University of Wisconsin–Madison

2011 UW-Madison Student Computing Survey

2011 UW-Madison

Student Computing Survey Report

Report Completed: June 2011

Prepared by Laura Grady

Division of Information Technology

University of Wisconsin-Madison

 

Contents

I. Introduction and Methodology

II. Summary of Results

III. Detailed Results

 

I. Introduction and
Methodology

The UW-Madison Student
Computing survey is created and implemented annually by the Division of
Information Technology. The purpose of the survey is to monitor trends in
information technology, gauge usage of DoIT’s products and services, and to
gather feedback on ways to improve those products and services.

A random sample of 1600
UW-Madison students were invited to participate in the 2011 survey, starting
February 23. These students were sent an email invitation with a Web link
to the survey via Qualtrics. After the initial email invitation,
non-respondents were sent three follow-up email reminders (March 8, March 24 and
March 30).
As an incentive to increase
response rate, four respondents were randomly chosen to receive their choice of
an iPod touch or a gift certificate of equal value to the DoIT Tech Store. Of
the 1600 students invited to participate, 395 responded resulting in a response
rate of 25%.

 

II. Summary of Results

  • Ninety-two percent of
    students report owning a laptop computer. This is slightly up from 91% in
    2010. 45% of students own a desktop, up from 32% last year.
  • Sixty-four percent of
    students use the Windows (7 or earlier version) operating system, slightly
    down from 70% in 2010. Mac OS (Snow Leopard or earlier version) use has remained
    at 35%.
  • Forty-nine percent of
    students report using a simple cell phone (without Internet access), down
    from 62% last year. Fifty-six percent report owning a mobile device, such
    as a smart phone, iPhone, BlackBerry, Palm, Android, iPod touch, etc., up
    from 45% in 2010.
  • Ninety-nine percent of students
    use their information technology products (laptop, desktop, mobile device,
    tablet, mini laptop, etc.) to send and receive e-mail messages; 95% watch
    or listen to audio or video; 92% for social networking Web sites
    (Facebook, MySpace, Bebo, LinkedIn, etc.) and 86% for YouTube.
     
  • Ninety-one percent of
    students indicate an overall satisfaction (either satisfied or very satisfied)
    with the technology UW-Madison provides, up from 86% in 2010.
  • The top methods students
    report for accessing the Internet are the campus wireless network (73%),
    general access computer labs (54%), computer kiosks (46%), and Charter,
    Verizon, etc. (44%).
  • When asked if they could
    have
    one more tech service or tool
    to improve their educational experience on campus, students reported
    wanting eReaders (13 respondents), tablets/mini laptops (9), more/better
    UW apps for smartphones (7), and smartphones (6).
     
  • Students would most likely
    use the following services if they were available through UW Mobile:
    WiscMail (79%), course or learning management system (Learn@UW, Moodle)
    (68%), student administrative services (official grades, registration,
    etc.) (66%), and download/stream course lectures (podcasts) (59%).
     
  • Location/Convenience was
    the top reason that students report using the general-access computer labs
    (non-departmental).
  • Regarding security, 58% of
    students updated or patched their computer software (operating system, Web
    browser or applications) within the last month, down from 60% in 2010. Seventy-three
    percent of students are familiar with UW-Madison’s Appropriate Use Policy,
    up from 68% in 2010, and 42% of students installed the UW-Madison’s Security
    Starter Software on their computers. Seventy-three percent know how to
    identify a secure Web site (https, lock icon, etc.) and 11% have been
    victims of phishing.
  • Eighty percent of students
    report being aware of the issue of the copyright infringement issue on
    campus, and 79% are aware of the penalties for downloading material
    illegally. Sixty-three percent are aware that music files may be shared
    inadvertently by the installation of file sharing programs such as
    LimeWire, Morpheus, eDonkey, BitTorrent, etc.
  • Ninety-six percent of
    students report having used Learn@UW. Of those students, 89% report an
    overall positive or very positive experience, up from 84% in 2010.

