AIMS Transition Project updates
List of articles
AIMS Transition Project roadmap
Team members from both Administrative Information Management Services (AIMS) and the Division of Information Technology (DoIT) are meeting regularly to map out the strategy for bringing our units together.
October 31, 2024Windows 11 coming to DoIT contract partners
Over the next 2 years, the Division of Information Technology (DoIT) will upgrade contract partner computers to Windows 11. Learn more about the timeline and what to expect.
September 18, 2023Introducing new portal for DoIT-supported departments needing tech help
Is your department supported by the Division of Information Technology? Check out DoIT's newest support channels—including a user‑friendly online portal, your hub to submit a variety of support requests.
July 24, 2023Billing changes due to the AIMS & DoIT unification
Beginning Jul 1, all DoIT contract partners utilizing Departmental Tech Support will be moving to a monthly node rate.
May 5, 2023Recording from AIMS/DoIT unification forum now available
For contract partners: Watch the recording and check out resources from the Apr 12 forum.
April 18, 2023New contact information for Departmental Tech Support contract partners
Does your department contract with either AIMS or DoIT for IT support? Learn how to get in touch with the newly unified Departmental Tech Support team.
April 17, 2023AIMS Transition update: New unification support model beginning Apr 19
With the goal of maintaining or improving the customer support experience, we identified the best features and benefits of each organization to bring to the new, unified organization beginning April 19.
April 3, 2023Partners invited to attend the Unification Project Forum on Apr 12
In spring 2021, Administrative Information Management Services (AIMS) joined the Division of Information Technology (DoIT). Our two organizations have been working on unifying operations through an effort called the AIMS Transition Project. We are excited …
March 17, 2023AIMS & DoIT to join together
To create a best-in-class IT enterprise at UW–Madison, AIMS and DoIT will join together as a single division, effective May 24.
May 18, 2021
Project timeline
High-level milestones
Project teams are focused on our next critical deadline, unifying points of contact.
- 02/25/2022: Project start
- 04/01/2022: Establish project website and communications plan.
- 05/31/2022: Complete unified organization chart.
- 06/30/2022: Establish initial project priorities.
- 08/01/2022: Begin providing transition and education activities for impacted employees. Establish change management plans.
- 09/01/2022: AIMS staff transition into their new DoIT groups on or before this date.
- 09/30/2022: Complete work breakdown structure for prioritized project goals.
- 10/01/2022: Begin technical integration activities.
- 04/03/2023: Unify points of contact under the DoIT umbrella: phone, email, chat, online portal.
- 07/01/2023: Implementation of a node rate based monthly billing system for all contract partners.
FAQs
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I have questions about nodes and node rates. Where can I find out more?
We’ve compiled frequently asked questions and answers in the DoIT Departmental Tech Support-Node Rate FAQ KB page to provide you with more information about nodes, node rates, billing, calculations and more.
What is a contract partner?
“Contract partner” is a term DoIT uses to refer to campus departments that contract with DoIT for their IT support. These are departments that have either been historically supported by AIMS or historically supported by DoIT.
Where should contract partners go for support?
There are several specialized support options available to contract partners to contact DoIT Departmental Tech Support. Check out the Contract Partner Support Options KB article for more information.
Are there other changes coming for contract partners related to this project?
Yes. Contract partners who access their computers and other applications through an active directory other than the campus active directory (such as the AIMS or Housing active directories) will need to transition to the campus active directory. Preparation and planning for that transition is underway and DoIT will collaborate with contract partners to schedule those transitions in the future.
Feedback loop
If you have questions about the AIMS Transition project, please let us know. At this link is a form that sends your feedback to the transition team. We will review and respond to questions at our weekly transition team meeting.