Services

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Administrative & business

Enterprise and local services that support the administrative and business functions of an institution. Includes analytics, business intelligence, reporting, finance, human resources, student information systems, advancement, research administration, and conference and event management.

DoIT numbers

A DoIT number is an easy way to help faculty, staff, and researchers purchase most products and services from DoIT.

Enterprise content management

Helping departments easily manage their paper and electronic documents and forms, while simplifying content management, and document retrieval.

Event management service

Help your event planner manage large meetings and events. Event Management Service provides access to scheduling, managing, and reporting of departmental room resources.

Integration platform

Enables data integration between systems and applications, including on-premises-to-cloud, cloud-to-cloud, and cloud-to-on-premises.

UW–Madison Profile

UW–Madison Profile offers students, faculty, staff, advisors and instructors a new platform to view, assert, and manage visibility of personal information, contact information, and demographic data about themselves at UW–Madison.

Workload automation

A set of tools to help coordinate jobs, schedules, and timing of larger work projects, ensuring jobs run at the correct time, in the proper order of execution.

 

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Communication & collaboration

IT services that facilitate institutional communication and collaboration needs. Includes e-mail, calendaring, telephony/VoIP, video/web conferencing, unified communications, web content management system, web application development and hosting, and media development.

Box

Free cloud storage that helps UW-Madison faculty, staff and students store, access, and collaborate on files.

Cellular service (mobile)

DoIT offers smartphones, basic phones, mobile hotspots and cellular-connected tablets for University use. We can also help you find a device and plan that's right for you and your department's budget.

CloudFax

Send and receive faxes electronically through Office 365 Email.

Custom audiovisual conference room

DoIT designs and builds hybrid conference room solutions that provide an intuitive and consistent audiovisual experience for Zoom, Webex, and Microsoft Teams meetings from the same touch screen controller. Systems can be scaled to meet the size and requirements of the room while retaining ease of use.

Doodle

Need to find the best time for an event, or when your group can meet? Use Doodle (ad-free) to create a poll and let users vote for the best time.

Email and calendar

Get started with your Office 365 account.

Email lists

Email list services include Office 365 Groups for general lists, Google Groups for class and advisor groups, and Eloqua for email marketing.

Google Groups

Google Groups is a service that can be used to send mass email, grant group members permission to Google files, collaborate with colleagues and more.

Google Workspace

Including Google Drive, Sites, Hangouts, Groups, Contacts and Google+ to collaborate, share, connect, and communicate in real-time.

Kaltura MediaSpace (video hosting)

An easy-to-use interface for uploading, hosting and delivering media rich content, including instructional videos.

KnowledgeBase

The KnowledgeBase (KB) empowers you to easily locate information online. It also allows KnowledgeBase site owners and authors to easily create, categorize, maintain and present that information.

Marketing Automation

Helping UW–Madison departments use data to create relevant communications and engagements through a variety of media—saving time, improving effectiveness, and removing redundancy.

Microsoft Teams

Part of the Microsoft 365 family of products, Teams provides workspace chat and videoconferencing, file storage, and application integration.

MyUW

A platform that provides applicants, students, faculty, staff, advisors and instructors with a suite of integrated information resources that are tailored to their roles and interests.

Office 365

A suite of web-based tools. Including email, calendaring, OneDrive, Word, Excel and PowerPoint online, Class Notebook and Sway.

Surveys (Qualtrics)

Easily create surveys, collect and store data, and produce reports.

Telephone service (Cisco VoIP)

DoIT is responsible for supporting all aspects of the Cisco VoIP telephone service including infrastructure, voicemail, and recommendations for telephone sets.

Television (SpectrumU)

50 free high-definition TV channels available via a free app to anyone on campus with access to UW Wi-Fi.

Web conferencing (Cisco Webex)

Cisco Webex is an enterprise solution for video conferencing, online meetings, screen sharing and webinars.

Web conferencing (Zoom)

Zoom is an enterprise cloud platform for video, voice, online meetings, screen sharing, chat and webinars. This enterprise web conferencing and distance learning application runs across mobile devices, desktops, telephones, and room systems.

Web content management (WiscWeb)

Create, edit and manage your content on the web through WiscWeb using WordPress and the UW Theme.

Web Development Services

DoIT provides a full range of web development services for schools, divisions, initiatives, projects and events across campus.

Web hosting

Providing a community test and production web hosting environment for UW-Madison and its affiliates.

 

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Endpoint computing

Services that enable community members to do their day-to-day work, including providing access to enterprise services. Includes network access, user file storage, end-point computing backup solutions, desktop virtualization, computer labs, and printing.

