New help option for department IT administrators/primary tech partners
The DoIT Help Desk is pleased to offer a support option just for department IT administrators: Option 7. This option is specifically for Primary Tech Partners managing their department’s IT, who require dedicated support.
How to use Option 7
Call the DoIT Help Desk at 608-264-HELP (4357) and pick option 7 for:
- A request or incident you’re submitting on behalf of your department.
- A mission-critical incident.
- To check on the status of a request you’d submitted previously.
During normal business hours (M-F, 7am-6pm), your call will be handled by one of our full-time professional staff members on our Level Two Help Desk. They can:
- Check the status of an existing case.
- Ensure your case is escalated to the appropriate DoIT Technology team.
- Facilitate communications from you to that technologist team.
Outside normal business hours, your call will be handled by one of our courteous and thorough student staff members on our Level One Help Desk. They can help you log and track status of cases. They may ask you for additional information, like basic troubleshooting and handling details.