Looking for a rewarding new student gig? If you’re inquisitive and like learning new things, join our Help Desk team as a support specialist!
No prior technical experience is necessary—we’ll teach you everything you need to know. This is an entry-level student position with the Division of Information Technology (DoIT), providing support to UW–Madison students, faculty and staff.
Our Help Desk student employees span all majors, with a common passion for awesome customer service and learning new skills.
Duties
- Provide exemplary customer service to users on and off campus via phone, chat and email
- Assist customers with software and tools including (but not limited to):
- NetID and Duo accounts
- Learning software
- Collaboration software and more!
- Collaborate with DoIT staff to resolve customer inquiries and ensure case resolution
- Must be able to work 10 hours/week minimum with at least 8 of those hours worked within the timeframe of 7am to 5pm, Monday through Thursday; must be willing to work summer and/or fall 2026.
Job perks
- Great pay starting at $15.00/hour with raise opportunities available within 1 month. The average Help Desk student staff wage is $16.25/hour.
- Flexible scheduling: The DoIT Help Desk is open 7am to 11pm during the academic year, so we regularly schedule around class schedules and accommodate any conflicts students may have.
- Learn customer service, technical skills and teamwork to impress post-graduation employers.
- The opportunity to grow professionally by participating in future candidate interviews, training for advanced roles and specializing in 1 of several student leadership positions.
- Be part of an amazing community of coworkers and make new friends!
Application deadline: Sep 24
Don’t delay! Applications close Wednesday, September 24, 11:55pm CST. Interviews will be held in person Monday, September 29 and Wednesday, October 1, 6pm to 8pm. New hire training is October 18 and 19.