Check one]

Answer

Response

%

Administration

114

36%

Research

88

28%

Other,
please specify

78

25%

Teaching

36

11%

Total

316

100%

30.
Regarding the technology products and services that are available to
you, please list any suggestions for improvement.

Of the 77 respondents who answered this question, 13 want a better WiscCal product (e.g., Exchange, something with CalDAV access, more storage, ability to sync with mobile
phones/Google calendars, etc.); 8 want a better WiscMail
product (e.g., Exchange, better iPhone client, a solution that works with
Chrome, ability to sync with mobile phones); 5 want a seamless transition
between wireless access points across campus; 5 wantmore/cheaper training opportunities; and 29
added other non-related answers.

31.Would you be
interested in providing additional information at a future time? If so, please
indicate your name and email address. NOTE: This is optional and your answers
to the survey will remain confidential.