Cisco Contact Center provides advanced features like multi-level condition-based call distribution, real-time analytics, call recording, and cohesive team interaction features. These features make it ideal for managing customer interactions at scale, improving service efficiency, and providing agent flexibility.
Communication and collaboration
IT services that facilitate institutional communication and collaboration needs. Includes e-mail, calendaring,
telephony/VoIP, video/web conferencing, unified communications, web content management system, web
application development and hosting, and media development.
Grackle Workspace (free accessibility checker)
Grackle Workspace is a suite of extensions to Google Docs, Google Slides, and Google Sheets. When added, each extension automatically checks for accessibility issues and guides users through correcting them.
Low code web applications (Low Code Solutions)
Low Code Solutions enables developers and software development teams to build applications of medium to lower complexity.
Google Groups
Google Groups is a service that can be used to send mass email, grant group members permission to Google files, collaborate with colleagues and more.
Marketing Automation
Helping UW–Madison departments use data to create relevant communications and engagements through a variety of media—saving time, improving effectiveness, and removing redundancy.
Microsoft Teams
Part of the Microsoft 365 family of products, Teams provides workspace chat and videoconferencing, file storage, and application integration.
Custom audiovisual conference room
DoIT designs and builds hybrid conference room solutions that provide an intuitive and consistent audiovisual experience for Zoom, Webex, and Microsoft Teams meetings from the same touch screen controller. Systems can be scaled to meet the size and requirements of the room while retaining ease of use.
Web conferencing (Zoom)
Zoom is an enterprise cloud platform for video, voice, online meetings, screen sharing, chat and webinars. This enterprise web conferencing and distance learning application runs across mobile devices, desktops, telephones and room systems and includes access to the Zoom AI Companion.
CloudFax
Send and receive faxes electronically through Microsoft 365 email.
Web conferencing (Cisco Webex)
Cisco Webex is a leading enterprise solution for voice, video, online meetings with AI summaries, screen sharing, synchronous/asynchronous messaging and webinars. The application is supported across desktops, mobile devices, tablets and hybrid room systems, and includes access to the Webex AI Assistant.