University of Wisconsin–Madison

Core Services

As the name of this focus area implies, the four departments listed below form the backbone of all university technology operations.

Head of Core Services

David Pagenkopf

Deputy Chief Information Officer, UW–⁠Madison

David Pagenkopf is a senior leader with 22+ years of experience leading information technology teams. In addition to his experience in all aspects of information technology, he has extensive experience in capital budget planning, developing and managing to operating budgets, financial business case development, contract development and management, vendor management, licensing, strategic planning, business development and new product development. Continue Reading Core Services

Application Infrastructure Services

Application Infrastructure Services (AIS) delivers development, implementation and support for email, calendar, chat, portal, enterprise content management, document storage and collaboration, web content management and more.

Joe Tarter

Interim Director, Application Infrastructure Services

Joe Tarter has served UW–⁠Madison IT for over 17 years. In 2014, he became manager of Integrated Applications, reshaping this group into a high-performing team. In early 2019, Joe was tasked with serving as Interim Director of Application Infrastructure Services. Joe has a BS degree in Atmospheric Sciences and Meteorology from Texas A&M University. He has completed both the MOR Associates IT Leadership Program and EDUCAUSE Institute Management Program. Continue Reading Core Services

Network Services

Network Services provides campus and UW System internet and research network connectivity, the campus wireless network, remote access systems, cable TV services, telephone and messaging services and all physical network infrastructure.

Jeanne Skul

Director, Network Services

Jeanne has nearly 3 decades of experience in higher-education IT leadership. Before coming to UW–Madison, she served as VP for Information Technology at Loras College and Vice Chancellor for Information Technology & Services at University of South Carolina Upstate. She leads Network Services in developing, planning and implementing goals, projects and initiatives in networking and telecommunications. Continue Reading Core Services

Systems Engineering & Operations

SEO is the infrastructure and operations unit for DoIT. SEO provides physical and virtual hosting, storage, backup, and database infrastructure for campus needs as well and research computing resources. Additionally, our Digital Publishing and Printing Service (DPPS) provides full-service digital media and a wide range of printing services for campus. 

Tadd Smejkal

Interim Director, Systems Engineering & Operations

Tadd has more than 20 years of professional IT experience and has held a number of senior leadership roles in software delivery, IT operations, customer support, and cloud adoption. Before coming to UW-Madison, Tadd led the Cloud Operations and Software Product Development divisions of WTS Paradigm and served as senior manager at TDS Telecom in several roles, including software development and Oracle applications. Tadd’s leadership experience spans many critical areas of information technology. Continue Reading Core Services

User Services

User Services provides help desk user support, computer repair, open computer-lab support, technology-use consulting, departmental support and educationally discounted product purchasing.

Tamara Walker

Interim Director, User Services

Tamara Walker has over 20 years of IT experience with most of her career spent in IT leadership roles. During her career with UW–⁠Madison, she has worked for three campus divisions representing very different aspects of the university IT ecosystem. She joined User Services as the Interim Director in November 2018. Tamara has an MS in Chemistry from UW–⁠Madison and a BS in Chemistry from Georgia Tech. She's earning an MBA at Edgewood College. Continue Reading Core Services