 

III. Detailed Results

 

1. Before we get to the question about additional tech
services you want, we need some more specific information on the information
technology resources you use. Please tell us which of the following information
technology products you use: [Check all that apply]

 

Answer

Response

%

Laptop
Computer

363

92%

Portable
Storage Device (flash drive, external drive, etc.)

238

61%

Mobile
Device (smart phone, iPhone, BlackBerry, Palm, Android, iPod touch, etc.)

219

56%

Simple
Cell Phone (without Internet access)

191

49%

Desktop
Computer

176

45%

Internet-enabled
gaming console (Xbox 360, Wii, PlayStation3, etc.)

116

30%

Digital
Video Recorder (TiVo, etc.)

45

11%

Mini
Laptop (Netbook, MacBook Air, etc.)

35

9%

eBook
Reader devices (Kindle, Sony Reader, nook, eReader, Cool-er, etc.)

28

7%

Tablet
(iPad, Android)

14

4%

Other,
please specify

7

2%

 

2. What technologies do you carry with you throughout
the day? [Check all that apply]

 

Answer

Response

%

Mobile
Device (smart phone, iPhone, BlackBerry, Palm, Android, iPod touch, etc.)

228

59%

Simple
Cell Phone (without Internet access)

193

50%

Laptop
Computer

191

49%

Mini
Laptop (Netbook, MacBook Air, etc.)

28

7%

Other,
please specify

11

3%

eBook
Reader devices (Kindle, Sony Reader, nook, eReader, Cool-er, etc.)

6

2%

Tablet
(iPad, Android)

9

2%

3. If you could have one more tech service or tool to
improve your educational experience on campus, what would it be?

 

Text
Response

(14)
Nothing / I’m not sure

(13)
eReader

(12)
iPad

(9)
Tablet/mini laptop

(7)
More/better UW apps for smartphones

(6)
Smartphone

(5)
More computer labs/kiosks on campus

(4)
Live streaming or podcasts of lectures

(3)
Better WiFi

(3)
Free/discounted tech classes

(3)
More outlets to plug in my laptop

(3)
More tech service locations/options (for example, repair services)

(2)
Computer cleaning

(2)
ipod/touch

(2)
Kindle

(2)
Laptop

(2)
Mobile device

 

 

4. What cell carrier do you use?

 

Answer

Response

%

AT&T

129

36%

Verizon

88

25%

U.S.
Cellular

53

15%

Sprint

49

14%

Other,
please specify

29

8%

T-Mobile

10

3%

Total

358

100%

Please note, only respondents who selected “Mobile Device
(smart phone, iPhone, Blackberry, Palm, Android, iPod touch, etc.)” or “Simple
Cell Phone (without Internet access)” in Question 1 responded to this question.

Other,
please specify

(11)
Cellcom

(5)
TracFone

(2)
Element Mobile

(2)
Net10

 

5. On which area(s) of campus do you experience cellular
coverage problems? [Check all that apply]

 

Answer

Response

%

In
Buildings

223

62%

I
don’t experience issues.

131

37%

West
Campus

30

8%

East
Campus

22

6%

Please note, only respondents who selected “Mobile Device
(smart phone, iPhone, Blackberry, Palm, Android, iPod touch, etc.)” or “Simple
Cell Phone (without Internet access)” in Question 1 responded to this question.

6. What is the operating system on the device(s) you
use? [Check all that apply]

 

Answer

Response

%

Windows
7 or earlier version

250

64%

Macintosh
Snow Leopard or earlier version

136

35%

iOS
(iPhone, iPod touch, iPad)

126

32%

Android

51

13%

Blackberry

28

7%

Linux

28

7%

I
don’t know

19

5%

Windows
OS for mobile devices

12

3%

Other,
please specify

12

3%

Unix

7

2%

Other,
please specify

(4)
Vista

(3)
Symbian

 

7. What functions or activities do you perform with the
information technology products you use: [Check all that apply]

 

Answer

Response

%

Email

378

99%

Watch
or listen to audio or video

361

95%

Social
networking Web sites (Facebook, Twitter, MySpace, Bebo, LinkedIn, etc.)

