University of Wisconsin–Madison

Systems Engineering and Operations (SEO)

SEO designs, operates and maintains the campus IT infrastructure. We provide direct support for campus applications including the My UW Madison portal, email and calendaring systems and ISIS. We also manage and maintain the 24 x 7 UW-Madison Data center operations, including mass storage, backup and disaster recovery. Additionally, through a combination of in-house and external vendors, we provide full printing resources.

Director of Systems Engineering and Operations: Steve Krogull

Customer Application Services

Responsible for application administration and service delivery and customer support for many of the mass applications (portal, mail, etc) as well as direct customer support of many enterprise services and tools (back-up, service scheduling, document management).

Data Center Strategy and Operations

Responsible for the environmental infrastructure of the UW Madison Data Center. We take care of the HVAC; power management and UPS; physical security systems; fire suppression and water detection; and rack layout and racking of servers.

Data Resources Management Technologies

Responsible for central system database design and support, campus Data Warehousing and complex infrastructure design and support for both Campus and major UW System Applications.

Digital Publishing & Printing Services

Through a combination of in-house equipment and external vendors, we can service all your printing needs. We produce a wide variety of booklets, brochures, forms, envelopes, cards, flyers, posters, tickets, letterheads, newsletters, business cards and even custom textbooks and course packets.

Systems Engineering

Responsible for research, design and system administration for all of the hardware systems resident in the data center(s). In addition they are the primary design and support technologists for mass storage, backup and disaster recovery infrastructures.

Systems and Network Control Center

Responsible for the manning and Operation of the 24×7 data center including monitoring over 400 central servers and the network operations control for the Campus backbone network.