Computer labs (InfoLabs)

The UW-Madison InfoLabs offers several general access computer labs and equipment loaning locations conveniently located across campus.

Computer lending program

The DoIT Help Desk provides semester-long laptop and week-long hot spot modem loans to eligible faculty, staff, and students.

Digital Publishing & Printing

Digital Publishing and Printing Services (DPPS) can print any item you need from a wide variety of booklets, brochures, forms, envelopes, cards, flyers, posters, tickets, letterheads, newsletters, business cards, custom textbooks (saddle stitched and perfect bound), course packets and more.

Electronics recycling

Recycle your old personally owned computing and electronics equipment at the DoIT Help Desk.

Enterprise desktop support

Provides flexible, reliable, cost-effective, high-quality enterprise technology support. Assists with technical support and provides management and security of end-user devices, applications, and related technology.

Equipment checkout

Check out laptops, iPads, cameras, audio equipment, and more free for up to three days at a time.

InfoLabs software

Infolabs offer an extensive, standard selection of Windows and MacOS software for laptops and desktops. Additional software is available at select locations.

Pay-for-print (GoPrint) for departments

Offering easy solutions for faculty, staff and departments to track and manage printing in your department, computer lab or office.

Printing

There are numerous printing options available on campus, depending on your role or the quantity and the materials that you need to print.

Printing for students

Everything a student needs for printing at UW-Madison.

Repair

The DoIT Help Desk offers free software services such as virus detection and removal and operating system re-installs. In addition, if you have a departmentally owned Apple or Dell computer that is in need of a hardware repair, we can facilitate a repair to one of our contract repair service vendors who are Dell and Apple warranty certified.

Software

No-charge software through our Campus Software Library.

 

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Infrastructure

Enterprise-level hardware, software, systems, and network infrastructure that provide underlying support for institutional activities. Includes data centers, network backbone, wireless, central storage and system backup solutions, server virtualization, and systems management and operations.

Amazon Web Services

Amazon Web Services (AWS) is a cloud computing platform that specializes in Infrastructure as a Service (IaaS) and Platform as a Service (PaaS).

Backup (Bucky Backup)

A state of the art, flexible and customizable computer backup and recovery tool.

Campus cloud infrastructure (CCI)

Offering self-provisioning, daily billing, and scalable infrastructure to meet your needs.

Data center

DoIT’s data centers support critical services across the UW-Madison campus network, maintaining high standards for security, access control, and reliability.

Google Cloud Platform

Google Cloud Platform (GCP)  is supported by UW Cloud Services, a CIO-sponsored initiative to deliver public cloud computing services to UW-Madison faculty, staff, and departments.

Microsoft Azure

Microsoft Azure is supported by UW Cloud Services, a CIO-sponsored initiative to deliver public cloud computing services to UW-Madison faculty, staff and departments. These offerings focus on Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) in the form of Amazon Web Services, Microsoft Azure and Google Cloud Platform.

MS SQL database hosting

DoIT’s Microsoft Database Hosting Team provides a wide range of Microsoft SQL Server (MSSQL) database consulting and hosting options for your application.

Network electronics UPS backup power

Uninterruptible Power Supplies (UPS) to support DoIT network electronics for departments that would like to install UPS equipment in their building's wiring closets.

Oracle database hosting

DoIT can host, and help you develop a cost-effective database for your application.

Server administration

Provides applications and systems architecture, design, engineering, and administration services to campus constituents with enterprise requirements. In addition to technical expertise, enterprise system administration provides on-call support, monitoring and event management, 24/7 operations, incident response, and comprehensive IT service management.

Server hosting

The Cloud Computing Infrastructure (CCI) initiative offers shared, scalable virtual server hosting to campus.

Static IPs

Departments can request permanent IP addresses to securely and remotely access a restricted network on campus.

Storage (Block)

Create extra storage that looks just like another hard drive to your server, and pay only for the storage you use.

Storage (file)

Easy to access, organize, manage and share your department's data in a single online location.

Storage (Object/S3)

DoIT is offering on-premise object storage utilizing the S3 protocol. S3 is an industry standard object storage service that offers industry-leading scalability, data availability, security, and performance.

Wireless (eduroam)

Allowing students, researchers and staff from participating institutions to obtain wireless internet access across the UW-Madison campus.

Wireless (UWNet)

The UW-Madison wireless network service providing users with fast and convenient online access.

 

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IT professional services

Services that are consultative in nature, in contrast to the other categories, which tend to be technology based; these may be a combination of customer-facing and non-customer-facing services. Includes IT training, consulting/advisory services, business continuity/disaster recovery, enterprise architecture, portfolio/project management, and ITSM.