352

92%

YouTube

328

86%

Back
up data (flash drive, online storage, Mozy, Carbonite, etc.)

271

71%

Calendar/Schedule

256

67%

Video
calling or Internet long distance services (Skype, iChat, Google Voice and
Video Chat, etc.)

247

65%

Location-based
Services (Facebook Places, Google Maps, Foursquare, GoWalla, Yelp, etc.)

228

60%

Collaboration
(document sharing, group writing)

168

44%

Download
or play games online

140

37%

Read
or contribute to blogs

140

37%

Web-based
apps/docs (Google apps, MS Office Apps)

140

37%

Podcasts

112

29%

File-sharing
software (to download music or other types of files)

107

28%

Use
Internet photo sites (Flickr, Picasa)

95

25%

RSS
feeds

48

13%

Social
bookmarking and/or Social news (Delicious, Digg, reddit, etc.)

47

12%

ePortfolio
(through Learn@UW)

43

11%

Web
conferencing tool (Adobe Connect, etc.)

37

10%

Digital
video devices (iFlip)

23

6%

 

 

8. Which of the following services would you be most
likely to use if they were available through UW Mobile? [Check all that apply]

 

Answer

Response

%

WiscMail

166

79%

Course
or learning management system (Learn@UW, Moodle)

143

68%

Student
administrative services (official grades, registration, etc.)

139

66%

Download/stream
course lectures (podcasts)

125

59%

Payment
for things on campus (Wiscard, tuition, housing, etc.)

102

48%

WiscCal
(online calendar)

51

24%

My
WebSpace

36

17%

WiscChat

18

9%

Other,
please specify

11

5%

Please note, only respondents who selected “Mobile Device
(smart phone, iPhone, Blackberry, Palm, Android, iPod touch, etc.)” in Question
1 responded to this question.

9. How do you access or connect to the Internet? [Check
all that apply]

 

Answer

Response

%

Campus
wireless network

273

73%

General
access computer labs (Memorial Library, College Library, Steenbock, TLCs,
etc.)

202

54%

Computer
kiosks around campus (free-standing Internet access stations)

172

46%

Charter,
Verizon, etc.

164

44%

3G
(cellular wireless)

147

39%

Department-specific
computer lab (Engineering, SoHE, Business, etc.)

133

35%

Direct
UW-Madison network connection from my dorm room (ResNet)

122

32%

Commercial
wireless (Mad City Broadband)

22

6%

4G
(cellular wireless)

15

4%

Other,
please specify

12

3%

Other,
please specify

(4)
AT& T U-Verse

(2)ResNet

 

 

10. When you connect to the Internet off-campus, do you
use WiscVPN to securely access campus resources?

 

Answer

Response

%

Yes

58

15%

No

71

19%

Sometimes

58

15%

I
don’t know what WiscVPN is

191

51%

Total

378

100%

 

 

11. Regarding the campus wireless network, please
indicate which statement is most often true for you:

 

Answer

Response

%

The
campus wireless network works well

289

77%

I
get a weak signal when I use the wireless network

34

9%

I
have problems getting a wireless connection

23

6%

I
don’t use the campus wireless network

16

4%

I
can’t get wireless access where I need it

10

3%

I
don’t know if I use the campus wireless network

4

1%

Total

376

100%

 

 

12. Overall, how satisfied are you with the technology
services UW-Madison provides?

 

Answer

Response

%

Very
Satisfied

112

30%

Satisfied

230

61%

Neither
satisfied nor dissatisfied

29

8%

Dissatisfied

4

1%

Very
Dissatisfied

3

1%

Total

378

100%

 

 

13. Please indicate the reasons why you use the general
access computer labs (non-departmental).

 

Text
Response

(45)
Location/convenience

(24)
Check email, calendar, social media, etc.

