Help Desk

Last updated on March 30, 2023

The Help Desk provides free tech support and troubleshooting help with your computing needs by phone, email, chat or in-person at 1210 W. Dayton Street. Use the Dayton Street entrance and the Help Desk is located through the first doorway to the right.

Locations

Benefits

  • Get full Help Desk assistance with services and software offered through DoIT and best effort support for nearly any IT related issue.
  • Get immediate help to reset your NetID password
  • Get immediate help with Duo recovery and re-activations
  • Get free computer virus evaluation, detection and removal
  • Phone, email and chat support available seven days a week
  • Walk-in support available 7:45am to 5pm Mon-Fri
  • Online self-help at the Help Desk KnowledgeBase is available 24/7

Requirements

  • To use the DoIT Help Desk, you must have a valid UW–‍Madison NetID

Getting started

Get help via phone, email and chat seven days a week:

See hours of availability.

Or, get in-person help at Computer Sciences, 1210 W. Dayton Street.

Optional services

The DoIT Help Desk provides free technology support to UW–‍Madison students, faculty and staff on all DoIT-provided services and most computer hardware/application issues. We’re also happy to collaborate with other UW–‍Madison departments and UW System institutions on a variety of optional services:

Level One Support

  • Knowledgeable, basic technology customer service available seven days a week.
  • One user license to access our IT Service Management solution (WiscIT) to manage cases forwarded to your group.
  • Pricing is conveniently billed to your group per case. E-mail help@doit.wisc.edu for more information.

Level Two Support

  • Advanced desktop support available Monday through Friday from 7 a.m. to 6 p.m.
  • Access to our Level One Support team seven days per week, from 7 a.m. to 11 p.m.
  • One user license to access our IT Service Management solution (WiscIT) to manage cases forwarded to your group.
  • Pricing is conveniently billed to your group per case. E-mail help@doit.wisc.edu for more information.

Available to

  • Faculty
  • Researchers
  • Staff
  • Students

Service category