Looking for a rewarding new student gig? If you’re inquisitive and like learning new things, join our Help Desk team as a support specialist!
No prior technical experience is necessary—we’ll teach you everything you need to know. This is an entry-level student position with the Division of Information Technology (DoIT), providing support to UW–Madison students, faculty and staff.
Our Help Desk student employees span all majors, with a common passion for awesome customer service and learning new skills.
Duties
- Provide exemplary customer service to users on and off campus via phone, chat and email
- Assist customers with software and tools including (but not limited to):
- NetID and Duo accounts
- Learning software
- Collaboration software and more!
- Collaborate with DoIT staff to resolve customer inquiries and ensure case resolution
- Must be able to work 10 hours/week minimum with at least 8 of those hours worked within the timeframe of 7am to 5pm, Monday through Thursday; must be willing to work spring and summer 2023
Job perks
- Great pay starting at $14.00/hour with raise opportunities available within 1 month. The average Help Desk student staff wage is $15.50/hour.
- Flexible scheduling: The DoIT Help Desk is open 7am to 11pm during the academic year, so we regularly schedule around class schedules and accommodate any conflicts students may have.
- Learn customer service, technical skills and teamwork to impress post-graduation employers.
- The opportunity to engage in professional development by participating in future candidate interviews, delivering community presentations on behalf of DoIT and specializing in one of many student leadership positions.
- Be part of an amazing community of coworkers and make new friends!
Application deadline: Feb 16
Don’t delay! Applications close Thursday, February 16, 11:55pm CST. Interviews will be held in person Tuesday, February 21, 6 to 8pm. New hire training is March 25 and 26.