(18)
Access to software programs/better features than what I own

(17)
Printing

(10)
To study/do homework

(5)
I don’t use the computer labs

 

Please note, only respondents who selected “General access
computer labs (Memorial Library, College Library, Steenbock, TLCs, etc.)” in
Question 9 responded to this question.

 

 

14. A majority of the general access computer labs
(non-departmental) offer the option to boot Windows or Macintosh. In the labs
that provide this type of computer, which operating system do you prefer to
use?

 

Answer

Response

%

Windows

182

49%

Macintosh

94

25%

I
have no preference.

52

14%

I
do not use the general access computer labs.

46

12%

Total

374

100%

15. When was the last time you updated or patched your
computer software (operating system, Web browser or applications) with released
patches or new versions?

 

Answer

Response

%

This week

113

30%

This month

106

28%

This year

56

15%

Two or more years ago

10

3%

Never

17

5%

I don’t know

73

19%

Total

375

100%

 

 

16. Are you familiar with UW-Madison’s Appropriate Use
Policy, which describes the types of activities that are prohibited when using
campus technologies?

 

73% of respondents are familiar with UW-Madison’s
Appropriate Use Policy.

 

 

17. Please indicate below which of the following
security products are installed on your computer. [Check all that apply]

 

Answer

Response

%

Other
anti-virus software product

156

44%

UW-Madison
Security Starter Software (Symantec anti-virus, etc.)

151

42%

Firewall
software

136

38%

Other
anti-spyware software product (such as AdAware)

84

24%

I
don’t know

62

17%

WiscVPN
software

49

14%

Other,
please specify

10

3%

 

Three of the ten “Other, please specify” respondents replied
“none.”

 

 

18. Regarding the issue of illegal downloading of music
and movies (copyright infringement), which of the following statements apply to
you? [Check all that apply]

 

Answer

Yes %

I
am aware of the copyright infringement issue on campus

80%

I
am aware of the penalties for downloading material illegally

79%

I
am aware that music files may be shared inadvertently by the installation of
common file sharing programs (LimeWire, Morpheus, eDonkey, BitTorrent, etc.)

63%

I
utilize a fee-based (legal) service to download movies and music

52%

 

 

19. Regarding online scams or phishing, which of the
following statements apply to you?

 

Question

Yes %

I
know what phishing is

64%

I
know that phishing scams are prevalent

71%

I
know that phishing scams often come through email, phone and/or text messages

73%

I
know that there are malicious Web sites

93%

I
know how to identify a secure Web site (https, lock icon, etc.)

72%

I
know not to respond to unsolicited requests for personal information

93%

I
have been a victim of phishing

11%

 

 

20. Which of the following Course Management Systems
have you used? [Check all that apply]

 

Answer

Response

%

Learn@UW

357

96%

Moodle
(including eCOW2 and Courses)

148

40%

None

7

2%

Other,
please specify

15

4%

 

Other,
please specify

(3)
courses@bus.wisc.edu

(4)
eCOW2

 

21. On average, how many fully online courses do you take per
semester?

 

Text
Response

0
(81%)

1
(13%)

2
(4%)

Other
(2%)

 

 

 

 

22. How useful have each of the following technologies
been to you in your coursework?

 

Question

Have not used

Not useful

Somewhat useful

Very useful

Responses

Course Web site (not including Learn@UW or Moodle)

20%

4%

35%

41%

355

eBooks or eTextbooks

52%

11%

26%

11%

354

UW Library online resources (MadCat, Ask a
Librarian, Research Tutorials, Digital Collections, etc.)

15%

4%

33%

48%

354

Web-based threaded discussion tools

47%

12%

31%

10%

354

Chat tools

63%

10%

18%

8%

355

Online collaboration tools (Google docs, Wikis,
Zoho, etc.)

38%

5%

32%

25%

354

Blogging tools (e.g., to keep a class-related journal)

75%

9%

13%

4%

354

Mobile Device (smart phone, iPhone, BlackBerry,
Palm, Android, iPod touch, etc.)

46%

6%

22%

26%

355

Web-based citation/bibliography tools (CiteULike,
OttoBib, etc.)

