With the goal of maintaining or improving the customer support experience, we identified the best features and benefits of each organization to bring to the new, unified organization beginning April 19.
User Services
User Services provides Help Desk support, computer repair, open computer lab support, technology-use consulting, departmental support and educationally discounted product purchasing.
Google Workspace storage quotas start Jun 1
Google is phasing out its free, unlimited storage model—which means changes are coming soon for UW–Madison Google accounts.
Partners invited to attend the Unification Project Forum on Apr 12
In spring 2021, Administrative Information Management Services (AIMS) joined the Division of Information Technology (DoIT). Our two organizations have been working on unifying operations through an effort called the AIMS Transition Project. We are excited …
March 2023 BigFix Patch Notes
Next Tuesday (03/21/2023) is our monthly patch day! We will be applying various OS and applications updates to managed computers.
Updates Regarding TikTok on DS-Managed Devices
DoIT Departmental Support (DS) will be implementing controls to block and/or remove TikTok from DS-managed devices in accordance with UW–Madison and Universities of Wisconsin policy. These controls will be different based on the platform used …
Februrary 2023 BigFix Patch Notes
Tuesday (02/22/2023) is our monthly patch day! We are applying various OS and applications updates to managed computers.
December 2022 BigFix Patch Notes
Next Tuesday (12/27/2022) is our monthly patch day! We will be applying various OS and applications updates to managed computers.
Changes coming to Google Workspace, MyDrive and Shared Drive storage quotas
Beginning June 2023, UW-Madison Google Workspace accounts will no longer have unlimited storage. Accounts will be subject to a storage quota. Learn more about the project areas of focus.
Reshaping the Google Workspace project charter
In response to changes in Google’s license and storage model, DoIT Productivity and Collaborative Solutions started a multi-year project to reshape the Google Workspace service. See the approved project charter to learn more.
November 2022 BigFix Patch Notes
Next Tuesday (11/15/2022) is our monthly patch day! We will be applying various OS and application updates to managed computers.