University of Wisconsin–Madison

DoIT 2014 Computing Survey: Student Attitudes, Opinions and Usage

Background

Objective

The purpose of this research is to help the Division of Information Technology understand student awareness and usage of information resources.

Method/Approach

An online survey was administered during the Spring 2014 semester to a representative sample of the entire student population. 285 students completed the survey. This is a 24% response rate.

The approach taken in compiling this report was to provide the key pieces of data that will inform a decision, highlight difference/ uniqueness, or inform action moving forward.

Student Respondents by Year in School
Year
Percentage
# of Respondents
Freshman 13% 38
Sophomore 13% 36
Junior 13% 37
Senior 13% 36
Graduate 20% 57
Special Student 12% 35
Professional 16% 46

The sample distribution was comparable (13%-16%) with a slightly higher proportion of Graduate students (20%).

Student Service Usage and Awareness
Service
Heard, but not used
Used the Service
Engage Award Program 4 10
Bucky Backup (data backup) 4 15
Student Online Course Support (SOCS) 23 29
Lynda.com 26 47
Box (cloud-based file storage) 24 52
WiscVPN 18 59
UW Digital ID 16 62
Campus Kiosks 26 59
Digital Media Center 44 43
UW Google Apps 33 57
WiscChat 50 46
Doodle 36 67
Firewall Software 46 60
WISC Discounted Software 47 79
Software Training for Students (STS) 70 66
Moodle (including eCOW2 and Courses) 36 130
eText books 72 100
Wireless Connections 17 164
Software from Tech Store 70 115
Antivirus Software 76 111
Help Desk (Repair) 86 124
Mobile UW 24 190
Help Desk (Tech Support via phone, Web,etc.) 84 130
Course enrollment through Student Center 6 246
WiscMail (email and calendaring) 10 261
Learn@UW 8 263

 

