University of Wisconsin–Madison

2012 UW-Madison Student Computing Survey

2012 UW-Madison

Student Computing Survey Report

Report Completed: June 2012

Prepared by Laura Grady

Division of Information Technology

University of Wisconsin-Madison

 

Contents

I. Introduction and Methodology

II. Summary of Results

III. Detailed Results

 

I. Introduction and Methodology

The UW-Madison Student Computing
survey is created and implemented annually by the Division of Information
Technology. The purpose of the survey is to monitor trends in information
technology, gauge usage of DoIT’s products and services, and to gather feedback
on ways to improve those products and services.

A
random sample of 1200 UW-Madison students were invited to participate in the
2012 survey, starting March 6. These students were sent an email
invitation with a Web link to the survey via Qualtrics. After the initial email
invitation, non-respondents were sent four follow-up email reminders (March 20,
March 27, April 11 and April 18).
As an incentive to
increase response rate, four respondents were randomly chosen to receive their
choice of an iPod touch or a gift certificate of equal value to the DoIT Tech
Store. Of the 1200 students invited to participate, 316 responded resulting in
a response rate of 26%.

 

II. Summary of Results

  • Ninety-seven percent of students report using a laptop/portable
    or netbook computer. This is up from 92% in 2011. Thirty-six percent of
    students own a desktop, down from 45% last year.
  • A
    majority of the general access computer labs (InfoLabs) offer the option
    to boot Windows or Macintosh. Given the choice, 40% of students
    prefer using Windows; 25% prefer Macintosh.
  • Thirty-five percent of students report using a simple
    cell phone (without Internet access), down from 49% last year. Sixty-six
    percent report using a mobile device, such as a smart phone, iPhone,
    BlackBerry, Palm, Android, iPod touch, etc., up from 56% in 2011.
  • Students reported using the following web-based
    technologies for academic, work or personal use: Social networking (91%), YouTube
    (91%), Web-based commercial email (85%) and video calling or Internet long
    distance services (77%).
  • Students
    would most likely use the following services if they were made available through Mobile UW: course or
    learning management systems (75%), library services (74%), student administrative
    services (74%).
  • When asked if they could have one more tech
    service or tool to improve their educational experience on campus,
    students reported wanting access to online video/audio lectures (12
    respondents), online textbooks (10), and tablets/iPads (9).
  • Sixty-seven percent of students are either satisfied or
    very satisfied with the resources available to them in the general access
    computer labs (InfoLabs). This is up slightly from 64% in 2011.
  • Eighty-one percent of students are either satisfied or
    very satisfied with the campus wireless network. This is up from 77% in
    2011.
  • Regarding security, 61% of students updated or patched
    their computer software (operating system, Web browser or applications)
    within the last month, slightly up from 58% in 2011. Seventy percent of
    students are familiar with UW-Madison’s Responsible Use Policy, down slightly
    from 73% in 2011, and 75% of students installed anti-virus/anti-spyware
    software product (Symantec anti-virus, etc.) on their computers. Sixty-nine
    percent know how to identify a secure Web site (https, lock icon, etc.)
    and 4% have responded to a phishing scam.
  • Seventy-six percent of students report being aware of
    the issue of copyright infringement on campus, down from 80% in 2011, and 82%
    are aware of the penalties for downloading material illegally, up from 79%
    in 2011. Sixty-seven percent are aware that music files may be shared
    inadvertently by the installation of file sharing programs such as
    LimeWire, Morpheus, eDonkey, BitTorrent, etc. (up slightly from 63% in
    2011).
  • Ninety-eight percent of students report having used
    Learn@UW. Of those students, 84% report an overall positive or very
    positive experience, down from 89% in 2011.

III. Detailed Results

1.Please tell us
which of the following information technology products you use: [Check all that
apply]

Answer

Response

%

Tablet
Computer (iPad, Kindle, NOOK, etc.)

76

24%

Laptop/Portable or
Netbook Computer

306

97%

Simple
Cell Phone (without Internet access)

111

35%

Mobile Device (smart
phone, iPhone, BlackBerry, Palm, Android, iPod touch, etc.)

209

66%

Portable
Storage Device (flash drive, external drive, etc.)

233

74%

Desktop Computer

113

36%

Internet-enabled
gaming console (Xbox 360, Wii, PlayStation3, etc.)

