Last updated October 25, 2022
Your internet connection
A reliable, high-speed internet connection is important to be able to participate fully in online learning. Not sure how fast your connection is? Use this speed test and compare the result to our recommendations below.
There are 3 important numbers to consider when evaluating your internet connection.
- Download speed: the rate at which data is transferred from the internet to your device – higher numbers are better, but we recommend at least 15 megabits per second (Mbps)
- Upload speed: the rate at which data is transferred from your device to the internet – higher numbers are better, but we recommend at least 5 Mbps
- Ping: the delay in transferring data imposed by network conditions – lower numbers are better, but we recommend that your connection have no more than 75 milliseconds
Learn more: How to manage slower internet & low bandwidth
Troubleshooting | How to access | Where to connect | Get help
Canvas is UW–Madison’s learning management system (LMS) used to view course materials, submit assignments and quizzes, and view grades for many courses. Many other learning technologies that you may use as part of a course are integrated. You can log in to canvas.wisc.edu with your NetID credentials.
UW–Madison provides no-charge software through our Campus software library including titles listed in this guide, such as the Microsoft Office Suite, Cisco Webex, as well as Mathematica, Adobe Creative Cloud, and many more.
Office 365 is a suite of tools provided by Microsoft. In addition to email and calendar features, Office 365 provides multiple online applications such as OneDrive, the Office Suite and additional productivity tools. Tools include web-based and mobile apps as well as desktop applications.
You can access library books, journals, and articles while off-campus. Once you select what you need from this site, the site will prompt you to log in to the Remote Access/EZProxy service to access those resources you chose.
Video conferencing – integrated into Canvas
Integrated in Canvas, Zoom is an easy-to-use web conferencing tool that enables you to participate in virtual classrooms and meeting spaces.
Zoom (Canvas integration) overview | Get started Zoom | UW–Madison Zoom 101 guide | Get help
Other video conferencing options
MS Teams is a chat-based workspace that brings classmates, conversations, files and tools into one place, allowing you to collaborate in real time and communicate both one-on-one and in groups.
Use Cisco Webex for video conferencing, online meetings, screen sharing and webinars.
Google Hangouts Chat
From direct messages to group conversations, Google Hangouts Chat helps you collaborate with others using dedicated virtual rooms to house projects over time and threaded conversations.
Use Zoom for video conferencing, online meetings, screen sharing, and whiteboarding.
Get the help you need when and how you need it
Need disability-related accommodations?
The McBurney Disability Resource Center invites you to contact us with any questions you may have.
Need help with a technology issue?
The DoIT Help Desk stands at the ready 7 days a week via phone, email, chat.