Our service categories are based on the Educause Higher Education IT Service Catalog model, adapted to reflect institutional priorities such as Digital Accessibility.
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Administrative and business
Enterprise and local services that support the administrative and business functions of an institution. Includes analytics, business intelligence, reporting, finance, human resources, student information systems, advancement, research administration, and conference and event management.
Communication and collaboration
IT services that facilitate institutional communication and collaboration needs. Includes e-mail, calendaring, telephony/VoIP, video/web conferencing, unified communications, web content management system, web application development and hosting, and media development.
Digital accessibility
IT services that support the production of accessible digital content.
Endpoint computing
Services that enable community members to do their day-to-day work, including providing access to enterprise services. Includes network access, user file storage, end-point computing backup solutions, desktop virtualization, computer labs, and printing.
Infrastructure
Enterprise-level hardware, software, systems, and network infrastructure that provide underlying support for institutional activities. Includes data centers, network backbone, wireless, central storage and system backup solutions, server virtualization, and systems management and operations.
IT professional services
Services that are consultative in nature, in contrast to the other categories, which tend to be technology based;
these may be a combination of customer-facing and non-customer-facing services. Includes IT training,
consulting/advisory services, business continuity/disaster recovery, enterprise architecture, portfolio/project
management, and ITSM.
Research
Services supporting the institution’s research activities, including specialized storage and computation, high-
performance computing (HPC), visualization, and lab-management systems.
Security
Infrastructure and services that provide security, data integrity, and compliance for institutional activities. Includes security services such as virus protection, encryption, privacy impact assessments, information risk management, emergency preparedness, data security, identity management solutions, access controls (i.e., passwords, accounts, and authentication), audit and monitoring systems and services, and data access and stewardship.
Teaching and learning
Instructional technology, tools, and resources directly supporting teaching and learning. Includes learning management systems, in-class and online course development, learning analytics, course evaluation, lecture capture, webinars, and other academic tools for faculty and students.