97

31%

Digital Video Recorder
(TiVo, etc.)

25

8%

Other,
please specify

11

3%

Total Respondents

316

The 3% who reported “Other” responded: Google
TV (2), DVR (2), and others.

2.Please indicate which of the
following web-based technologies you use — whether for academic, work or
personal use. [Check all that apply]

Answer

Response

%

Blogging
Platforms (WordPress, Blogger, Tumblr, etc.)

83

27%

File-sharing software
(to download music or other types of files)

134

44%

Location-based
services (Facebook Places, Google Maps, Foursquare, GoWalla, Yelp, etc.)

213

70%

Music-hosting services
(Pandora, Imeem)

222

73%

Online
calendar

111

37%

Social Bookmarking
and/or Social news (Delicious, Digg, reddit, etc.)

53

17%

Social
networking (Facebook, Twitter, LinkedIn, etc.)

277

91%

Video calling or Internet
long distance services (Skype, iChat, Google Voice and Video Chat, etc.)

234

77%

Web-based
apps/docs (Google apps/docs, MS Office docs/SkyDrive, etc.)

195

64%

Web-based commercial
email (Gmail, Hotmail, Yahoo! Mail, etc.)

258

85%

Web
conferencing tool (Blackboard Collaborate, Adobe Connect, etc.)

27

9%

Wikis

146

48%

YouTube

276

91%

Other, please specify

9

3%

Total Respondents

303

The 3% who reported “Other” responded: DropBox
(3) and others.

3.Which of the
following services would you be most likely to use if they were available
through Mobile UW? [Check all that apply]

Answer

Response

%

Student
administrative services (official grades, registration, etc.)

216

74%

Payment for things on
campus (Wiscard, tuition, housing, etc.)

155

53%

Download/stream
course lectures (podcasts)

176

60%

Course or learning
management system (Learn@UW, Moodle)

219

75%

Library
services (locations, hours, catalog, searches, etc.)

214

74%

Nearby campus dining
options (locations, hours, menus, etc.)

169

58%

Other,
please specify

10

3%

Total Respondents

291

The 3% who reported “Other” responded: I do not
use Mobile UW (3), email/WiscMail (3), and others.

4.When you connect
to the Internet from home or off-campus, do you use WiscVPN to securely access
campus resources?

Answer

Response

%

Yes

118

39%

No

184

61%

Total Responses

302

100%

5.Why don’t you use
WiscVPN? [Check all that apply]

Answer

Response

%

I don’t
know what WiscVPN is

137

77%

It’s too complicated to
use or set up

16

9%

I’m
not concerned about a secure connection

19

11%

I don’t need to access
campus resources when I’m off campus

24

13%

Total Responses

179

6.How satisfied are
you with the campus wireless network? Please indicate which statement is most
often true for you:

Answer

Response

%

Very
Satisfied

67

22%

Satisfied

178

59%

Neutral

43

14%

Dissatisfied

13

4%

Very
Dissatisfied

1

0%

Total Responses

302

100%

7.Please indicate
why you are dissatisfied with the campus wireless network.

The 14 respondents offered these suggestions: Campus
should be on one universal network so I don’t have to log in each time I enter
a new building (8), the wireless connection in residence halls is unreliable
and slow (3), and wireless is often slow in areas that use the campus wide
network, especially during heavy use times (2).

8.A majority of the
general access computer labs (InfoLabs) offer the option to boot Windows or
Macintosh. In the labs that provide this type of computer, which operating
system do you prefer to use?

Answer

Response

%

Windows

120

40%

Macintosh

75

25%

I have
no preference

15

5%

It depends on what I’m
working on

48

16%

I do
not use the general access computer labs

43

14%

Total Responses

301

100%

9.How satisfied are
you with the resources available to you in the general access computer labs
(InfoLabs)?

Answer

Response

%

Very
Satisfied

75

25%

Satisfied

126

42%

Neutral

30

10%

Dissatisfied

2

1%

Very
Dissatisfied

0

0%

I do not use the
general access computer labs

68

23%

Total Responses

301

100%

10.Please indicate
why you are dissatisfied with the general access computer labs (InfoLabs).

Only 2 respondents were dissatisfied. One requested more
Wiscard printing in the lab. One wants the option to install and save programs
on lab computers and more locations to check out more technologies (i.e., USB
microphones).

