UW–Madison is an EDUCAUSE member. Create a free profile and start taking advantage of EDUCAUSE professional development offerings tailored to your interests. Create an EDUCAUSE profile to participate.
Strategic Design: Building Trust Through Student-Centered Change
Nov 13, noon CT: Register for the free webinar
Student journeys are complex—they are both deeply personal and involve countless interactions with faculty, staff, and systems. Students often have limited visibility on their path from enrollment to graduation, while staff struggle to provide seamless support as our institutions have become increasingly complex.
At the same time, higher education faces unprecedented challenges. Public trust is declining, budgets are constrained, and emerging technologies like AI are reshaping expectations. In this environment, institutions must demonstrate they are both effective AND genuinely student-centered However, traditional approaches often force leaders to choose between efficiency and care.
Join Phyllis Treige, Associate Vice Chancellor of Experience Strategy & Design at UC Santa Cruz, as she shares how strategic design provides a powerful framework for being both competent and caring while navigating institutional change. You’ll learn practical approaches to align stakeholders, build organizational resilience, and create sustainable improvements that rebuild trust through measurable student impact.
Learning outcomes:
- Build trust by centering student needs in leadership decisions, initiatives, and programs.
- Make strategic trade-offs confidently, using design methods that clarify problems, identify meaningful impacts, and guide tactics.
- Strengthen organizational alignment through collaborative design techniques that unite diverse stakeholders around sustainable change.
- Navigate complex pressures including budget constraints, policy shifts, and technology disruption (including AI) while maintaining student-centered focus.
More webinars, quick talks & demo days
These 1-time events are almost always FREE for members (UW–Madison is an EDUCAUSE member) and typically 60 minutes long. Create an EDUCAUSE profile to take advantage of these opportunities:
- Oct 20: Solutions for a Zero-Trust Architecture (demo day)
- Oct 21: 2025 EDUCAUSE Annual Conference—Know Before You Go (webinar)
- Oct 22: Going Beyond Title II Compliance: Building a Culture of Accessibility in Higher Education (webinar)
- Oct 22: EDUCAUSE Mentoring—Career Guidance, Networking, and Navigating Higher Ed (webinar)
- Nov 3: Transforming Student Experience with AI at Prairie View A&M University (webinar)
- Nov 6: Unfunded but Unstoppable—Driving Digital Transformation on a Shoestring (quick talk)
- Nov 12: Securing Your Campus Against AI Digital Deception (webinar)
- Nov 12: AI in the California State University System—Influencing the Future of Higher Education (webinar)
Browse and register for all webinars
Browse and register for all demo days
Conferences & summits
In addition to free webinars and demo days, EDUCAUSE also offers in-person and virtual conferences requiring a registration fee:
The EDUCAUSE Annual Conference connects the best thinkers in higher education technology. Professionals and technology providers from around the world gather to network, share ideas, grow professionally and discover solutions to today’s challenges. It’s the largest gathering of your peers… people you can relate to, learn from and stay connected to throughout the year.
- In-person conference: Oct 27 to 30, Nashville, Tennessee (register for the in-person conference)
- Online conference: Nov 12 and 13 (register for the online conference)
Showcase Series
Want an all-in-one guide to a topic? The EDUCAUSE Showcase Series spotlights the most urgent issues in higher education. Each Showcase topic has the tools and resources you need in one place.