University of Wisconsin–Madison

DoIT 2014 Computing Survey: Faculty Attitudes, Opinions and Usage

BACKGROUND

OBJECTIVE

The purpose of this research is to help the Division of Information Technology understand Faculty and staff awareness, satisfaction, and usage of information resources.

METHOD / APPROACH:

An online survey was administered during the Spring 2014 semester to a representative sample of the faculty and staff population at the University of Wisconsin.  268 Faculty and Staff completed the survey.  This is a 22% response rate.

The approach taken in compiling this report was to provide the key pieces of data that will inform a decision, highlight difference/ uniqueness, or inform action moving forward.

 

FACULTY/STAFF USAGE AND AWARENESS

Heard Did Not Use
Used The Product
Engage Award Program
15
13
Lecture Capture
35
28
Bucky Backup (data backup)
40
31
Blackboard Collaborate
38
43
UW Digital ID
26
63
Moodle (including eCOW2 and Courses)
46
49
DoIT Academic Technology Consultants
47
48
eText books
61
36
Campus Kiosks
34
76
WiscChat
40
75
UW Google Apps
28
87
Lynda.com
46
88
Doodle
32
103
Digital Media Center
61
79
Box (cloud-based file storage)
40
104
Firewall Software
44
103
Mobile UW
29
118
Software Training for Students
95
56
WISC Discounted Software
33
125
WiscVPN
38
124
Technical Training
77
89
Wireless Connections
13
169
Software from Tech Store
47
163
Antivirus Software
53
167
Help Desk (Repair and Departmental Support)
43
180
Learn@UW
59
164
Help Desk (Tech Support via phone, email, in person or Web)
32
204
WiscMail (email and calendaring)
12
241

FACULTY/ STAFF HAVE NOT HEARD OF THE SERVICE

Not heard of
Engage Award Program
240
Lecture Capture
205
Bucky Backup (data backup)
197
Blackboard Collaborate
187
UW Digital ID
179
Moodle (including eCOW2 and Courses)
173
DoIT Academic Technology Consultants
173
eText books
171
Campus Kiosks
158
WiscChat
153
UW Google Apps
153
Lynda.com
134
Doodle
133
Digital Media Center
128
Box (cloud-based file storage)
124
Firewall Software
121
Mobile UW
121
Software Training for Students
117
WISC Discounted Software
110
WiscVPN
106
Technical Training
102
Wireless Connections
86
Software from Tech Store
58
Antivirus Software
48
Help Desk (Repair and Departmental Support)
45
Learn@UW
45
Help Desk (Tech Support via phone, email, in person or Web)
32
WiscMail (email and calendaring)
15

 

SAMPLE BY COLLEGE

Sample by College
L&S
44
Agricultural
21
Business, Law, Eng.
25
Medicine, Nursing, Vet.
78
Education, Art, Library
22
Research Cent., Grad. Sch…
18
Campus Wide/ Other
61

PERCENT WHO HAVE NOT HEARD OF SERVICE BY COLLEGE

College
Lecture Capture
Bucky Backup (data backup)
Blackboard Collaborate
L&S
82%
75%
77%
Agricultural
90%
76%
71%
Business, Law, Eng.
72%
72%
80%
Medicine, Nursing, Vet.
67%
78%
73%
Education, Art, Library
77%
77%
50%
Research Cent., Grad. Sch…
78%
83%
72%
Campus Wide/ Other
82%
61%
62%

 

College
UW Digital ID
Moodle (including eCOW2 and Courses)
DoIT Academic Technology Consultants
L&S
75%
66%
59%
Agricultural
62%
90%
62%
Business, Law, Eng.
68%
40%
72%
Medicine, Nursing, Vet.
68%
73%
64%
Education, Art, Library
59%
41%
55%
Research Cent., Grad. Sch…
78%
78%
89%
Campus Wide/ Other
59%
59%
64%

 

College
eText books
Campus Kiosks
WiscChat
L&S
66%
57%
66%
Agricultural
81%
81%
62%
Business, Law, Eng.
64%
68%
56%
Medicine, Nursing, Vet.
68%
68%
69%
Education, Art, Library
45%
59%
45%
Research Cent., Grad. Sch…
78%
56%
50%
Campus Wide/ Other
54%
38%
39%

 

College
UW Google Apps
Lynda.com
Doodle
L&S
43%
52%
39%
Agricultural
57%
52%
52%
Business, Law, Eng.
52%
48%
36%
Medicine, Nursing, Vet.
75%
59%
54%
Education, Art, Library
50%
45%
41%
Research Cent., Grad. Sch…
61%
56%
72%
Campus Wide/ Other
46%
38%
52%

 

