University of Wisconsin–Madison
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Tech Store transition guide

5 minutes to read | Last updated October 25, 2019

In early 2019, DoIT Tech Store operations were assessed by a cross-campus advisory team and work group comprising DoIT staff and campus partners. This team and group found that our current business model is not sustainable given the competitive technology retail environment and that the University would be best served through a reconfiguration of our services. Based on these recommendations, DoIT is implementing several significant changes, including closing the DoIT Tech Store and shifting how we provide Help Desk and repair services.

Read the updates and FAQs below to better understand how to navigate this transition.

Purchasing Updates

Learn how to purchase items previously sold through the DoIT Tech Store.  Some of these processes are temporary in nature and this page will be updated regularly to reflect changes in the processes as they occur.

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Apple

Apple has been added as a punchout vendor through Shop@UW (https://shopuw.wisc.edu/). A MD# can be used for purchase.

Dell

Shop@UW (https://shopuw.wisc.edu/) is still your primary source for Dell computing needs.  A MD# can be used for purchase.

Microsoft Surface

There is a NASPO contract (505ENT-O16-NASPOCOMPUT-10) available through DOA which allows for the purchase of Microsoft hardware by UW-Madison departments.

This price list includes some better-negotiated pricing for WI Higher Ed institutions than that listed in the NASPO contract, particularly for the new Microsoft “Go” products. You can still use the NASPO contract for procurement authority but please be sure to obtain our negotiated pricing (or better) rather than the list price on the NASPO contract. It is always allowable to negotiate better pricing (on any contract at any time, UW, DOA, or anyone else’s contract) if you are able to do so, and to continue to use the underlying contract for procurement authority.

Please find contact info below for Matt Halpert, the Microsoft Rep who can assist you with questions regarding the purchase of Microsoft hardware.

Matthew Halpert | Business Sales Specialist | Mall of America
Matthew.Halpert@microsoft.com 414.345.8704 Mobile
Microsoft Stores

If you are a UW-Madison student, faculty or staff looking to make a personal technology purchase, you can shop here:  https://www.uwbookstore.com/tech (coming soon)

VoIP

All VoIP products have been moved to Shop@UW for purchase with an MD#.  Please search for “Cisco” or “VoIP” for the best results.

MFA

MFA is being supported by the DoIT Walk-in Help Desk.  Anyone needing a replacement or new FOB can purchase one there.

Peripherals

Shop@UW should be your first stop for peripheral purchases as they offer many peripheral items through several contracted vendors.

Primary peripheral vendors are Staples and Dell. You can order with your MD# through these vendors. B&H Photo is also available as an external supplier through Shop@UW (you will need to use a P-card as with all external suppliers). For items not listed on those sites, third party vendors such as CDW-G, NewEgg and Amazon are available for P-Card users but they should be a last resort. Shop@UW is working on adding former Tech Store suppliers as additional vendors. They will cover most products that you would likely need and reduce the need to go to external vendors.

Consulting: Please contact Nick Reynolds at nick.reynolds@wisc.edu for questions about manufacturers or if you need help picking a product.

Printers/Toner

Printers must be ordered through the mandatory state contract.

New purchase consulting: Please contact Nick Reynolds at nick.reynolds@wisc.edu if you need advice on picking an appropriate model.

HP printer quote/ordering:

There are two options for purchasing HP printers:

Paragon Development Systems

Contact Amanda Herald or any member of the Education team at at TeamGovdu@pdsit.net or call (800)-966-6090

Vanguard

Primary Contact: Steve Wendler, Account Executive • stephen.w@vanguardinc.com • (608) 279-7606

Alternate Contact: Jon Roehrig, Sales Director • jon.r@vanguardinc.com • (920) 750-3635

Ricoh printer quote/ordering: Contact Curtis Keddie at curtis.keddie@ricoh-usa.com or call (262)-785-5224

Printer contract details: https://vendornet.wi.gov/Contract.aspx?Id=38c5d152-1cad-e711-8100-0050568c7f0f

Toner: Toner is available through contracted refurb vendor BuyOnPurpose on Shop@UW, just search for your printer model there. New toner is available at Staples on Shop@UW.

Memory

Memory is available through the Staples and Dell punchouts on Shop@UW, payment with your MD#. B&H Photo also has RAM but as they are an external supplier, you will need a procurement card to order.

If you need help picking memory machine, your first step should be the Crucial configurator at Crucial.com. Select “Upgrade your device” and proceed through the steps. Once you see a list of compatible products, copy the bolded part number and search with that on your vendor of choice. Do not use the Configuration ID.

Individual Software

We are still able to provide departmental licensing.  Titles such as Endnote, Parallels, and Microsoft Select licenses can be purchased using a D# in the Tech Store Catalog.

Site Licensed Software

 The Campus Software Library remains the primary source of site licensed software for campus.   If there are titles you would like to see added, please email licensing@doit.wisc.edu.

Frequently Asked Questions

Here are answers to questions you might have about the Tech Store closing and changes to the Help Desk and repair services.

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Q: When did the DoIT Tech Store officially close its doors?

The DoIT Tech Store closed on Friday, June 7, 2019.

Q: Can I still buy class notes?

Class notes can be purchased at charge.wisc.edu/DoITDigitalPrintCenter/index.aspx

Q: Where can I purchase software?

Software is still available via our ecommerce site, https://shop.techstore.wisc.edu/, and via the Campus Software Library.

Q: Who can I speak to if I have questions about purchasing computer accessories for my department?

Contact Nick Reynolds at nick.reynolds@wisc.edu or (608) 262-2406

Q: May I still get my computer repaired at DoIT?

Right now the answer is yes. We are evaluating this service and will share changes with campus as it evolves.

Q: Will I still be able to recycle my old personal computer equipment at DoIT?

Yes, the DoIT Help Desk will continue to accept equipment for recycling.

Q: How did Help Desk services change?

The Help Desk no longer offers general support for personally owned devices for faculty, staff, emeriti, and retirees. Students will see no change to Help Desk support through walk-in, phone, web and chat options, and the Help Desk will continue to support faculty and staff on UW­–Madison licensed IT applications and services on personal or departmentally owned devices.

Q: Will rental computers still be available for students during the semester?

We will continue to offer the program for students until we have a different path for this service. We are exploring options for the computer rental program and have not made a decision at this time. 

Q: Will the Help Desk continue to be a provider of Local Registration Authority (LRA) credentials?

Yes, this service will continue to be provided by the Help Desk.

Q: What software options will be available?

The Campus Software Library will continue to provide access to university-licensed software for faculty, staff, and students.

Tech Store Transition Updates