Getting started: Webex app

Last updated April 24, 2024

Our goal is to educate our users on how to use the Webex App and inform them of everything the Webex App has to offer. This includes available features and capabilities, on-demand training videos, frequently asked questions and more.

Webex App features & capabilities include

  • Video conferencing
  • PSTN and VoIP Calling
  • Background noise removal in calls and meetings
  • Video/Chat Messaging
  • Whiteboarding/annotating
  • Screensharing/remote control
  • Group spaces that keeps all shared docs, messages and files in one convenient location
  • To learn more, check out our KB Page Getting started with Webex

What is the Webex App all about?

How do I elevate my hybrid work with the Webex App?

Training Resources

Solutions to common issues

Select your issue below or search the Webex KnowledgeBase for comprehensive guidance.

Frequently Asked Questions

This is an accordion element with a series of buttons that open and close related content panels.

What is the Webex App?

Webex App, formerly Webex Teams, is a phone, messaging, and videoconferencing service for one-on-one or team collaboration with file and screen sharing.

Webex features include:

  • Persistent chat and collaboration rooms
  • PSTN Calling
  • Screen sharing and whiteboarding
  • On-demand video or audio meetings
  • Meeting scheduling and file sharing

Create secure work areas within the Webex App to begin collaborating with another person, group or team. The Cisco Webex App should be installed by your local IT or Central IT on your work machine. If you have admin rights to your machine you can download the app at Cisco Webex App download. You do not need to use the free trial -you have an account with UW Madison. Check out the Getting Started with the Webex App

The Webex App is available for Windows, Mac, Linux, iOS, Android, Chromebook and through a web browser. Get more detailed information at: Webex: What is the Webex App?

Can I schedule Webex Meetings from the Webex App?

Webex Meetings can be scheduled from the Webex App in the Meetings tab

Find out how to schedule here!

How do I cancel and/or update a Webex Meeting in the Webex App?

Updating and cancelling a Meeting is done easily in the Meetings tab in the Webex App.  Instructions on how to do so can be found below:

What is a "team" and how do I create one?

Teams helps you keep stay organized by categorizing multiple spaces under a common theme. It’s a great for working on large projects that involve multiple departments all working together on a project.

When you’re creating a team on a Mac, you can also select an emoji and add it to the name. Use teams instead of spaces (groups) when you need the members to break out into more than one group (like breakout sessions).

Follow these instructions for your specific device or operating system to create a team.

What is a "space" in the Webex App and how do I create one?

With Webex, everything you do is shared and stored in a designated space. You can send messages, have video meetings, share documents and whiteboards. Spaces helps organize your group’s work making collaboration on a specific project easy and efficient.

To create a space:

Check out how to create a space

Can students use Webex?

Yes, students have access to download and use the Webex App for meetings and chat.  However, only student employees are able to also use the PSTN calling feature

Who can I invite to join my Webex teams and spaces I create

You can invite anyone you’d like!

If the individual is part of UW–‍Madison – Simply select the space you want to add them to, enter their name and select them from the list.

If the individual is external to UW–‍Madison – Simply select the space you want add them to, enter their email address and press Enter to invite them.

See how external users appear in spaces

Note – If they don’t have a Webex account already, they will receive an email from Cisco inviting them to join using the email address you entered.

How do I personalize my Webex App?

Now that you’ve installed Webex, it’s time to set up the app. Customize your settings and preferences to get the best Webex experience.

How do I send a message in the Webex App?

Simply click the plus sign and choose Contact a Person to enter their email or name. Then, just type and send your message, and you’ve now just created a space just for the two of you. The next time you message them, you can just select their name from the list of your spaces.

To get more details on how to send a message to a group of people go to Messaging.

Can I share content wirelessly to a Cisco Webex device?

Yes!  When you connect to a Cisco Webex Board, desk, or room device, you can share content wirelessly from your Webex app.

Check out how to share content wirelessly using the Webex App

How do I disable the auto-start for the Webex App?

By default, the Webex App sets up the application to start on login. To turn this feature off, please follow the instructions found on Webex Teams: Disabling Auto-Start Functionality.