University of Wisconsin–Madison
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Look Out for New Consolidation Prompt on UW‍–‍Madison Zoom

Effective January 4, 2021, anyone logging into Zoom with a email address who hasn’t yet formally joined our Zoom service will be presented with a new consolidation prompt. You will be asked to “consolidate your account” or “change your email address.” If you are a current student, staff member, researcher, or faculty member, we ask that you “consolidate your account.” This will merge your existing account data into the UW–Madison Zoom service, covering you under our terms of service and providing access to premium features that are not offered to free, personal Zoom accounts.

What action is required?

Consolidate your free personal Zoom account to UW–Madison Zoom.

If you choose to “skip for this time,” you will temporarily bypass the option to either consolidate or change your email address. However, you will only have the option to skip three times. After the third time, you will be required to either consolidate or change your email address.

I don’t see this prompt.

Great! That likely means you’re already a part of the service and don’t need to take further action.

I currently pay for my Zoom account. Will I get my money back?

Yes. When you begin the consolidation process, Zoom will ask to refund your outstanding balance before merging accounts.

Who is eligible?

UW–Madison Zoom is available to current students, staff, researchers, and faculty. If you need to verify that your NetID is eligible for UW–Madison Zoom account, please contact the DoIT Help Desk to confirm.

What if I’m ineligible?

Some emeritus and alumni who have email addresses but are not eligible for the service will receive emails encouraging them to change the email address associated with their accounts. These email reminders are legitimate and do require action. 

In these emails, we ask you to change the email address associated with your Zoom account. This change only affects which email address is associated with your personal Zoom account and you will continue to have access to your email as usual. Any Zoom meeting invites sent to your email address can still be joined by your personal Zoom account.

Those who are ineligible for the UW–Madison Zoom service who select the option to consolidate will be locked out of their accounts. To regain access to your account, you will need to contact the Help Desk for support at

How do I get help?

For further support, please contact the Help Desk at