Cherwell, the software that runs our IT service management (ITSM) tool known as WiscIT, will reach end-of-life on December 17, 2026, and will be replaced with the cloud instance of the Ivanti Neurons ITSM product.
Join us for monthly project updates
The DoIT Service Management Subteam is an informal group that meets monthly to discuss tools and processes related to the DoIT Operational Framework and new developments in our ITSM tool.
Next subteam meeting: Oct 8, 1pm via Teams
Meeting agenda:
- Project team: Give an update on project progress
- Project team: Demo work happening in the tool’s problem/outage space
- Hannah Pringle, Associate Director of the DoIT Help Desk: Talk about approach to reviewing the incident categories and sub-categories.
Add the Wednesday meeting series to your calendar
More about the subteam
- The group meets on the 2nd Wednesday and 4th Monday of the month
- Presenters share project updates and tool demonstrations at Wednesday meetings
- Monthly demonstrations of Neurons started in September
Progress from the past month
In sprints 13 & 14, the team worked on the following topics:
- Incident management: Linking an incident to an email
- Configuration management: Configuration item (CI) linking and display of CI relationships
Beginning test importing work of CI data into the Configuration Management Database (CMDB) - Problem management: Creating an outage and sending it to the outages page
- Change management: Creating an outage from a change request
- Service request: Experimenting with low, medium, and high complexity service request examples in partnership with Network Services
What’s next
Our next spring—sprint 15—will be a breather sprint. We’ll look at our broader project timeline and break down milestones into smaller tasks. This information will help us update our timeline and clarify upcoming work and stakeholder engagement.