University of Wisconsin–Madison

2012 UW-Madison Faculty/Staff Computing Survey

2012
UW-Madison

Faculty
and Staff Computing Survey Report

 

 

Report Completed: May 2012

Prepared
by Laura Grady

Division
of Information Technology

University
of Wisconsin-Madison

 

 

 Contents

I.
Introduction and Methodology

II.
Summary of Results

III.
Detailed Results

 

I. Introduction and Methodology

 

The
2012 UW-Madison Faculty and Staff Computing Survey was developed and
implemented by the Division of Information Technology. The main goal of the
survey was to determine usage and satisfaction with the information technology
products and services available to faculty and staff on the UW-Madison campus.
Results will be used to help guide future decisions regarding technology
products and services.

 

A
random sample of 1200 UW-Madison Faculty, Academic Staff and Classified Staff
were invited to participate in the 2012 survey, starting February 23. These
faculty and staff were sent an email invitation with a Web link to the survey
via Qualtrics. After the initial email invitation,
non-respondents were sent four follow-up email reminders (March 5, March 12,
March 19 and March 27). No incentive was offered.  Of the 1200 faculty and
staff who received the email invitation, 351 responded resulting in a response
rate of about 29%.

 

II. Summary of Results

 

  • Eighty-eight percent
    of respondents report using a desktop computer.
  • Thirty-four percent of
    respondents report using a simple cell phone (down from 44% in 2011),
    while 53% report using a mobile device, such as a smart phone, iPhone,
    Blackberry, Palm, Android, iPod touch, etc. (up from 45% in 2011).
  • Eighty-one percent of
    respondents say they use a laptop/portable computer (up from 75% in 2011) and
    34% report using a tablet computer, such as an iPad,
    Kindle, NOOK, etc. (up from 23% in 2011).
  • Sixty-four percent
    report using a portable storage device, such as a flash drive, external
    drive, etc.
  • Faculty and staff use
    these technologies the most: web-based commercial email (79%), social
    networking (69%), location-based services (65%), and YouTube (64%).
  • Forty-two percent of
    faculty and staff use WiscVPN to
    connect to the Internet from
    home or off-campus. And 68% of respondents are either satisfied or very
    satisfied with the campus wireless network.
  • Sixty-one percent of
    respondents reported updating or patching their computer software
    (operating system, Web browser or applications) with released patches or
    new versions within the previous month. Seven percent never updated or
    patched their computer software.
  • Seventy-nine percent
    of faculty and staff are aware that special security controls are required
    to be in place when handling sensitive University data such as Social
    Security numbers, Driver’s License or State ID numbers, financial account
    numbers, and DNA Profiles. Ninety-six percent do not use personally-owned
    devices for storage or handling of sensitive University data.
  • Eighty-five percent of
    respondents indicate that they are aware that phishing attempts are
    prevalent, and 90% are aware that they often come though email, phone
    and/or text messages. Ninety-two percent know that there are malicious Web
    sites, and 63% know how to identify secure sites (down from 77% in 2011).

 

III. Detailed Results

1.Please tell us which of the following
information technology products you use: [Check all that apply]

Answer

Response

%

Tablet Computer (iPad,
Kindle, NOOK, etc.)

118

34%

Laptop/Portable
or Netbook Computer

284

81%

Simple Cell Phone (without Internet access)

119

34%

Mobile
Device (smart phone, iPhone, Blackberry, Palm, Android, iPod touch, etc.)

186

53%

Portable Storage Device (flash drive,
external drive, etc.)

223

64%

Desktop
Computer

310

88%

Internet-enabled gaming console (Xbox 360,
Wii, PlayStation3, etc.)

71

20%

Digital
Video Recorder (TiVo, etc.)

78

22%

Other, please specify

15

4%

Total Respondents

351

100%

 

The
4% who reported “Other” responded: Roku (3), Wifi (3), and others.

2.When you connect to the Internet from home or
off-campus, do you use WiscVPN to securely access
campus resources?

Answer

Response

%

Yes

147

42%

No

199

58%

Total
Responses

346

100%

3.Why don’t you use WiscVPN?[Check all that apply]

Answer

Response

%

I don’t know what WiscVPN
is

122

64%

It’s
too complicated to use or set up

25

13%

I’m not concerned about a secure connection

18

9%

I
don’t need to access campus resources when I’m off campus

52

27%

Total
Respondents

191

100%

 

4.How satisfied are you with the campus
wireless network? Please indicate which statement is most often true for you:

Answer

Response

%

Very Satisfied

80

23%

Satisfied

156

45%

Neutral

95

28%

Dissatisfied

10

3%

Very Dissatisfied

2

1%

Total
Responses

343

100%

 

5.Please indicate why you are dissatisfied with
the campus wireless network.