Have Not Heard of this Service
Service
No
Engage Award Program
271
Bucky Backup (data backup)
266
Student Online Course Support (SOCS)
233
Lynda.com
212
Box (cloud-based file storage)
209
WiscVPN
208
UW Digital ID
207
Campus Kiosks
200
Digital Media Center
198
UW Google Apps
195
WiscChat
189
Doodle
182
Firewall Software
179
WISC Discounted Software
159
Software Training for Students (STS)
149
Moodle (including eCOW2 and Courses)
119
eText books
113
Wireless Connections
104
Software from Tech Store
100
Antivirus Software
98
Help Desk (Repair)
75
Mobile UW
71
Help Desk (Tech Support via phone, email, in person or Web)
71
Course enrollment through Student Center
33
WiscMail (email and calendaring)
14
Learn@UW
14
Have Not Heard of this Service by Year (part 1)
Year
SOCS
Lynda
Box.com
WiscVPN
UW DigitalID
Campus Kiosk
Freshmen
 13%
 16%
 17%
16%
14%
15%
Sophomore
 13%
 14%
 12%
13%
12%
15%
Junior
 13%
 11%
 15%
14%
13%
15%
Senior
 14%
 13%
 13%
13%
12%
11%
Graduate
 20%
 17%
 12%
16%
21%
20%
Special Student
 12%
 13%
 13%
13%
11%
11%
Professional
 16%
 17%
 17%
15%
17%
15%
Have Not Heard of this Service by Year (part 2)
Year
STS
Moodle
e-Textbooks
Wireless Connections
Software from the TechStore
Anti-Virus Software
Freshmen
 18%
 13%
 7%
14%
15%
9%
Sophomore
 12%
 8%
 8%
15%
11%
13%
Junior
 11%
 7%
 9%
13%
11%
12%
Senior
 12%
 9%
 12%
15%
12%
14%
Graduate
 16%
 28%
 32%
13%
14%
15%
Special Student
 13%
 14%
 13%
11%
16%
15%
Professional
 17%
 21%
 19%
17%
21%
20%
Have Not Heard of this Service by Year (part 3)
Year
DMC
UW Google Apps
WiscChat
Doodle
Firewall Software
Wisc Discounted Software
Freshmen
 15%
 14%
13%
15%
11%
14%
Sophomore
 13%
 11%
 12%
15%
15%
13%
Junior
 13%
 13%
 14%
14%
11%
18%
Senior
11%
 13%
 11%
13%
14%
12%
Graduate
 20%
 17%
 20%
14%
16%
14%
Special Student
13%
 14%
 13%
14%
15%
14%
Professional
 15%
 17%
 17%
15%
18%
13%
Student Satisfaction
Service
Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Engage Award Program
0
3
3
4
Bucky Backup (data backup)
2
5
2
1
Student Online Course Support (SOCS)
4
10
5
5
Lynda.com
1
12
11
11
Box (cloud-based file storage)
5
11
16
15
WiscVPN
13
10
15
15
UW Digital ID
1
14
24
13
Campus Kiosks
3
15
24
16
Digital Media Center
4
12
11
8
UW Google Apps
6
14
10
12
WiscChat
6
10
8
6
Doodle
6
17
25
7
Firewall Software
4
11
29
14
WISC Discounted Software
5
22
32
20
Software Training for Students (STS)
1
16
17
11
Moodle (including eCOW2 and Courses)
22
28
44
18
eText books
18
20
30
12
Wireless Connections
43
37
56
41
Software from Tech Store
6
21
45
21
Antivirus Software
5
14
45
21
Help Desk (Repair)
6
31
42
30
Mobile UW
39
48
55
25
Help Desk (Tech Support via phone, email, in person or Web)
6
29
39
37
Course enrollment through Student Center
59
59
93
37
WiscMail (email and calendaring)
35
56
95
58
Learn@UW
21
50
132
48
Satisfied versus Unsatisfied
Service
Satisfied*
Dissatisfied
Engage Award Program
100%
0%
Bucky Backup (data backup)
80%
20%
Student Online Course Support (SOCS)
83%
17%
Lynda.com
97%
3%
Box (cloud-based file storage)
89%
11%
WiscVPN
75%
25%
UW Digital ID
98%
2%
Campus Kiosks
95%
5%
Digital Media Center
89%
11%
UW Google Apps
86%
14%
WiscChat
80%
20%
Doodle
89%
11%
Firewall Software
93%
7%
WISC Discounted Software
94%
6%
Software Training for Students (STS)
98%
2%
Moodle (including eCOW2 and Courses)
80%
20%
eText books
78%
23%
Wireless Connections
76%
24%
Software from Tech Store
94%
6%
Antivirus Software
94%
6%
Help Desk (Repair)
94%
6%
Mobile UW
77%
23%
Help Desk (Tech Support via phone, email, in person or Web)
95%
5%
Course enrollment through Student Center
76%
24%
WiscMail (email and calendaring)
86%
14%
Learn@UW
92%
8%
Student Survey Summary
Service
Total Dissatisfied
Total Satisfied
Have Not Used
No Opinion
Engage Award Program
0
10
211
39
Bucky Backup (data backup)
2
8
209
41
Student Online Course Support (SOCS)
4
20
201
37
Lynda.com
1
34
190
40
Box (cloud-based file storage)
5
42
180
40
WiscVPN
13
40
175
38
UW Digital ID
1
51
168
43
Campus Kiosks
3
55
170
38
Digital Media Center
4
31
191
39
UW Google Apps
6
36
184
38
WiscChat
6
24
188
37
Doodle
6
49
171
41
Firewall Software
4
54
172
35
WISC Discounted Software
5
74
157
28
Software Training for Students (STS)
1
44
182
40
Moodle (including eCOW2 and Courses)
22
90
121
36
eText books
18
62
153
32
Wireless Connections
43
134
70
22
Software from Tech Store
6
87
136
35
Antivirus Software
5
80
146
39
Help Desk (Repair)
6
103
134
23
Mobile UW
39
128
72
36
Help Desk (Tech Support)
6
105
128
27
Course enrollment through Student Center
59
189
15
10
WiscMail
35
209
10
23
Learn@UW
21
230
15
11

What technology trends the UW should pay attention to in the next year?

Mobile apps, cloud storage, and wireless connections were the top three choices of students.

Technology Trends to Watch
Service
Percentage
Number of Respondents
Cloud Storage (Google Drive, Box,Dropbox)
24%
34
Wireless connections
13%
18
Wiscmail
13%
18
Moodle
7%
10
Mobile/app (not including Mobile UW)
42%
33

Overall Experience of Technology Support

A majority of students rate DoIT services at above average or better(73%). However, a standard customer satisfaction rating for above average/excellent is 86% or better.

Technology Support Rating
Rating
Percentage
Number of Respondents
Excellent
16%
46
Above Average
16%
159
Average
24%
67
Below Average
3%
9

Appendix

  • Trends were compiled coding the open ended question “What do you see as the top three technology trends the UW should pay attention to in the next year?”
  • Mobile was a top answer which was separately coded when the word mobile or app/s was mentioned from those that specified Mobile UW app.
  • Cloud include all mentions of cloud, cloud storage, box, dropbox, and google drive.
  • 167 participants answered the question and the top six choices were represented in pie chart pp.5. The percentages are a representation of the six question count total, not the total population opinion.
  • Slides 10 & 11 Satisfied vs. Dissatisfied, were aggregated scores of somewhat dis/satisfied, dis/satisfied, and very dis/satisfied.