11.When was the last
time you updated or patched your computer software (operating system, Web
browser or applications) with released patches or new versions?

Answer

Response

%

This
week

83

28%

This month

99

33%

This
year

48

16%

Two or more years ago

10

3%

Never

11

4%

I don’t know

50

17%

Total Responses

301

100%

12.Are you familiar
with UW-Madison’s Responsible Use Policy, which describes the types of
activities that are prohibited when using campus technologies?

Answer

Response

%

Yes

211

70%

No

90

30%

Total Responses

301

100%

13.Please indicate
below which of the following security products are installed on your
computer.[Check all that apply]

Answer

Response

%

Anti-virus/anti-spyware
software product (Symantec anti-virus, etc.)

216

75%

Firewall software

143

50%

I
don’t know

58

20%

Other, please specify

10

3%

Total Respondents

287

The 3% who reported “Other” responded: I have a
Mac (3), I use Linux (2), and others.

14.Which of the
following statements apply to you? [Check all that apply]

Answer

Response

%

I am
aware of the copyright infringement issue on campus

209

76%

I am aware of the
penalties for downloading material illegally

226

82%

I am
aware that music files may be shared inadvertently by the installation of
common file sharing programs (LimeWire, Morpheus, eDonkey, BitTorrent, etc.)

186

67%

I utilize a fee-based
(legal) service to download movies and music

147

53%

Total Respondents

276

15.Which of the
following statements apply to you? [Check all that apply]

Answer

Response

%

I know
what phishing is

181

63%

I know that phishing
scams are prevalent

170

59%

I know
that phishing scams often come through email, phone and/or text messages

192

67%

I know that there are
malicious Web sites

258

90%

I know
how to identify a secure Web site (https, lock icon, etc.)

198

69%

I know not to respond
to unsolicited requests for personal information

243

85%

I have
received phishing attempts

145

51%

I have responded to a
phishing scam

12

4%

Total Respondents

287

16.Which of the
following Course Management Systems have you used? [Check all that apply]

Answer

Response

%

Learn@UW

291

98%

Moodle (including eCOW2
and Courses)

123

42%

None

3

1%

Other, please specify

16

5%

Total Respondents

296

 

 

The 5% who reported “Other” responded: Blackboard
(5), Collaborative Sites (2), Connect (2), and others.

17.How useful have
each of the following been to you in your coursework?

Question

Have not used

Not useful

Somewhat useful

Very useful

Responses

Course
Web site (not including Learn@UW or Moodle)

64

16

112

88

280

Course Management
System (Learn@UW or Moodle)

22

7

85

165

279

eBooks
or eTextbooks

124

24

81

48

277

UW Library online
resources (MadCat, Ask a Librarian, Research Tutorials, Digital Collections,
etc.)

38

9

116

115

278

Web-based
discussion tools (Learn@UW, Moodle)

77

41

111

50

279

Chat tools (Google
Talk, iChat, AOL, etc.)

151

31

62

34

278

Online
collaboration writing tool (Google Docs, Wikis, Gobby, Zoho Writer etc.)

81

17

90

91

279

Blogging tools (e.g.,
to keep a class-related journal)(Blogger, WordPress, LiveJournal, Moveable
Type, etc.)

194

31

42

11

278

Web-based
citation tools (RefWorks, Zotero, CiteULike, OttoBib, etc.)

108

12

89

67

276

College study support
(Cramster, Turnitin, Essay Checker, ShareNotes, etc.)

204

17

42

15

278

Course
Note Sharing (Course Hero, Study Blue, Koofers, Share Notes, Grade Guru,
etc.)

192

22

42

20

276

Online self-tests
(e.g., to give you feedback on your knowledge of class materials)

152

12

62

52

278

Audio
files or Podcasts (iTunes, iTunes U, etc.)

128

12

86

52

278

Visualization &
simulations tools

122

10

80

66

278

Web-conferencing
software (Adobe Connect, Blackboard Collaboratate, Elluminate, etc.)

203

16

39

17

275

ePortfolios (Learn@UW
or other)

208

13

39

16

276

Textbook
publisher Web sites (Pearson, PrenticeHall, McGraw-Hill, Lulu, etc.)

151

31

66

30

278

General access computer
labs (InfoLabs)

96

6

98

78

278

Other,
please specify

43

0

7

6

56

18.How useful have each of the following
been to you in your coursework?

