The Primary Tech Partners (PTP) group consists of 1 primary designated technology person from each department across the university. Each Primary Tech Partner acts as a liaison with the Division of Information Technology (DoIT). The typical PTP is an ISP or system administrator-level staff person, not necessarily an administrator or manager. Those who apply to become a PTP will need to have their department manager or director confirm them as the department’s primary contact. An automated confirmation procedure is included as part of the registration process.
Primary Tech Partner responsibilities
Primary Tech Partners are among the first to be informed of new IT initiatives or programs, new service launches or feature updates, services or tools that are no longer supported, and major maintenance windows.
In the event of an outage or emergency, Primary Tech Partners will receive messaging with information pertaining to the event. If email or other communication channels are unavailable, PTPs will receive messaging through alternate channels.
PTPs are expected to share emergency information with individuals in their department or unit. It is the responsibility of the Primary Tech Partner to ensure that this information is disseminated
Primary Tech Partner distinctions
- Have access to second level technical support through Help Online
- Have access to prioritized Help Desk support via Option 7
- Exchange emails regarding policy-level issues
- Can also join the regular Tech Partners Office 365 group
Register
Sponsored presentations
See the IT events calendar for tech presentations.
Unsubscribing to Primary Tech Partners
To unsubscribe from the listserv, simply send a blank email to leave-tpprimes@lists.wisc.edu.