With the start of the semester upon us, it’s a busy time of year. Many of us rely on technology for our day-to-day work and it can be stressful if we run into tech trouble. That’s when you call the Help Desk.
The Help Desk provides support to faculty, staff and students on general computing issues and various UW applications. You can connect with them via phone, email or live chat. Visit the Help Desk website for more information about services and ways to get support.
Support for contract partners
If you’re a contract partner, (formerly known as a VIP) you can seek support from the Level 2 Help Desk. The new online portal serves as a hub to submit a variety of requests. Support channels available to departments supported by the Division of Information Technology (DoIT) can be found in the support options KB article. These updated channels include a new phone number (608-265-6900), which connects you directly with Help Desk Level 2 support.
Additional resources
- Help Desk KnowledgeBase (KB): Use the keyword-based search function to find more information including technical documents, instructions, policies and procedures.
- Outages page: Check the outages webpage to see the latest information about service outages and planned maintenance.