College
Digital Media Center
Box (cloud-based file storage)
Firewall Software
L&S
43%
32%
50%
Agricultural
43%
57%
48%
Business, Law, Eng.
40%
40%
44%
Medicine, Nursing, Vet.
54%
54%
47%
Education, Art, Library
59%
36%
32%
Research Cent., Grad. Sch…
67%
61%
50%
Campus Wide/ Other
39%
44%
41%

 

College
Mobile UW
Software Training for Students
WISC Discounted Software
L&S
36%
34%
34%
Agricultural
52%
62%
48%
Business, Law, Eng.
60%
40%
36%
Medicine, Nursing, Vet.
50%
54%
45%
Education, Art, Library
55%
27%
45%
Research Cent., Grad. Sch…
56%
61%
44%
Campus Wide/ Other
31%
33%
38%

SAMPLE BY POSITION

Position
Value
Percent
Professor/Assoc…
55
21%
Researcher/Sci…
68
26%
Academic Staff
75
28%
Physical P. U Hous. Other
28
10%
Finance/Benefits/HR
18
7%
DoIT staff
22
8%

 

Position
Lecture Capture
Bucky Backup (data backup)
Blackboard Collaborate
Professor/Assoc…
65%
87%
73%
Researcher/Sci…
79%
74%
74%
Academic Staff
72%
73%
67%
Physical P. U Hous. Other
89%
89%
71%
Finance/Benefits/HR
100%
72%
100%
DoIT staff
73%
18%
32%

 

Position
UW Digital ID
Moodle (including eCOW2 and Courses)
DoIT Academic Technology Consultants
Professor/Assoc…
76%
60%
64%
Researcher/Sci…
57%
68%
60%
Academic Staff
75%
64%
64%
Physical P. U Hous. Other
71%
75%
71%
Finance/Benefits/HR
67%
83%
89%
DoIT staff
36%
41%
50%

 

Position
eText books
Campus Kiosks
WiscChat
Professor/Assoc… 67% 76% 85%
Researcher/Sci… 65% 56% 60%
Academic Staff 64% 60% 48%
Physical P. U Hous. Other 61% 54% 57%
Finance/Benefits/HR 78% 72% 56%
DoIT staff 41% 14% 9%

 

Position
UW Google Apps
Lynda.com
Doodle
Professor/Assoc…
58%
73%
51%
Researcher/Sci…
66%
59%
54%
Academic Staff
51%
40%
37%
Physical P. U Hous. Other
64%
54%
68%
Finance/Benefits/HR
89%
33%
61%
DoIT staff
18%
9%
41%

 

Position
Digital Media Center
Box (cloud-based file storage)
Firewall Software
Professor/Assoc…
49%
51%
51%
Researcher/Sci…
53%
53%
37%
Academic Staff
49%
33%
53%
Physical P. U Hous. Other
43%
68%
36%
Finance/Benefits/HR
56%
67%
50%
DoIT staff
18%
9%
32%

 

Position
Mobile UW
Software Training for Students
WISC Discounted Software
Professor/Assoc…
56%
44%
40%
Researcher/Sci…
41%
47%
38%
Academic Staff
45%
40%
43%
Physical P. U Hous. Other
32%
50%
46%
Finance/Benefits/HR
67%
78%
67%
DoIT staff
27%
5%
18%

FACULTY AND STAFF SATISFACTION RATES

Service
Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Engage Award Program
2
0
0
2
Lecture Capture
1
1
13
5
Bucky Backup (data backup)
3
4
8
5
Blackboard Collaborate
6
12
9
1
UW Digital ID
6
6
24
14
Moodle (including eCOW2 and Courses)
8
9
10
2
DoIT Academic Technology Consultants
3
6
14
9
eText books
3
3
12
1
Campus Kiosks
0
16
30
11
WiscChat
4
16
27
12
UW Google Apps
6
21
30
15
Lynda.com
0
12
33
26
Doodle
4
14
54
22
Digital Media Center
1
6
28
19
Box (cloud-based file storage)
5
28
31
27
Firewall Software
3
12
39
21
Mobile UW
15
40
34
7
Software Training for Students
0
3
10
10
WISC Discounted Software
2
14
53
45
WiscVPN
8
23
44
34
Technical Training
5
15
32
12
Wireless Connections
7
28
82
56
Software from Tech Store
3
16
73
47
Antivirus Software
2
18
68
44
Help Desk (Repair and Departmental Support)
8
16
87
50
Learn@UW
16
34
65
6
Help Desk (Tech Support via phone, email, in person or Web)
11
23
95
61
WiscMail (email and calendaring)
48
47
85
35

FACULTY AND STAFF: SATISFY OR NOT?