Application development

DoIT can help you develop apps for administrative, teaching, learning, research, and mobile applications.

Business analysis

Shaping a vision for organizational improvement into a definition of a feasible project to meet clear objectives, business analysts help define projects, develop business cases and elicit requirements. They also analyze and improve business processes, assist with IT Governance proposals and support RFP processes.

Center for User Experience expert review

You can make a web page or app more usable by following established guidelines for interface design. The Center for UX can review your content using these guidelines and offer recommendations.

Design research

Partnering with teams and units on campus to improve the usability and reliability of our campus’s most important digital services.

Design strategy

The Center for User Experience team embeds with units on campus to improve the user experience, usability, accessibility and content of our campus’s enterprise-level digital services.

Digital accessibility consulting (free)

Get help with Digital Accessibility! We can answer your questions and provide you with a consulting resource.

Digital accessibility evaluation (free)

Evaluate the accessibility of your website, application, multimedia assets, digital documents, and software.

Digital accessibility procurement evaluation (Free)

Service Overview The Digital Accessibility Program provides accessibility evaluation of vendor products being considered for procurement by the university. The Digital Accessibility Program provides RFP and RFB as well as other procurement evaluation groups with …

Digital accessibility training request (Free)

The Digital Accessibility Program accessibility training resources are available to students, faculty, and staff at UW–Madison. The UW–Madison Digital Accessibility Program is always releasing new training opportunities and uses information collected from training requests to prioritize training availability.

Help Desk

The Help Desk provides free tech support and troubleshooting help with your computing needs by phone, email, chat or in-person at 1210 W. Dayton Street. Use the Dayton Street entrance and the Help Desk is located through the first doorway to the right.

Mobile application development

DoIT can develop mobile apps for your academic, business, or research needs. Contact us to discuss your mobile app project.

Project management

The application of knowledge, skills, tools, and techniques to meet the project objectives. Project management professionals are available for projects on campus and within the UW System.

 

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Research

Services supporting the institution’s research activities, including specialized storage and computation, high-performance computing (HPC), visualization, and lab-management systems.

ASG-Cypress

Save money, time, printing, and mailing costs by using ASG-Cypress to help create easily shareable online reports.

Center for High Throughput Computing

CHTC supports a variety of scalable computing capabilities, including high-throughput computing (HTC), tightly-coupled computations (e.g. "MPI"), high-memory, and GPUs.

Electronic lab notebooks

Electronic Lab Notebooks can be used to record and document the research process and to manage digital research data.

Globus

Globus is a web-based platform for research that supports secure data sharing, big data transfers, data lifecycle automation and secure sharing with collaborators at other institutions.

Research storage (ResearchDrive)

ResearchDrive provides secure, shareable, research storage space on the UW-Madison campus network for a variety of research purposes.

Teaching & research application development

The Teaching & Research Application Development service creates applications to meet teaching, learning, and research needs.

 

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Security

Infrastructure and services that provide security, data integrity, and compliance for institutional activities. Includes security services such as virus protection, encryption, privacy impact assessments, information risk management, emergency preparedness, data security, identity management solutions, access controls (i.e., passwords,
accounts, and authentication), audit and monitoring systems and services, and data access and stewardship.

Antivirus software for personally owned devices

Protect your computer by downloading free antivirus software.

Campus Active Directory services

Enabling participating departments to take advantage of centralized NetID-based authentication, while allowing for delegated administration of local resources.

Cisco Secure Endpoint

Cisco Secure Endpoint (formally Cisco AMP) is a powerful, centrally managed antivirus protection and monitoring tool.

Data discovery (Spirion)

A free tool to implement the risk reduction for departments including scanning files, emails and attachments, databases, and websites to locate restricted data, and helping secure it.

Duo multi-factor authentication (MFA)

The Duo Multi-Factor Authentication (MFA) service provides secure access to all UW-Madison applications. Paired with the NetID login service, Duo MFA adds an extra layer of identity protection onto the NetID login.

Email authenticity (DMARC)

Achieving email authenticity is part of an ongoing effort to protect users from phishing and improve the reputation of email sent from UW–‍Madison.

Endpoint management

Endpoint Management allows campus units to secure their endpoints with centralized HCL BigFix and VMware Workspace ONE infrastructure.

Event management and monitoring – IT

Event Management and Monitoring service is responsible for the elevation of select monitored IT detected events into the Service Management system, WiscIT, from any event detector source.

