UW–⁠Madison Information Technology
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AIMS Transition Project

In spring 2021, Administrative Information Management Services (AIMS) joined the Division of Information Technology (DoIT) as a unit reporting to deputy CIO Dave Pagenkopf. As we approach one year as a combined organization, it is time to meld our organizations to take advantage of the expertise and experience that each group brings to the table. We envision a unified organization, blending the best of both organizations. At the same time, we will continue to provide an effortless customer experience for our university partners who currently work with both AIMS and DoIT.

Transition planning began in earnest in late February 2022. Team members from both AIMS and DoIT are meeting regularly to map out the strategy for bringing our units together. The transition is led by our core project team, David Pagenkopf, Jesse Henderson and Jenny Kvistad. They are working closely with AIMS and DoIT leadership to ensure we are doing the right thing, at the right time, and with as little disruption as possible for individuals and units supported by both AIMS and DoIT.

On this page

AIMS Transition Project updates

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  • Illustration of people working on devices, making updates, and coding.

    AIMS Transition Project roadmap

    Team members from both Administrative Information Management Services (AIMS) and the Division of Information Technology (DoIT) are meeting regularly to map out the strategy for bringing our units together.

    January 1, 2023
  • Digital handshake

    AIMS & DoIT to join together

    To create a best-in-class IT enterprise at UW–‍Madison, AIMS and DoIT will join together as a single division, effective May 24.

    May 18, 2021

Project timeline

High-level milestones

Planning that will determine additional dates, including the project completion date, is underway now.

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  • Establish project website and communications plan.

  • Complete unified organization chart.

  • Establish initial project priorities.

  • Establish change management plans.

  • Begin providing transition and education activities for impacted employees.

  • AIMS staff transition into their new DoIT groups on or before this date.

  • Complete work breakdown structure for prioritized project goals.

  • Begin technical integration activities.

  • Unify points of contact under the DoIT umbrella: phone, email, chat, online portal.

  • Implement node-rate-based monthly billing system for all contract customers.

  1. 02/25/2022: Project start
  2. 04/01/2022: Establish project website and communications plan.
  3. 05/31/2022:  Complete unified organization chart.
  4. 06/30/2022: Establish initial project priorities.
  5. 08/01/2022: Begin providing transition and education activities for impacted employees. Establish change management plans.
  6. 09/01/2022: AIMS staff transition into their new DoIT groups on or before this date.
  7. 09/30/2022: Complete work breakdown structure for prioritized project goals.
  8. 10/01/2022: Begin technical integration activities.

FAQs

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How will this change affect DoIT and AIMS staff?

AIMS and DoIT unified teams will ultimately work side-by-side to support partners currently using AIMS and DoIT services.

Where will AIMS customers go for support?

AIMS customers should continue to use their current established support channels until they hear differently. Both AIMS and DoIT partners will eventually use the same methods to contact our unified team for support.

When will these changes take place?

On or before September 1, 2022, AIMS staff will transition organizationally into their new DoIT groups. Integrating our systems and support processes will take more time. As changes occur in that space we will communicate with our partners.

Project team

Team purpose

  • Provide support and guidance for the project.
  • Manage the financial and human resources requirements for the project.
  • Remove barriers as needed.

David Pagenkopf, Deputy Chief Information Officer, UW–⁠Madison, Core Project Team

Jesse Henderson, Portfolio Manager, User Services, Core Project Team

Jenny Kvistad, Chief Advisor for Deputy Chief Information Officer (CIO), Core Project Team

Holly Weber, Associate Director, DoIT Human Resources

Sarah Hart McGuinnis, Chief Financial Officer & Director, Financial Services

Tadd Smejkal, Director, Systems Engineering & Operations

Team purpose

  • Plan the general activities of the project team, subject matter experts, and sub-teams involved in the project.
  • Responsible for project deliverables.

Jesse Henderson, Portfolio Manager, User Services, Core Project Team 

Jenny Kvistad, Chief Advisor for Deputy Chief Information Officer (CIO), Core Project Team

Kevin Cherek, Associate Director, Specialized Infrastructure Management Services

Patrick Johnson, Associate Director, DoIT Help Desk

Tadd Smejkal, Director, Systems Engineering & Operations

Thad Molling, Associate Director, Departmental Support

Lauren Bruce, Communications Manager, DoIT Communications

Team purpose

  • Provide upward communication to project leadership.
  • Keep the pulse of the organization.
  • Understand the impact of the transition on people involved in the transition.

Chris Mayeshiba, Help Desk Level II, User Services

Derek Tessman, Customer Engagement and Learning Services, Administrative Information Management Services

Eric Schowalter, Help Desk, Administrative Information Management Services

Joe Waldbillig, General Desktop Support, User Services

Jon Dickenson, Secure Endpoint & Application Management, User Services

Ramsay Bohm, IT Service Management Team, Systems Engineering & Operations

Ryan Perkins, Customer Support, Administrative Information Management Services

Scott Hubing, Operations, Administrative Information Management Services

Scott Winger, Customer Engagement and Learning Services, Administrative Information Management Services

Taylor Escamilla, Customer Support, Administrative Information Management Services

Tyler Jarman, Help Desk, Administrative Information Management Services, Administrative Information Management Services

Wanjiru Pontes, Help Desk Customer Relations, User Services

Feedback loop

If you have questions about the AIMS Transition project, please let us know. At this link is a form that sends your feedback to the transition team. We will review and respond to questions at our weekly transition team meeting.

Send us your questions