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Introducing new portal for DoIT-supported departments needing tech help

On April 19, 2023, Administrative Information Management Services (AIMS) and the Division of Information Technology (DoIT) reached a major project milestone, unifying points of contact for all contract partners under the DoIT umbrella. Any staff in a department formerly supported by AIMS or historically supported by DoIT have access to a few new support channels.

We’d especially like you to know about our new online portal! We recommend you bookmark the portal site for future access.

The portal serves as a hub to submit a variety of support requests. To begin, select the tile that fits your needs. Your request will be routed directly to the team who is best suited to help. A picture of the portal is included below.

A screenshot of the contract partner support portal dashboard shows various tiles, each representing a different tool for support.

Additional methods of support

Support channels available to DoIT-supported departments are listed below and can be found in the support options KB article. These updated support channels include a new phone number which bypasses the phone tree and connects you directly with Help Desk Level 2 support.

DoIT Departmental Tech Support

  • Service Hours: 7am to 11pm, 7 days a week
  • Online portal:
  • Phone: 608-265-6900
  • Email:
  • Chat: Regarding: Contract Partner support
  • After hours: Support available for urgent requests
  • Submit requests via the online portal or email for next business day needs.
  • Contact us via phone for all urgent matters outside of service hours.

Seeking your feedback

Have you used the portal? We’d love to hear your feedback.

Share your feedback about the new portal

You can also click the link at the bottom of the portal to share feedback on your experience. The portal is a work in progress and it will adapt and change over time to address our partners’ needs. We are currently collaborating with the Center for User Experience to identify potential accessibility enhancements.

Help us spread the word

Help us spread the word by sharing this information with your colleagues. Print and post this single-page PDF  in your offices, or forward it to your colleagues. We also have business cards you can share with your department. Please reach out to Thad Molling, associate director of Departmental Support, if you would like business cards delivered to an on-campus location.

Stay informed

To stay up to date on the transition, please see the AIMS Transition project site. There, you will find a regularly updated roadmap with current, completed and future project activities as well as a number of past project updates for your review.