Identity and Access Management Work Request

The Identity and Access Management (IAM) Project Intake Request enables partners from throughout UW-Madison and UW-System to request the time, expertise, and existing services of the IAM Team for an upcoming project.

NetID login service

Providing a simple and secure way to protect web resources by providing a means for users to authenticate online.

Password manager – CyberArk

The CyberArk service provides Privilege Access Management (PAM) functionality and controls for users, accounts, processes, and systems at UW–Madison.

Password manager – LastPass Enterprise

Eliminate the need to remember multiple passwords.

Roles & access management (Manifest)

Manifest is an easy-to-use tool for managing access to resources for groups of people.

SecureBox

SecureBox service provides a free-online file storage and collaboration service to store ePHI.  It is available for UW–Madison staff to share ePHI data with collaborators (internal and external to UW–Madison) when a departmental solution is not available and the amount of data to be stored is less than 50GB.

Vulnerability scanning

The Office of Cybersecurity's set of tools to perform security scans to reduce IT security risks and supplement existing security practices. Tools include self service options such as the Web Application Scanner.

WiscVPN (virtual private network)

Easy to use, free software to secure your online session with a encrypted connection.

 

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Teaching & learning

Instructional technology, tools, and resources directly supporting teaching and learning. Includes learning management systems, in-class and online course development, learning analytics, course evaluation, lecture capture, webinars, and other academic tools for faculty and students.

AEFIS – assessment, evaluation, feedback, & intervention system

A cloud-based assessment management system that facilitates the collection and application of learning assessment data.

ASG-Cypress

Save money, time, printing, and mailing costs by using ASG-Cypress to help create easily shareable online reports.

Ask a trainer – project support

Get one-on-one help and advice learning the software used in your student project or assignment.

Atomic assessments

A quizzing tool used to create and deliver assignments that require more advanced features than the Canvas Quizzes.

Canvas

A learning management system (LMS) that features intuitive instructional workflows, improved collaboration, and the ability to integrate with many external tools.

Engage

The eText reader provides integrated access to publisher eTexts via Canvas, as well as access to other publisher-provided tools and resources – typically at a fraction of the print cost.

Honorlock

Honorlock is an automated proctoring solution that helps instructors foster academic integrity when providing remote assessments to students.

Instructional media

Produce professional quality video, visuals, animations and audio for courses

Instructor engagement

Programming and customized support to foster the use of research-supported, technology-enhanced teaching approaches.

IT pre-college outreach

Providing training for high-tech IT-related careers, preparing high school students for competitive university admissions and study through hands-on training, mentoring, leadership development, community service, and internship opportunities.

Kaltura MediaSpace (video hosting)

An easy-to-use interface for uploading, hosting and delivering media rich content, including instructional videos.

Learn@UW

The suite of centrally supported teaching and learning tools, including tools for learning management, web conferencing and media hosting.

Learner engagement analytics dashboard (LEAD)

The Learner Engagement Analytics Dashboard (LEAD) is a course-level learning analytics dashboard that displays Canvas, Kaltura MediaSpace and Unizin Engage e-text data.

Learning Analytics Center of Excellence

The Learning Analytics Center of Excellence, or LACE, is a dynamic data team of professionals that provide expertise on how to leverage teaching and learning data to better support educational practices on campus.

MyUW-Madison academic application development

We integrate academic applications and data, as well as develop applications for academic audiences that leverage the unique capabilities of MyUW.

Online course design

Providing assistance in the entire lifecycle of course development—from the conceptualization through development, focusing on activities and assessments aligned with learning outcomes.

Online training (LinkedIn Learning)

LinkedIn Learning provieds a full library of self-study software tutorials available anytime, anywhere. Formerly Lynda.com.

Piazza

A student-driven question and answer service that instructors can use for their courses.

Pressbooks

Pressbooks is a content authoring and hosting platform that faculty, staff and students can use to create eTexts.

Teaching & research application development

The Teaching & Research Application Development service creates applications to meet teaching, learning, and research needs.

Top Hat

A cloud-based student response system (SRS) that allows instructors to ask questions, take polls, give quizzes and receive feedback from your students during class.

Training for faculty and staff

Faculty and staff have access to a variety of technology classes to stay current on software programs. Check out the following training opportunities available.

Training for students

A variety of technology classes and custom training designed to meet the needs of faculty, students, staff, departments, and the public.

Turnitin

Turnitin is a web-based assignment evaluation tool that can be used by both instructors and students at UW-Madison.

UDOIT

The Universal Design Online Content Inspection Tool, or UDOIT (pronounced, “You Do It”), is a course accessibility checker integrated in Canvas.

 

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