University of Wisconsin–Madison

Category: ITSM Tool Replacement Project

DoIT’s IT service management (ITSM) tool is a crucial part of IT service delivery and enables functions of the DoIT operational framework. Cherwell, the software that runs our ITSM tool known as WiscIT, will reach end-of-life on December 17, 2026. We will need to replace Cherwell to maintain DoIT essential IT service management functions.

ITSM Tool Replacement Project update: Sprints 30 & 31

Catch up on progress as we transition to Ivanti’s Neurons. Join our next Subteam meeting for an update on the Ivanti test environment and go live. July 8, 1pm via Teams.

ITSM Tool Replacement Project update: Sprints 28 & 29

Catch up on progress as we transition to Ivanti’s Neurons cloud platform. Join our next Subteam meeting for an overview of features in the new test environment: June 10, 1pm via Teams.

ITSM Tool Replacement project update: Sprints 26 & 27

Catch up on progress as we prepare to transition to Ivanti’s Neurons cloud platform as our IT service management tool. Join our next subteam meeting: May 13, 1pm via Teams.

ITSM Tool Replacement Project update: Sprints 24 & 25

Catch up on progress as we prepare to transition to Ivanti’s Neurons cloud platform as our IT service management tool. Learn about the project timeline update and join our next Subteam meeting: April 8, 1pm via Teams.

ITSM Tool Replacement Project: classifications, teams & stakeholders spreadsheet

The ITSM team is ready to configure service teams, classifications and stakeholders over to Ivanti Neurons. If you are a team lead, please review and submit your team’s information to the Google sheet in this article.

ITSM Tool Replacement Project update: Sprints 22 & 23

Catch up on progress as we prepare to transition to Ivanti’s Neurons cloud platform as our IT service management tool. Learn about the project timeline update and see a demo of change requests: Mar 11, 1pm via Teams.

ITSM Tool Replacement Project update: Sprint 21

Get the latest on the IT Service Management Tool Replacement Project. The team has successfully delivered key improvements across several functional areas.

ITSM Tool Replacement Project update: Sprint 19

Catch up on progress as we prepare to transition to Ivanti’s Neurons cloud platform as our IT service management tool. We won’t meet in January, so join our next subteam meeting: Feb 11, 1pm via Teams.

Cherwell development paused beginning Dec 19

All future WiscIT team efforts will shift to the IT service management tool replacement project.

ITSM Tool Replacement Project update: Sprint 18 & Cherwell upgrade

Catch up on progress as we prepare to transition to Ivanti’s Neurons cloud platform as our IT service management tool. Learn about email setup in Ivanti Neurons: Dec 10, 1pm via Teams.