University of Wisconsin–Madison

Author: Brianna Kuhn

Register for the 2025 IT Professionals Conference

This year’s hybrid conference will feature 25+ thought-provoking sessions and a keynote by UW–‍Madison Chief Information Officer Lois Brooks. May 29 & 30. Hybrid registration closes May 14. Virtual registration will remain open throughout the conference.

ITSM Tool Replacement Project underway

Our IT service management (ITSM) tool, WiscIT, will reach end-of-life Dec 17, 2026. So we’re kicking off an exciting new project to move to Ivanti’s Neurons platform. Learn more about the project goals and timeline—and how you can participate.

New email sending limits to start in May

Beginning May 12, we will place new default sending limits on UW–‍Madison Microsoft 365 accounts. Learn more about this change and what to do if you’re impacted. Update: Service accounts will be exempt from sending limits in the initial rollout.

Campus Software Library redesign coming Mar 25

The Campus Software Library is getting a makeover! We gathered feedback and redesigned the interface for a modern, sleek look—while keeping all your favorite software just a click away. Not familiar with the software library? Find out what it offers.

Share your ideas at the 2025 IT Professionals Conference

Submit a proposal today to share your insights with colleagues across campus. Proposals due Mar 28 at 5pm.

Support for Microsoft Office 2016 & 2019 to end Oct 14

If you’re using Microsoft Office 2016 or 2019, upgrade your device to a supported version as soon as possible. Using unsupported software can lead to potential security risks.

Help Desk reorganization: New team names, same great service

The Help Desk is moving away from “Level 1” and “Level 2” labels to team names that better reflect who they serve and what they do. This change will make it easier for the university community to connect with the right support team for their needs.

Meet Gemini, Google’s conversational AI chatbot

Google Gemini can help you draft text, summarize documents, create images, write code and more. Sign in with your UW Google Workspace account and start exploring what this smart tool can do.

Help plan the 2025 IT Professionals Conference

We’re looking for creative, enthusiastic people like you to help plan our next conference. Attend an informational meeting to learn more about the committee and planning process. Jan 29, 1pm via Teams.

Qualtrics default survey layout changing to improve accessibility

In early January, we’ll change the default to the “simple layout.” It’s designed for improved usability on mobile devices and enhanced accessibility when using assistive technologies.