University of Wisconsin–Madison

Projects & Initiatives


IT Projects are high-impact, have a limited-term duration and can vary in scope and campus reach. All projects, regardless of size, are undertaken in support of delivering on the 2015-2019 Campus Strategic Framework, thereby furthering our mission of Teaching, Research and Outreach. Projects have unique goals and objectives, typically to bring about beneficial change or added value.

Endpoint Management & Security Project

UW-Madison has multiple endpoint security solutions under contract via central IT and in the divisional IT organizations. The three primary solutions — Symantec Endpoint Protection, Cisco Advanced Malware Protection, and Palo Alto TRAPS™ — all have licenses expiring Summer 2019. Given that context, the Divisional Technology Advisory Group (DTAG) launched the Endpoint Management & Security (EMS) Project. The project’s overarching purpose is to identify, procure and implement a common set of efficient and effective solutions before January 1, 2020.

Multi-Factor Authentication Project

Multi-Factor Authentication (MFA) adds an extra layer of security to the NetID login process. It requires an individual to verify their identity using something that only they possess–for example, a smartphone or token (also known as a fob). To access UW–Madison digital assets, an individual will login with their NetID and password AND verify their identity using their smartphone or token. UW System has mandated that UW–Madison implement a multi-factor authentication system across campus. An RFP was concluded in 2017, with industry-standard Duo Security being selected. Other higher-education institutions Duo serves include Harvard, Michigan, Villanova, Syracuse, University of South Florida and more.

IT Titling and Compensation Gap Analysis

This project will identify issues related to IT titling and compensation on the UW-Madison campus. While it is being done in preparation for the joint UW System/UW-Madison Title and Total Compensation Study, there are likely to be issues not dependent on the study which the project will convey to the appropriate stakeholders.

Voice over IP (VoIP)

UW-Madison is transitioning to a new telephone and voice platform. The original State of Wisconsin contract for AT&T Centrex (analog and ISDN) telephone service has ended. The contract extension includes price increases intended to motivate State agencies to move to new technology. UW–Madison will be using Cisco VoIP technology with access to the telephone network for local and long distance calling via AT&T. This will be the mandatory telephone service for UW–Madison.


IT Initiatives are efforts that change how the campus does business; that have broad campus leadership/executive sponsorship backing and commitment; and that have significant campus resources dedicated to them to ensure their success.

IT Management and Governance

The university is implementing new IT governance and structure in an effort to guide UW-Madison decision-making on IT priorities and create additional effectiveness.

UW-IT Connects

Sponsored by the Office of the CIO and Vice Provost of Information Technology in  partnership with campus affiliates, the IT Connects initiative seeks to coordinate skill-building in the areas of leadership and information technology competency. Oversight …

IT Policy, Planning & Analysis Team

This PAT group has been created to provide campus-wide representation and assistance in supporting the activities and processes that govern the creation, review and approval of IT-related policies.

Project Intake and Process Improvement

A diverse campus group has been formed to establish an IT project intake and prioritization process. Using the new IT Governance structure, the process being constructed is designed to help project owners and sponsors develop a business case and connect their proposed IT projects to campus strategic priorities. The process is nearing completion and adoption in the fall of 2017.

IT Service Inventory Review

The recently completed IT Services Inventory revealed 1500 IT services offered by several campus units. Campus IT Governance groups are in the process of reviewing these services to eventually create a catalog.

IT Spend 

In an effort to better understand the total IT “spend” for the Madison campus, a project was launched in 2015 to collect budget data from all campus units. An initial report indicated that total spending on IT-related matters was in the range of $165-$175M. There are approximately 30 different units across campus that have distinct “IT spending” and all of those participated in these reports.

The second spend report was compiled for the fiscal year 2016. Not surprisingly, the total spend in that year fell in about the same range as the prior year. The team did make some improvements in the second version (such as separating capital spending from ongoing operating expense and clarifying some of the definitions used to gather the data). Budget information gathering methods will be fine-tuned and repeated annually.

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