Category: Departmental Support

The DoIT Departmental Support communications page serves as a single source for service updates and announcements. Here, you’ll find summary and detailed communications for Departmental Tech Support (DTS), Event Management Services (EMS), Visix Digital Signage, Hybrid Meeting Rooms, Managed Security Layer (MSL), and OS Deployment services (OSD). Updates may include system and application updates, service changes, contract information, and other important notices that could impact your services. If you think you may be experiencing an outage, please check our outages page (outages.doit.wisc.edu) for a description of the issue and regular updates.

Find your way around the redesigned DTS Portal

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The Departmental Tech Support Portal launched July 29 with a new design. Update your bookmark if needed and find out where to get help.

Free access to computers, printing & equipment on campus: InfoLabs explained

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InfoLabs give you free computer access, equipment checkout, specialized software and printing at more than 20 locations across campus.

Disk encryption coming to Windows computers – fall 2026

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Departmental Support (DS) will enable BitLocker Drive Encryption on all new and existing DS-managed Windows devices this fall.

Dell price increases

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Due to continued increases in individual part costs, Dell has announced price increases between 10% and 15% on laptops, desktops and accessories.

FY27 Node Rate, Departmental Tech Support

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DoIT finalized FY27 departmental IT support rates, increasing core nodes by $8 to $734 and hybrid meeting rooms by $5 to $730, with detailed unit costs coming by the end of March.