University of Wisconsin–Madison
Endpoint Management

Endpoint Management Project Roadmap

Endpoint protection is critical to reduce threats to university networks. An endpoint is a computing device that communicates back and forth with a network, including but not limited to desktops, laptops, servers, and smartphones. The protection of UW–Madison endpoints that access University data is essential to reducing the overall security risk to the data these devices encounter. 

This project will curate and deliver a set of flexible endpoint management and security tools, supported by core campus IT organizations and used by distributed IT organizations, to manage and secure campus endpoints.

More information can be found at Endpoint Management Project page. Please contact us with questions at endpoints@office365.wisc.edu

Previous updates: Feb 10


Feb 25 update

The Endpoint Management Project continues moving forward. We have spent the time planning communications, consolidating documentation, setting up a community of practice, upgrading the WS1 console, and finishing up the Dell WS1 Quick Start engagement.      

Complete:

  • On February 16th, DoIT Departmental Support worked with VMware to upgrade the Workspace ONE console from version 2005 to 2101.
  • On February 24th, we held our first Lunch & Learn session, covering our service vision, current state of project, community of practice, and our documentation & intake process. We had 82 registrants and 73 people in attendance.
  • The Endpoint Management KnowledgeBase site (internal) is now live and consolidates all previous BigFix and Workspace ONE documentation into a single space.

Now:

  • The project team is creating an MS Teams team to serve as a resource for a new Endpoint Management Community of Practice
  • The project team continues work with Dell/VMware and campus partners to configure the production environment, plan for delegated administration, and evaluate onboarding strategies.
  • Developing a communication plan for continued engagement on the need for and implementation of unified endpoint management on campus.
  • Creating a repeatable engagement and onboarding strategy for campus partners.

Next:

  • Gathering data from campus partners to build a more comprehensive implementation plan for campus rollout.
  • Define roles and responsibilities for service owners, delegated administrators, and basic service consumers.
  • Develop migration strategies for campus partners currently running endpoint management services and for campus partners with no existing endpoint management strategy.

Feb 10 update

The revised endpoint management budget was approved. Campus is funding the core infrastructure and service offering, as well as licenses for campus endpoints in both the BigFix and Workspace One environments.

From the Madison Budget Office: “Endpoint Management has been funded by campus with one-time funds to begin the campus wide implementation process. We estimate this one-time campus funding will carry the Endpoint Management project into FY23. Starting in FY23, Endpoint Management will be partially funded by the IT Campus Assessment and by FY24 will be fully funded by the IT Campus Assessment.”

Complete:

  • On January 15, the project team migrated from our on-prem environment to the VMware Workspace One SaaS production environment.

Now:

  • The project team is engaged with the Safer Badgers project and AIMS to manage hundreds of endpoints used in the program including the Badger Ambassador devices, check-in devices at testing sites, and the loaner devices being distributed to faculty, staff, and students.
  • On January 25, the project team kicked off a three-week engagement with Dell/VMware and campus partners to configure the production environment, plan for delegated administration, and evaluate onboarding strategies.
  • On February 16th, DoIT Departmental Support will work with VMware to upgrade the Workspace ONE console from version 2005 to 2101.

Next:

Implementation roadmap 

  • Develop an implementation plan for campus rollout.
  • Align with the UW System and the UW-Madison Asset Inventory policies and procedures.
  • Create a repeatable engagement and onboarding strategy for campus partners.
  • Develop a communication plan for continued engagement on the need for and implementation of unified endpoint management on campus.
  • Develop migration strategies for campus partners currently running endpoint management services and for campus partners with no existing endpoint management strategy.

Service Development

  • Create a license purchasing and management process.
  • Define roles and responsibilities for service owners, delegated administrators, and basic service consumers.
  • Create ongoing training opportunities, centralized documentation, and onboarding options.

Community of Practice / Lunch & Learn

  • Create a user-group community to engage with and validate the success and the features of the solution.
  • Hold lunch & learn sessions that offer basic troubleshooting and support.

For more information, please see the Endpoint Management Project or contact us with questions at endpoints@office365.wisc.edu