University of Wisconsin–Madison

Help Desk

The Help Desk provides free tech support and troubleshooting help with your computing needs by phone, email, chat or in-person at all Tech Store locations.

Locations

Computer Sciences Building  1210 W. Dayton Street

333 East Campus Mall  Just inside first floor entrance

Health Sciences Learning Center  750 Highland Avenue

Benefits

  • Get full Help Desk assistance with computing issues ranging from email to software to hardware issues
  • Get immediate help to reset your password
  • Find answers to common computing questions easily online
  • Get free computer virus evaluation, detection and removal
  • Get hardware troubleshooting and repair
  • Phone, email and chat support available seven days a week
  • Online self-help at the Help Desk KnowledgeBase is available 24/7
  • Three locations across campus for in-person support
  • Free diagnosis for computer problems, with recommendations for repair if needed
  • Full installation, repair and data recovery services
  • Authorized Apple and Dell warranty provider

Requirements

  • To use the DoIT Help Desk, you must have a valid UW-Madison NetID

Getting started

Get help via phone, email and chat seven days a week:

See helpdesk.wisc.edu for hours of availability.

Or, get in-person help at any of our three Tech Store locations:

See techstore.doit.wisc.edu for hours of availability.

Optional Services

The DoIT Help Desk provides free technology support to UW-Madison students, faculty and staff on all DoIT-provided services and most computer hardware/application issues. We’re also happy to collaborate with other UW-Madison departments and UW System institutions on a variety of optional services:

Level One Support

  • Knowledgeable, basic technology customer service available seven days a week, from 7 a.m. to 11 p.m.
  • One user license to access our IT Service Management solution (WiscIT) to manage cases forwarded to your group.
  • Pricing is conveniently billed to your group per case. E-mail help@doit.wisc.edu for more information.

Level Two Support

  • Advanced desktop support available Monday through Friday from 7 a.m. to 6 p.m.
  • Access to our Level One Support team seven days per week, from 7 a.m. to 11 p.m.
  • One user license to access our IT Service Management solution (WiscIT) to manage cases forwarded to your group.
  • Pricing is conveniently billed to your group per case. E-mail help@doit.wisc.edu for more information.

KnowledgeBase Sites

  • Manage knowledge and information for your team AND your customers in an easy-to-use content management solution, that allows you to keep the right information in the right peoples’ hands.
  • Free to UW-Madison departments.
  • Available on a fee-for-service contract basis to all other higher education institutions worldwide. E-mail kb-team@doit.wisc.edu for more information.

Available to