University of Wisconsin–Madison

Category: User Services

User Services provides Help Desk support, computer repair, open computer lab support, technology-use consulting, departmental support and educationally discounted product purchasing.

Free access to computers, printing & equipment on campus: InfoLabs explained

InfoLabs give you free computer access, equipment checkout, specialized software and printing at more than 20 locations across campus.

Disk encryption coming to Windows computers – fall 2026

Departmental Support (DS) will enable BitLocker Drive Encryption on all new and existing DS-managed Windows devices this fall.

DTS Portal update coming July 29

DoIT Departmental Tech Support Contract Partners: The DTS Portal is getting a new, modern design. Learn more about the change and what to expect.

Dell price increases

Due to continued increases in individual part costs, Dell has announced price increases between 10% and 15% on laptops, desktops and accessories.

FY27 Node Rate, Departmental Tech Support

DoIT finalized FY27 departmental IT support rates, increasing core nodes by $8 to $734 and hybrid meeting rooms by $5 to $730, with detailed unit costs coming by the end of March.

AI at work: A practical guide to using UW’s tools safely

Artificial intelligence tools can help you work smarter—drafting emails, summarizing documents, brainstorming ideas. But when you’re working with university data, choosing the right AI tool matters.

AI at work: A practical guide to using UW’s tools safely

Artificial intelligence tools can help you work smarter: drafting emails, summarizing documents, brainstorming ideas. But choosing the right AI tool matters. Here’s what you need to know to use AI responsibly at UW–‍Madison.

Google Drive storage quotas now in effect

If you’re over the quota, your account is read-only. Here’s what to do.

Aug 2024 BigFix patch notes

Aug 20 is our monthly patch day. We will be applying various operating system and application updates to managed computers.

June 2024 BigFix patch notes

Jun 18 is our monthly patch day. We will be applying various operating system and application updates to managed computers.