Of
those who reported dissatisfaction with the campus wireless network, eleven
responded: I don’t like to have to log in each time I’m travelling around
campus (2) and Wireless connection is not available in all areas and/or it’s slow
where it does work (7).

6.Please indicate which of the
following technologies you use — whether for work or personal use. [Check all
that apply]

Answer

Response

%

Blogging platforms (WordPress,
Blogger, Tumblr, etc.)

50

15%

File-sharing
software (to download music or other types of files)

102

31%

Location-based services (Facebook Places,
Google Maps, Foursquare, GoWalla, Yelp, etc.)

216

65%

Music-hosting
services (Pandora, Imeem)

144

43%

Online calendar

211

63%

Social
bookmarking and/or Social news (Delicious, Digg, reddit, etc.)

28

8%

Social networking (Facebook, Twitter,
LinkedIn, etc.)

230

69%

Video
calling or Internet long distance services (Skype, iChat, Google Voice and
Video Chat, etc.)

173

52%

Web-based apps/docs (Google apps/docs, MS
Office docs/SkyDrive, etc.)

177

53%

Web-based
commercial email (Gmail, Hotmail, Yahoo! Mail, etc.)

262

79%

Web conferencing tool (Adobe Connect,
Blackboard Collaborate, etc.)

67

20%

Wikis

92

28%

YouTube

213

64%

Other,
please specify

12

4%

 

The
4% who reported “Other” responded: Dropbox (2), None
(2), and others.

 

7.What typically motivates you to try new
and/or emerging technologies? [Check all that apply]

Answer

Response

%

Information I receive from DoIT (online
news, email, print publications, etc.)

80

24%

I
hear about it from trusted friends/colleagues

264

79%

It’s a policy/I’m required to use it

79

24%

I
see a demo of new product/technology

109

32%

I have to have the latest and greatest

27

8%

I’m
usually the last to try new products

89

26%

Other, please specify

26

8%

The 8% who reported “Other” responded: To
meet a specific need (9), I read about it online (9), and others.

8.Using the scale provided, please rate your
satisfaction with these tools.

Answer

Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

Responses

My UW-Madison

1

17

54

164

91

327

WiscMail (University email ending in
@wisc.edu)

9

25

59

118

84

295

My WebSpace
(Web-based storage for files and Web pages)

4

18

64

68

29

221

Anti-virus
software (free download or CD from the DoIT Tech Store)

2

6

55

81

77

281

Campus wireless network

1

11

49

136

80

277

WiscCal (online calendar)

12

28

58

73

18

189

Bucky Backup

0

5

32

12

7

56

Learn@UW

3

8

59

80

31

181

Moodle (including eCOW2 and Courses)

0

2

30

18

3

53

Qualtrics (survey tool)

0

2

45

27

26

100

Administrative computing (student records,
Shared Financial System, payroll benefits, etc.)

5

40

63

83

26

217

WISC
software (discounted Microsoft, Adobe, etc.)

1

4

50

90

67

212

Campus computer kiosks

0

0

35

82

34

151

TechNews (DoIT’s
email newsletter)

0

1

89

132

40

262

Mobile UW website or app

1

10

44

53

22

130

UW
Google (Apps, Docs, etc.)

0

4

39

54

14

111

iTunes U

0

0

36

24

8

68

 

9.Using the scale provided, please rate your
satisfaction with these services.

Answer

Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

Responses

DoIT Help Desk (Tech Support via phone,
email, in person or Web)

1

4

37

119

111

272

DoIT
Repair and Departmental Support (fee-based installation and repair)

0

7

30

54

69

160

DoIT Tech Store

0

1

27

128

96

252

DoIT
Professional Technical Education (IT training)

0

5

33

51

32

121

Custom classes for your students (faculty
requests Software Training for Students services)

0

2

24

13

3

42

Digital
Media Center

0

2

21

34

18

75

DoIT Academic Technology Consultants

0

1

22

18

19

60

Engage
Award Program (awards to leverage new and emerging technologies in learning
and teaching)

0

0

19

9

6

34

 

10.When was the last time you updated or patched
your computer software (operating system, Web browser or applications) with
released patches or new versions?

