The March UW Design Community session welcomed guests Maria Dahman and Laura Grady from the Center for User Experience, who presented on user experience (UX) service design. The session shared ideas on when to use service design, who to involve in the process, getting buy-in, and examples of service sesign maps and blueprints. Stay tuned for details about our September service design workshop.
Service design, also called service mapping or blueprinting, is a great way to use UX insights you’ve collected through research like interviews, observations, analytics, surveys, etc. It allows you to see a comprehensive picture of the product, service or experience you are creating and gives you ideas for where to improve.
Did you attend the session? Tell us what you thought!
In case you missed it
Topic
Find gaps and share your ideas through service design
Miss the session?
Check out the slide deck and session video:
- Session slides (in Box)
- Session videos (in Kaltura)
Blueprinting resources
- Book recommendations (Medium)
- Service Design Network
- Service Design 101 (Nielsen Norman Group)
- Practical by Design course and resources (get the book, too!)
- Service Design Glossary (Service Design Network)
- Figma for Education (free tool)
- NOTE: To verify that you’re eligible, you need to provide a course syllabus. What’s considered a “course syllabus” is a bit of a gray area, so just a heads up that folks might run into barriers. One option is linking to a Canvas course you administer or your departmental/school website.
Connect with the UW Design Community
The UW Design Community is brought to you by the Center for User Experience and IT Connects. Together, we can realize meaningful results when it comes to our shared goals of increased engagement and efficiency, student satisfaction, employee productivity and making our digital campus easier to use.
Join the UW Design Community by emailing uw-design-community+subscribe@g-groups.wisc.edu and join our Teams group.
—Mary Cummins, Christine Anderson and Laura Grady, UW Design Community