University of Wisconsin–Madison
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Tech Store Transition Guide

5 minutes to read | Last updated May 30, 2019

In early 2019, DoIT Tech Store operations were assessed by a cross-campus advisory team and work group comprising DoIT staff and campus partners. This team and group found that our current business model is not sustainable given the competitive technology retail environment and that the University would be best served through a reconfiguration of our services. Based on these recommendations, DoIT is implementing several significant changes, including closing the DoIT Tech Store and shifting how we provide Help Desk and repair services.

Read the updates and FAQs below to better understand how to navigate this transition.

Purchasing Updates

Learn how to purchase items previously sold through the DoIT Tech Store.  Some of these processes are temporary in nature and this page will be updated regularly to reflect changes in the processes as they occur.

  • Apple

    Currently the best method of ordering Apple Computers is through direct purchase via P-Card through Apple.  We are working to get Apple added as a punchout vendor to Shop@UW and expect that process to be completed within the month of August. For information on how to register for an Apple e-commerce account and FAQ, click here: https://shopuw.wisc.edu/apple-faq/

    If you are a UW-Madison student, faculty or staff looking to make a personal technology purchase, you can shop here: https://www.uwbookstore.com/Wisconsin-Badgers/Tech/Apple-Laptop
    https://go.wisc.edu/apple

  • Dell

    Shop@UW (https://shopuw.wisc.edu/) is still your primary source for Dell computing needs.  A MD# can be used for purchase.

    If you are a UW-Madison student, faculty or staff looking to make a personal technology purchase, you can shop here: https://www.uwbookstore.com/Wisconsin-Badgers/Tech/Dell-Laptop
    https://go.wisc.edu/dell

  • Microsoft Surface

    There is a NASPO contract (505ENT-O16-NASPOCOMPUT-10) available through DOA which allows for the purchase of Microsoft hardware by UW-Madison departments.

    This price list includes some better-negotiated pricing for WI Higher Ed institutions than that listed in the NASPO contract, particularly for the new Microsoft “Go” products. You can still use the NASPO contract for procurement authority but please be sure to obtain our negotiated pricing (or better) rather than the list price on the NASPO contract. It is always allowable to negotiate better pricing (on any contract at any time, UW, DOA, or anyone else’s contract) if you are able to do so, and to continue to use the underlying contract for procurement authority.

    Please find contact info below for Matt Halpert, the Microsoft Rep who can assist you with questions regarding the purchase of Microsoft hardware.

    Matthew Halpert | Business Sales Specialist | Mall of America
    Matthew.Halpert@microsoft.com 414.345.8704 Mobile
    Microsoft Stores

    If you are a UW-Madison student, faculty or staff looking to make a personal technology purchase, you can shop here: https://www.uwbookstore.com/Wisconsin-Badgers/Tech/Microsoft-Laptop  (coming soon)

  • VoIP

    All VoIP products have been moved to Shop@UW for purchase with an MD#.  Please search for “Cisco” or “VoIP” for the best results.

  • MFA

    MFA is being supported by the DoIT Walk-in Help Desk.  Anyone needing a replacement or new FOB can purchase one there.

  • Peripherals

    Shop@UW should be your first stop for peripheral purchases as they offer many peripheral items through several contracted vendors.

    Primary peripheral vendors are Staples and Dell. You can order with your MD# through these vendors. B&H Photo is also available as an external supplier through Shop@UW (you will need to use a P-card as with all external suppliers). For items not listed on those sites, third party vendors such as CDW-G, NewEgg and Amazon are available for P-Card users but they should be a last resort. Shop@UW is working on adding former Tech Store suppliers as additional vendors. They will cover most products that you would likely need and reduce the need to go to external vendors.

    Consulting: Please contact Nick Reynolds at nick.reynolds@wisc.edu for questions about manufacturers or if you need help picking a product.

  • Printers/Toner

    Printers must be ordered through the mandatory state contract.

    New purchase consulting: Please contact Nick Reynolds at nick.reynolds@wisc.edu if you need advice on picking an appropriate model.

    HP printer quote/ordering: Contact Amanda Herald or any member of the Education team at Paragon Development Systems at TeamGovdu@pdsit.net or call (800)-966-6090

    Ricoh printer quote/ordering: Contact Curtis Keddie at curtis.keddie@ricoh-usa.com or call (262)-785-5224

    Printer contract details: https://vendornet.wi.gov/Contract.aspx?Id=38c5d152-1cad-e711-8100-0050568c7f0f

    Toner: Toner is available through contracted refurb vendor BuyOnPurpose on Shop@UW, just search for your printer model there. New toner is available at Staples on Shop@UW.

  • Memory

    Memory is available through the Staples and Dell punchouts on Shop@UW, payment with your MD#. B&H Photo also has RAM but as they are an external supplier, you will need a procurement card to order.

    If you need help picking memory machine, your first step should be the Crucial configurator at Crucial.com. Select “Upgrade your device” and proceed through the steps. Once you see a list of compatible products, copy the bolded part number and search with that on your vendor of choice. Do not use the Configuration ID.

  • Individual Software

    We are still able to provide departmental licensing.  Titles such as Endnote, Parallels, and Microsoft Select licenses can be purchased using a D# in the Tech Store Catalog.

  • Site Licensed Software

     The Campus Software Library remains the primary source of site licensed software for campus.   If there are titles you would like to see added, please email licensing@doit.wisc.edu.

Frequently Asked Questions

Here are answers to questions you might have about the Tech Store closing and changes to the Help Desk and repair services.

Tech Store Transition Updates