Answer

Response

%

This week

125

38%

This
month

75

23%

This year

28

8%

Two
or more years ago

4

1%

Never

22

7%

I
don’t know

77

23%

Total
Responses

331

100%

 

11.Which of the following statements apply to
you? [Check all that apply]

Answer

Response

%

I know what phishing is

283

86%

I
know that phishing scams are prevalent

280

85%

I know that phishing scams often come
through email, phone and/or text messages

297

90%

I
know that there are malicious Web sites

302

92%

I know how to identify a secure Web site
(https, lock icon, etc.)

209

63%

I
know not to respond to unsolicited requests for personal information

303

92%

I have received phishing attempts

265

80%

I
have responded to a phishing scam

14

4%

Total
Respondents

329

100%

 

12.Are you familiar with UW-Madison’s
Responsible Use Policy, which describes the types of activities that are
prohibited when using campus technologies?

Answer

Response

%

Yes

245

74%

No

86

26%

Total
Responses

331

100%

 

13.Please indicate which of the following
security products are installed on your computer. [Check all that apply]

Answer

Response

%

Anti-virus/anti-spyware software product
(Symantec anti-virus, etc.)

259

79%

Firewall
software

187

57%

I don’t know

57

17%

Other,
please specify

12

4%

Total
Respondents

329

 

The 4% who
reported “Other” responded: Mac user (3), My IT dept
set it up (4), and others.

14. As a
normal part of your work, do you regularly (at least once per year) handle
electronic versions of sensitive University data including:

 

University Data

 

Personal Data

 

1000+
records

 

Less
than 1000 records

I
don’t handle any of this data

Yes

 

No

Social Security
Numbers

5%

15%

79%

26%

74%

Driver’s
License or State ID Numbers

3%

12%

85%

20%

80%

Financial
Account Numbers (debit/credit cards, bank account, or any access/security
codes)

3%

19%

78%

33%

67%

Protected
Health Information

6%

13%

81%

23%

77%

DNA
Profiles

0%

1%

99%

1%

99%

Unique
Biometric Data

0%

0%

100%

2%

98%

Student
FERPA-protected Data

5%

13%

82%

8%

92%

 

 

15.Are you aware that the University classifies
these data elements as sensitive and requires special security controls to be
in place when handling this data?

Answer

Response

%

Yes

260

79%

No

71

21%

Total
Responses

331

100%

 

16.Do you use personally owned devices for
storage or handling of University sensitive data?

Answer

Response

%

Yes

13

4%

No

316

96%

Total
Responses

329

100%

 

17.What is your primary role at the University?

Answer

Response

%

Teaching

44

13%

Administration

116

35%

Research

79

24%

Other,
please specify

92

28%

Total
Responses

331

100%

 

The
28% who reported “Other” responded: Clerical/support staff (11), IT/Tech
Support (11), Outreach (6), Librarian (6), Clinical (5), and others.

18.What is your department or unit? [Check all
that apply]

Answer

Response

%

Administrative Offices

23

7%

College
of Ag and Life Sciences

30

9%

College of Engineering

16

5%

College
of Letters and Science

54

16%

Division of Continuing Studies

3

1%

Division
of Information Technology

16

5%

Division of International Studies

2

1%

Graduate
School

19

6%

LaFollette School of Public Affairs

0

0%

Law
School

4

1%

Military

0

0%

Nelson
Institute for Environmental Studies

0

0%

School of Business

4

1%

School
of Education

13

4%

School of Human Ecology

5

2%

School
of Journalism and Mass Communications

0

0%

School of Library and Information Studies

0

0%

School
of Medicine and Public Health

76

23%

School of Music

1

0%

School
of Natural Resources

0

0%

School of Nursing

5

2%

School
of Pharmacy

3

1%

School of Social Work

1

0%

School
of Veterinary Medicine

9

3%

UW Libraries

15

5%

Other

59

18%

Total
Respondents

329

100%

 

The
18% who reported “Other” responded: Facilities Planning & Management (6),
State Lab of Hygiene (4), and others.

19.Please give us your suggestions for
ways we can improve the technology products and services that are available to you.

The 97 respondents offered these suggestions: Improve WiscMail
and WiscCal (consider using cloud services) – 11,
offer more IT classes for beginners and developers (including free courses,
online courses) – 9, standardize IT across campus (WiscMail,
WiscCal, etc.) – 5, and improve/create a universal
wireless system for campus – 4.

21.Would you be interested in providing
additional information at a future time? If so, please indicate your name and
email address. NOTE: This is optional and your answers to the survey will
remain confidential.

29
individuals supplied their email addresses.