University of Wisconsin–Madison

Help Desk

The Help Desk provides free tech support and troubleshooting help with your computing needs by phone, email, chat or in-person at 1210 W. Dayton Street.

Locations

Computer Sciences Building  1210 W. Dayton Street

Benefits

  • Get full Help Desk assistance with computing issues ranging from email to software to hardware issues
  • Get immediate help to reset your password
  • Find answers to common computing questions easily online
  • Get free computer virus evaluation, detection and removal
  • Get hardware troubleshooting and repair
  • Phone, email and chat support available seven days a week
  • Online self-help at the Help Desk KnowledgeBase is available 24/7
  • Free diagnosis for computer problems, with recommendations for repair if needed
  • Full installation, repair and data recovery services
  • Authorized Apple and Dell warranty provider

Requirements

  • To use the DoIT Help Desk, you must have a valid UW-Madison NetID

Getting started

Get help via phone, email and chat seven days a week:

See helpdesk.wisc.edu for hours of availability.

Or, get in-person help at Computer Sciences, 1210 W. Dayton Street.

Optional Services

The DoIT Help Desk provides free technology support to UW-Madison students, faculty and staff on all DoIT-provided services and most computer hardware/application issues. We’re also happy to collaborate with other UW-Madison departments and UW System institutions on a variety of optional services:

Level One Support

  • Knowledgeable, basic technology customer service available seven days a week, from 7 a.m. to 11 p.m.
  • One user license to access our IT Service Management solution (WiscIT) to manage cases forwarded to your group.
  • Pricing is conveniently billed to your group per case. E-mail help@doit.wisc.edu for more information.

Level Two Support

  • Advanced desktop support available Monday through Friday from 7 a.m. to 6 p.m.
  • Access to our Level One Support team seven days per week, from 7 a.m. to 11 p.m.
  • One user license to access our IT Service Management solution (WiscIT) to manage cases forwarded to your group.
  • Pricing is conveniently billed to your group per case. E-mail help@doit.wisc.edu for more information.

KnowledgeBase Sites

  • Manage knowledge and information for your team AND your customers in an easy-to-use content management solution, that allows you to keep the right information in the right peoples’ hands.
  • Free to UW-Madison departments.
  • Available on a fee-for-service contract basis to all other higher education institutions worldwide. E-mail kb-team@doit.wisc.edu for more information.

Available to