44%

3%

24%

29%

353

College study support (Cramster, Turnitin, Essay
Checker, ShareNotes, etc.)

78%

4%

12%

6%

353

Course Note Sharing (Course Hero, Study Blue,
Koofers, Share Notes, Grade Guru, etc.)

74%

6%

14%

5%

353

Clickers

52%

15%

24%

8%

354

Online self-tests (e.g., to give you feedback on
your knowledge of class materials)

46%

2%

29%

22%

353

Visualization tools, simulations or audio files
(e.g., to help you learn difficult concepts)

43%

5%

25%

27%

350

Course lecture recordings (audio, narrated
PowerPoint slideshows or videos of in-class activity posted online for later
review)

37%

5%

25%

33%

353

Web-conferencing software (Adobe Connect,
Elluminate, etc.)

83%

4%

9%

4%

352

ePortfolio (through Learn@UW)

83%

7%

7%

3%

351

Web-based word processor, spreadsheet, presentation,
and form applications (Google Docs, iWork, Microsoft Office Live Workspace,
Zoho, etc.)

44%

3%

27%

25%

354

Video-sharing Web sites (YouTube, etc.)

25%

11%

34%

30%

354

Web-based to-do lists/task-managers (Remember the
Milk, Ta-da, etc.)

79%

4%

11%

7%

350

Web-based calendars (Google Calendar, etc.)

52%

4%

19%

25%

353

Photo-sharing Web sites (Flickr, Snapfish, Picasa,
etc.)

67%

8%

16%

9%

347

College-related review/opinion sites (College
Prowler, Unigo, College Confidential, etc.)

81%

6%

9%

4%

354

Question

Have not used

Not useful

Somewhat useful

Very useful

Responses

Textbook publisher
resource Web sites (Pearson, PrenticeHall, McGraw-Hill, Lulu, etc.)

59%

6%

25%

10%

355

Social bookmarking/tagging (Delicious, Digg,
Newsvine, Twine, etc.)

83%

7%

7%

3%

354

Wikis

38%

9%

30%

23%

349

Course planning and scheduling tools
(Schedulizer.com, etc.)

62%

5%

14%

19%

353

Social networking (Facebook, Twitter, LinkedIn,
MySpace, etc.)

18%

16%

35%

31%

353

Other, please specify

76%

8%

8%

7%

72

23. What is the greatest challenge you face with the use
of educational technology, specifically for your courses?

 

Text
Response

(30)
Technical difficulties / tech doesn’t work as I need or want it to

(20)
Learning curve, because too many technologies used

(15)
Access to technology

(14)
No complaints

(7)
Some courses don’t have Websites / Profs don’t use technology

(6)
Instructor doesn’t know how to use technology well

(6)
Information overload leads to getting easily distracted

(5)
I prefer to NOT use technology

 

 

24. How would you describe your overall experience using
Learn@UW?

 

Answer

Response

%

Very
Positive

101

29%

Positive

210

60%

Neutral

31

9%

Negative

4

1%

Very
Negative

3

1%

Total

349

100%

Please note, only respondents who selected “Learn@UW” in
Question 20 responded to this question.

25. What would help improve your Learn@UW experience?

 

Text
Response

(16)
Better navigation

(15)
More training for professors (so they use the tool to its fullest capability)

(32)
Improved functionality

(14)
All professors should use Learn@UW

(4)
Provide access to previous courses

(14)
Nothing; I like it as is

(4)
Mobile access

(3)
Training/tech support for students

 

Please note, only respondents who selected “Learn@UW” in
Question 20 responded to this question.

 

 

26. How would you describe your overall experience using
Moodle (including eCOW2 and Courses)?

 

Answer

Response

%

Very
Positive

22

15%

Positive

62

43%

Neutral

48

33%

Negative

8

6%

Very
Negative

4

3%

Total

144

100%

 

Please note, only respondents who selected “Moodle
(including eCOW2 and Courses)” in Question 20 responded to this question.

