Administrative Systems & Strong Foundations
Establish a modern program for information systems to work together across technical and business domains, to employ common principles, and to expose standardized interfaces to enable delivery of IT services across the enterprise, lower integration cost, increase agility and choice in IT service providers, and more effectively provide access to services and cybersecurity compliance.
Designed to ensure the wired, wireless, and cloud-enterprise network on UW-Madison’s campus is responsive to our instructional, research, business and operational needs now and in the future.
OneBadger CRM (Salesforce)
The One Badger CRM initiative will create a way for learners, staff, faculty and external community partners to interact with each other using accurate, reliable and timely information. This shared constituent relationship management (CRM) platform will enable us to personalize and streamline our communications with all constituents and provide a 360 degree circle of support for learners.
Box, one of UW–Madison’s enterprise cloud-storage vendors, recently notified us that they are changing their pricing structure. This change will result in a significant cost increase for UW–Madison beginning January 2021. In response, we are assembling a task force charged with evaluating UW–Madison’s storage footprint in Box and developing strategies to address the licensing changes.
Information Security & Risk Management
An endpoint is a computing device that communicates back and forth with a network, including but not limited to desktops, laptops, servers, and smart phones. Endpoint protection is critical to reduce threats to university networks. UW–Madison is evaluating leading industry and forward-thinking technology solutions that address disparities in endpoint management and security across our organizations, which will help us meet the UW System requirements and our own endpoint management and security needs.
Creation of a layered service model to meet campus needs and UW System requirements for endpoint management, security, inventory, and mobile device management.
Replace current technology that relies on aging software through identifying the requirements for university email list services and evaluating replacement services.
Learner Success & Digital Ecosystems
Collaboration Tools Portfolio
Develop a comprehensive collaboration-tools portfolio for campus to enhance communications across divisions, colleges and departments.
Design and implement the clinical placement Salesforce CRM capability using the School of Education’s clinical placement experience use case as an early adopter.
CAOS + Salesforce Integration
Enhance the integration between the Curricular and Academic Operational Store (CAOS), the Student Information System (SIS), and Salesforce to support academic coaches with more information about students in online undergrad programs.
Regulatory & Compliance
HIPAA Security Program
HIPAA Risk Analysis for the 105+ units/groups/departments that use electronic protected health information (ePHI) for the purposes of research, clinical operations, and teaching and learning; analyzing research requests (Joint Security and Privacy Request / JSPR) for projects that acquire or create using human subject data such as ePHI; review and processing of ePHI Box Folder Requests for collaborative research efforts; creating, modifying, and maintaining HIPAA Security policies, procedures, guidebooks, and template; leading and consulting on securing engineering solutions to support the HIPAA Security Program.
Research Data Storage
Expand and update UW–Madison’s research cyberinfrastructure resources, in collaboration with the Research Technology Advisory Group (RTAG), the Libraries and other groups on campus.
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