Service
% Satisfied*
% Dissatisfied
Lecture Capture
95%
5%
Bucky Backup (data backup)
85%
15%
Blackboard Collaborate
79%
21%
UW Digital ID
88%
12%
Moodle (including eCOW2 and Courses)
72%
28%
DoIT Academic Technology Consultants
91%
9%
eText books
84%
16%
Campus Kiosks
100%
0%
WiscChat
93%
7%
UW Google Apps
92%
8%
Lynda.com
100%
0%
Doodle
96%
4%
Digital Media Center
98%
2%
Box (cloud-based file storage)
95%
5%
Firewall Software
96%
4%
Mobile UW
84%
16%
Software Training for Students
100%
0%
WISC Discounted Software
98%
2%
WiscVPN
93%
7%
Technical Training
92%
8%
Wireless Connections
96%
4%
Software from Tech Store
98%
2%
Antivirus Software
98%
2%
Help Desk (Repair and Departmental Support)
95%
5%
Learn@UW
87%
13%
Help Desk (Tech Support via phone, email, in person or Web)
94%
6%
WiscMail (email and calendaring)
78%
22%

FACULTY AND STAFF: SATISFIED AND OR NOT (TOP DISSATISFIED)

Service
% Satisfied*
% Dissatisfied
UW Digital ID
88%
12%
Learn@UW
87%
13%
Bucky Backup (data backup)
85%
15%
Mobile UW
84%
16%
eText books
84%
16%
Blackboard Collaborate
79%
21%
WiscMail (email and calendaring)
78%
22%
Moodle (including eCOW2 and Courses)
72%
28%

 

Service
Dissatisfied
Satisfied
% Dissatisfied
Have Not Used
No Opinion
Engage Award Program
2
2
50%
194
45
Lecture Capture
1
19
5%
186
42
Bucky Backup (data backup)
3
17
15%
179
38
Blackboard Collaborate
6
22
21%
177
37
UW Digital ID
6
44
12%
153
40
Moodle (including eCOW2 and Courses)
8
21
28%
174
42
DoIT Academic Technology Consultants
3
29
9%
170
41
eText books
3
16
16%
183
37
Campus Kiosks
0
57
0%
147
37
WiscChat
4
55
7%
147
35
UW Google Apps
6
66
8%
137
33
Lynda.com
0
71
0%
140
35
Doodle
4
90
4%
114
33
Digital Media Center
1
53
2%
153
41
Box (cloud-based file storage)
5
86
5%
128
30
Firewall Software
3
72
4%
121
45
Mobile UW
15
81
16%
114
33
Software Training for Students
0
23
0%
179
42
WISC Discounted Software
2
112
2%
99
32
WiscVPN
8
101
7%
109
30
Technical Training
5
59
8%
144
38
Wireless Connections
7
166
4%
57
17
Software from Tech Store
3
136
2%
77
33
Antivirus Software
2
130
2%
80
43
Help Desk (Repair and Departmental Support)
8
153
5%
73
19
Learn@UW
16
105
13%
82
49
Help Desk (Tech Support via phone, email, in person or Web)
11
179
6%
45
18
WiscMail (email and calendaring)
48
167
22%
15
22

Faculty and staff were asked what technology trends the UW should pay attention to in the next year

Service (Faculty Staff)
Number of mentions
Percent
Mobile
32
20%
Cloud
22
14%
Security
20
12%
Data
17
11%
E-Mail
16
10%
Calendar
15
9%
Software
15
9%
Apps
15
9%
Tablet
9
6%

Faculty and staff believe that mobile technology, cloud based storage, and security are the top three trends that the UW should pay attention to in the coming year.

Overall Faculty and Staff Experience of DoIT Services

Category
Value
Percent
Excellent (well above average)
40
15%
Above Average
156
59%
Average
62
24%
Below Average
5
2%

A majority of the Faculty and Staff rate DoIT services as above average or better (74%). However, a standard customer satisfaction rating for above average/excellent is 86% or better.

Appendix A. Open ended question coding.

Service
Number of mentions
Mobile
32
Cloud
22
Security
20
Data
17
E-mail
16
Calendar
15
Software (Open Source 3)
15
Apps
15
Tablet
9
Media
6
Google
5
Wireless
5
Remote
3
Mooc
3
E-Textbooks
2
Texting
2
Box
1
Office 360
1

Trends were compiled coding the open ended question “What do you see as the top three technology trends the UW should pay attention to in the next year?”

Mobile was subdivided into the categories [mobile or app/s] and [UW app].

Cloud includes all mentions of cloud, cloud storage, box, dropbox, and google drive.
102 participants answered this question and the top nine choices were represented in pie chart pp.7. The percentages are a representation of the nine question count total, not the total population opinion.