Last updated on August 19, 2024
The Help Desk provides free tech support and troubleshooting help with your computing needs by phone, email, chat or in-person at 1210 W. Dayton Street. Use the Dayton Street entrance and the Help Desk is located through the first doorway to the right.
Locations
- Computer Sciences 1210 W. Dayton Street
Benefits
- Get full Help Desk assistance with services and software offered through DoIT and best effort support for nearly any IT related issue.
- Get immediate help to reset your NetID password
- Get immediate help with Duo recovery and re-activations
- Get free computer virus evaluation, detection and removal
- Phone, email and chat support available seven days a week
- Onsite support available 7:45am to 5pm Mon-Fri
- Online self-help at the Help Desk KnowledgeBase is available 24/7
Requirements
- To use the DoIT Help Desk, you must have a valid UW–Madison NetID
Getting started
General help desk support
Contact us via phone, email, and chat seven days a week:
- Phone: 608-264-4357
- Email: help@doit.wisc.edu
- Chat: Help Desk – chat with an agent!
Or, get in-person help at Computer Sciences, 1210 W. Dayton Street.
Contract partner help (your work device is managed by DoIT)
Contact us via phone, email, and chat Monday through Friday 7am to 6pm:
- Phone: 608-265-6900
- Email: support@doit.wisc.edu
- Chat: Help Desk – chat with an agent!
- After-hours support available via the phone line
Optional services
The DoIT Help Desk provides free technology support to UW–Madison students, faculty and staff on all DoIT-provided services and most computer hardware/application issues. We’re also happy to collaborate with other UW–Madison departments and UW System institutions on a variety of optional services:
Level One Support
- Knowledgeable, basic technology customer service available seven days a week.
- One user license to access our IT Service Management solution (WiscIT) to manage cases forwarded to your group.
- Pricing is conveniently billed to your group per case. E-mail help@doit.wisc.edu for more information.
Level Two Support
- Advanced desktop support available Monday through Friday from 7 a.m. to 6 p.m.
- Access to our Level One Support team seven days per week, from 7 a.m. to 11 p.m.
- One user license to access our IT Service Management solution (WiscIT) to manage cases forwarded to your group.
- Pricing is conveniently billed to your group per case. E-mail help@doit.wisc.edu for more information.
Available to
- Faculty
- Researchers
- Staff
- Students