Question

Have not used

Not useful

Somewhat useful

Very useful

Responses

Mobile
devices (iPhone, BlackBerry, Android, iPod touch, etc.)

94

38

87

59

278

Clickers
(iClicker,eInstruction, etc.)

123

56

82

17

278

Web-based
Office Suites (Google Apps, iWork, Microsoft Office Live Workspace, Zoho,
etc.)

159

18

50

51

278

Video-sharing Web
sites (YouTube, Vimeo, etc.)

93

32

105

49

279

Web-based
task-management (Google Tasks, Flow, Ta-da. Remember the Milk)

227

14

28

9

278

Web-based calendars
(Google Calendar, Yahoo. Calendar, Hotmail Calendar, etc.)

154

14

57

54

279

Photo-sharing
Sites (Flickr, Snapfish, Shutterfly, Windows Live Photos, Picasa, etc.)

208

25

34

11

278

College-related
review/opinion sites (College Prowler, Unigo, College Confidential, etc.)

220

21

29

7

277

Social
bookmarking/tagging (Delicious, Digg, Newsvine, Twine, etc.)

234

21

17

4

276

Course planning and
scheduling tools (Schedulizer.com, etc.)

171

11

48

48

278

Social
networking (Facebook, Twitter, LinkedIn, etc.)

68

62

106

43

279

Other, please
specify

42

2

6

3

53

19.How would you
describe your overall experience using Learn@UW?

Answer

Response

%

Very
Positive

69

24%

Positive

170

60%

Neutral

40

14%

Negative

3

1%

Very
Negative

1

0%

Total Responses

283

100%

20.What would help
improve your Learn@UW experience?

The 110 respondents offered these suggestions: Better
user experience/user interface (37), requirement that all classes use Learn@UW
(11), training for faculty and students on how to use it (7), a better mobile
app (7), and auto email when content has been posted (6).

 

 

 

21.How would you
describe your overall experience using Moodle (including eCOW2 and Courses)?

Answer

Response

%

Very
Positive

11

9%

Positive

64

55%

Neutral

33

28%

Negative

9

8%

Very
Negative

0

0%

Total Responses

117

100%

22.What would help
improve your Moodle (including eCOW2 and Courses) experience?

The 47 respondents offered these suggestions: Better
user experience/user interface (13), it’s not as good as Learn@UW (6), all
professors should use the same LMS (2), training on how to use Moodle (2), and
make grades easier to view (2).

23.Using the scale
provided, please rate your satisfaction with these tools.

Question

Very
dissatisfied

Dissatisfied

Neutral

Satisfied

Very
satisfied

Responses

My UW-Madison

2

17

51

163

45

278

WiscMail (email ending in @wisc.edu)

12

23

42

127

66

270

My WebSpace (Web-based storage for files and Web
pages)

1

6

61

57

14

139

Anti-virus software (free download or CD from the DoIT Tech Store)

1

5

45

76

31

158

Campus wireless network

5

14

43

147

66

275

WiscCal (online calendar)

6

9

42

31

9

97

Learn@UW

0

4

48

155

65

272

Moodle

1

6

47

67

9

130

Qualtrics (survey tool)

1

2

50

41

16

110

WISC software (discounted Microsoft, Adobe, etc.)

1

3

24

45

53

126

Campus computer kiosks

0

3

33

111

68

215

TechNews (DoIT’s email newsletter)

7

12

78

42

7

146

General access computer labs (InfoLabs)

1

2

39

102

53

197

Mobile UW website and app

7

16

47

50

19

139

iTunes U

0

3

22

41

13

79

UW Google (Apps, Docs, etc.)

2

5

29

40

15

91

24.Using the scale
provided, please rate your satisfaction with these services.

Question

Very
dissatisfied

Dissatisfied

Neutral

Satisfied

Very
satisfied

Responses

DoIT Help Desk (Tech Support via phone, email, in
person or Web)

3

2

29

83

44

161

DoIT Repair and Departmental Support (fee-based installation and
repair)

4

5

19

47

30

105

DoIT Tech Store

2

4

40

94

49

189

Software Training for Students (free IT classes)

0

3

19

37

30

89

Digital Media Center

0

1

19

25

11

56

 

 

 

 

 

 

 

25.Tell us what is
most important to you. Please rank your first, second and third choices from
the list below in order of their importance to you, with 1 being the most
important. Rank only the top three.

