Secure email

Increased email security helps spot imposter emails

This summer, we are taking steps to further protect you from fake emails that pretend to be from trusted sources. Beginning August 5, 2024, we will enable email authentication checks for all email you receive. If an email fails authentication, it will go to your junk folder.

What do you need to do?

Be suspicious of any message in your junk folder, even if it appears to be from a colleague or trusted organization.

Remember, messages are sent to your junk folder because they:

  • Received a high spam rating
  • Failed email authentication checks

What should I do if…

I received a legitimate email and it went to my junk folder?

Open a ticket with the Help Desk. Help Desk staff will gather the information we need to understand the issue.

Open a Help Desk ticket

I sent an email and it went to the junk folder?

Please submit an Email Authenticity (DMARC) Consultation request. We’re happy to help you work through the problem.

Submit an email authenticity (DMARC) consultation

Why are we doing this now?

Attackers frequently send fake emails pretending to be from trusted sources, also known as spoofing. Checking email authenticity is one of the best tools we have to stop these attacks. Support for checking email authenticity was a feature we specifically looked for when we selected an email security solution in 2022, and it will be an important part of our ongoing email security.

Questions & resources

Looking for more information on these concepts?

Please contact the Help Desk with any questions.