University of Wisconsin–Madison
Word "Survey" next to man on laptop computer

Survey: more students adopting official UW services

That’s the good news. The more challenging news, according to the latest UW Computing Survey is that students could be doing even better when it comes to personal tech security.

Each spring the Division of Information Technology surveys UW students and employees on a variety of tech views and preferences. Here are just a few of the findings:

  • Student preferences for UW-licensed cloud applications over personal accounts have increased significantly. For example, the preference for UW-licensed Google applications has increased 14 percentage points in the last two years. UW-licensed options offer more protections for retaining intellectual property rights.
  • Satisfaction with service and support are high. And less than 5% of faculty/staff and 2% of students report having negative experiences.
  • The top 10 selected descriptions of DoIT are all positive and have been consistent across faculty/staff and student respondents over several years. More than half of respondents used words like“useful” and “helpful” to describe DoIT.
  • Student awareness of hacking (what it is; who to contact) is lower than campus cybersecurity officials would like. Faculty/staff satisfaction with DoIT’s ability or willingness to seek input from campus on strategic technology solutions is low (only 36% Satisfied or Very Satisfied). This data point can serve as a benchmark to measure the effectiveness of recent IT governance changes on campus. IT leadership made these changes in part to be more inclusive in the decision making process.

The Spring 2018 Survey went to a random selection of faculty, staff, and students in March. You can view the full report of the survey results, compiled by Chad Shorter of DoIT Academic Technology, to learn more about:

  • User satisfaction with meeting campus needs for high level services like infrastructure, communication, and selling computers and accessories.
  • User satisfaction with specific enterprise services like O365, Canvas, and others.
  • User interest in Learning Technologies.
  • How users get support.
  • User perceptions of IT security.