Last updated on August 31, 2022
The Help Desk provides free tech support and troubleshooting help with your computing needs by phone, email, chat or in-person at 1210 W. Dayton Street. Use the Dayton Street entrance and the Help Desk is located through the first doorway to the right.
Locations
- Computer Sciences Building 1210 W. Dayton Street
Benefits
- Get full Help Desk assistance with computing issues ranging from email to software to hardware issues
- Get immediate help to reset your password
- Find answers to common computing questions easily online
- Get free computer virus evaluation, detection and removal
- Get hardware troubleshooting and repair
- Phone, email and chat support available seven days a week
- Online self-help at the Help Desk KnowledgeBase is available 24/7
- Free diagnosis for computer problems, with recommendations for repair if needed
- Full installation, repair and data recovery services
- Authorized Apple and Dell warranty provider
Requirements
- To use the DoIT Help Desk, you must have a valid UW-Madison NetID
Getting started
Get help via phone, email and chat seven days a week:
- Phone: 608.264.4357
- Email: help@doit.wisc.edu
- Chat: Help Desk – chat with an agent!
Or, get in-person help at Computer Sciences, 1210 W. Dayton Street.
Optional services
The DoIT Help Desk provides free technology support to UW-Madison students, faculty and staff on all DoIT-provided services and most computer hardware/application issues. We’re also happy to collaborate with other UW-Madison departments and UW System institutions on a variety of optional services:
Level One Support
- Knowledgeable, basic technology customer service available seven days a week.
- One user license to access our IT Service Management solution (WiscIT) to manage cases forwarded to your group.
- Pricing is conveniently billed to your group per case. E-mail help@doit.wisc.edu for more information.
Level Two Support
- Advanced desktop support available Monday through Friday from 7 a.m. to 6 p.m.
- Access to our Level One Support team seven days per week, from 7 a.m. to 11 p.m.
- One user license to access our IT Service Management solution (WiscIT) to manage cases forwarded to your group.
- Pricing is conveniently billed to your group per case. E-mail help@doit.wisc.edu for more information.
Available to
- Faculty
- Researchers
- Staff
- Students