Answer

1

2

3

Responses

Additional
discounted software and hardware offerings

74

31

38

143

Access to electronic
textbooks

47

38

38

123

More
video-capture of lectures

36

33

34

103

Mobile-friendly
UW-Madison services (e.g., ability to manage campus cash, union meals, rent,
etc.)

35

33

16

84

Help
with computer security/anti-virus protection

16

15

19

50

Wireless printing
options in general access computer labs (InfoLabs)

15

37

25

77

Cloud-based
services managed by UW-Madison for email, storage, calendar

11

23

18

52

More laptops available
for checkout

10

12

12

34

More
computers in general access computer labs (InfoLabs)

10

6

9

25

More content in My
UW-Madison

8

16

23

47

More
technology check-out options at libraries (i.e., tablets, e-readers, etc.)

6

9

15

30

More computer kiosks
around campus

5

9

15

29

More
equipment available for checkout at general access computer labs (InfoLabs)

5

5

5

15

Additional
computer lab location(s) on campus

4

13

9

26

26.If Software
Training for Students (STS) offered the following free technology workshops,
which would you likely attend? [Check all that apply]

Answer

Responses

Blogger
(blogging/social media)

42

YouTube
(blogging/social media)

38

Facebook
(blogging/social media)

34

Twitter
(blogging/social media)

24

Pro
Tools (audio creation/editing)

59

ACID (audio
creation/editing)

32

Logic
(audio creation/editing)

37

Atlas.ti (research
tool)

37

SPSS
(research tool)

62

SAS (research tool)

50

ImageJ
(research tool)

37

Keynote (presentation
tool)

82

Other
classes not already offered, please specify

23

Total Respondents

203

The 11% who reported “Other” responded: MATLAB
(5), social media (Tumblr, Prezi, LinkedIn (3), Photoshop (3), Web
design/Dreamweaver (3) and others. An additional 19 said none/not sure.

27.If you could have
1-2 more tech services or tools to improve your educational experience on
campus, what would they be?

The 157 respondents offered these suggestions: Access
to video/audio lectures (12), online textbooks (10), iPad/tablet (9), and
others.

28.Where do you
live?

Answer

Response

%

UW
Residence Halls

69

24%

Non-UW housing

216

76%

Total Responses

285

100%

29.In what
discipline(s) are you majoring? [Check all that apply]

Answer

Response

%

Agricultural
and Life Sciences

36

13%

Business

22

8%

Division
of Continuing Studies

1

0%

Education

24

9%

Engineering

49

17%

Environmental Studies

7

2%

Human
Ecology

6

2%

International Studies

4

1%

Journalism
and Mass Communications

8

3%

Law School

10

4%

Letters
and Science

92

33%

Library and Information
Studies

3

1%

Medicine
and Public Health

21

7%

Music

3

1%

Natural
Resources

3

1%

Nursing

6

2%

Pharmacy

8

3%

Public Affairs

1

0%

Social
Work

6

2%

Veterinary Medicine

4

1%

Other

16

6%

Of the 285 respondents, the 6% who reported
“Other” responded: Economics (2), Undecided (3), and others.

30.Please indicate
your age.

Answer

Response

%

18

15

5%

19

43

15%

20

47

17%

21

38

13%

22

29

10%

23

20

7%

24

16

6%

25

11

4%

26

5

2%

27

7

2%

28

7

2%

29

6

2%

30

7

1%

31

4

1%

32

7

2%

33

1

<1%

34

4

1%

35

2

1%

36

1

<1%

37

1

<1%

38

1

<1%

39

1

<1%

40

1

<1%

41

2

1%

42

1

<1%

45

2

1%

47

1

<1%

52

1

<1%

63

1

<1%

Total Responses

282

100%

31.Please indicate
your gender.

Answer

Response

%

Male

123

43%

Female

161

57%

Total Responses

284

100%

287 total responses to survey. 284 responded to this
question. Percentages reflect those who answered this question.

32.Please indicate
your year in school.

Answer

Response

%

Freshman

45

16%

Sophomore

42

15%

Junior

46

16%

Senior

44

15%

Graduate/Professional
Student

91

32%

Other (special student,
guest, dissertator)

17

6%

Total Responses

285

100%