 

 

27. What would help improve your Moodle (including eCOW2
and Courses) experience?

 

Text
Response

(18)
Better interface

(4)
More training for faculty (so they use it to its fullest capability)

(16)
Improved functionality

(6)
All professors should use one system

(4)
I prefer Learn@UW

(17)
Nothing, I like it as is

(7)
Not sure

 

Please note, only respondents who selected “Moodle
(including eCOW2 and Courses)” in Question 20 responded to this question.

 

 

28. Using the scale provided, please rate your awareness
of and satisfaction with each of the following products/services. [Check all
that apply]

 

tr>

Question

Unaware – Have not
used

Aware – Have not used

Dissatisfied / Very
dissatisfied

Neutral

Satisfied/ Very
satisfied

Responses

My UW-Madison

1%

1%

6%

21%

71%

351

WiscMail (email
ending in @wisc.edu)

1%

4%

13%

15%

67%

350

My WebSpace
(Web-based storage for files and Web pages)

22%

30%

3%

13%

31%

351

DoIT
Help Desk (Tech

Support via phone, email,

in person or Web)

12%

35%

3%

13%

37%

350

DoIT Repair and
Desktop Support (fee-based installation and repair)

20%

42%

2%

10%

26%

352

DoIT Tech Store

12%

29%

2%

14%

43%

351

General access
computer labs

6%

17%

3%

11%

64%

350

Software Training
for Students (free classes)

29%

37%

2%

9%

23%

352

TechNews (DoIT’s
email newsletter)

35%

34%

3%

17%

11%

350

Anti-virus
software (free download or CD from the DoIT Tech Store)

27%

19%

5%

12%

37%

351

Campus wireless
network

(in public locations)

3%

4%

6%

9%

77%

352

Campus computer
kiosks

7%

13%

1%

11%

68%

348

Laptop and other
equipment checkout

21%

41%

1%

7%

31%

352

WiscCal (online
calendar)

20%

47%

6%

12%

14%

350

WISC software
(discounted Microsoft, Adobe, etc.)

26%

32%

2%

7%

33%

352

Digital Academic
TV Network (DATN)

61%

22%

3%

6%

9%

352

iTunes U

55%

24%

1%

7%

14%

352

Doodle

55%

19%

1%

8%

17%

351

Qualtrics (survey
tool)

59%

19%

1%

7%

14%

351

UW Mobile

56%

21%

5%

9%

9%

350

 

29. Tell us what is most important to you. Please rank
your first, second and third choices from the list below in order of their
importance to you, with 1 being the most important.

 

Top
5 Responses

1

2

3

Faster
campus network

96

46

42

Additional
discounted software and hardware offerings

81

63

41

Additional
discounts on other technology

24

61

48

Wireless
printing options in general access computer labs

(non-departmental)

26

37

48

Mobile-friendly
UW-Madison services (e.g., ability to manage campus cash, union meals, rent,
etc.

30

27

37

30. On what one or two topics would you like to have
free computer training? [Check all that apply]

 

Answer

Response

%

Graphics and animation (Photoshop, Illustrator or
Flash)

124

36%

Spreadsheets (Excel)

113

33%

Web design (Dreamweaver)

107

31%

Hardware (installing new components, fixing or
upgrading your computer)

77

22%

Security/Anti-virus (hands-on security workshop with
your computer)

69

20%

Databases (Access)

62

18%

e-Portfolio development (creating an online resume
and work sample)

61

18%

Statistics programs (SPSS)

53

15%

Applications development for mobile devices

44

13%

Presentations (PowerPoint)

42

12%

Operating systems (Windows, Macintosh or Linux)

39

11%

CAD programs

35

10%

Desktop publishing (InDesign)

32

9%

Multimedia (ACID, Vegas Video or Final Cut Pro)

31

9%

UW-provided tools (WiscMail, WiscCal, My WebSpace,
etc.)

31

9%

None

29

8%

Collaboration tools (wikis, blogs, etc.)

27

8%

Word processing

18

5%

Other, please specify

12

3%