Catch up on progress as we prepare to transition from Cherwell to Ivanti’s Neurons cloud platform. At the next Service Management Subteam meeting, get project updates and a demo of service requests. Sep 10, 1pm via Teams.
ITSM Tool Replacement Project
DoIT’s IT service management (ITSM) tool is a crucial part of IT service delivery and enables functions of the DoIT operational framework. Cherwell, the software that runs our ITSM tool known as WiscIT, will reach end-of-life on December 17, 2026. We will need to replace Cherwell to maintain DoIT essential IT service management functions.
ITSM Tool Replacement Project progressing
WiscIT will reach end-of-life Dec 17, 2026—so we’re transitioning to Ivanti’s Neurons cloud platform. Catch up on progress and join the Service Management Subteam to engage with the project. Sep 10 via Teams. Topic: service request demo.
ITSM Tool Replacement Project underway
Our IT service management (ITSM) tool, WiscIT, will reach end-of-life Dec 17, 2026. So we’re kicking off an exciting new project to move to Ivanti’s Neurons platform. Learn more about the project goals and timeline—and how you can participate.