University of Wisconsin–Madison
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Webex App expands to cover softphone, meeting and chat

Beginning February 1, 2022, UW–Madison will have the ability to use Webex as a primary team communication app for softphones, meeting and chat. The Webex App is available on Windows, Mac, Linux, iOS, Android and Chromebook.

If you or your team currently uses Cisco Jabber, DoIT Network Services recommends you switch from Jabber to Webex now. Not only will Webex eventually replace Cisco Jabber, but it offers an array of new features that will enhance your team’s experience, including automatic updates pushed out to the Webex client monthly, eliminating the need for administrators to push out updates themselves.

You can also expect:

  • Additional features including a custom contact list, whiteboarding, ability to update your current status, add bots/apps to your channels and more!
  • A Unified Communications experience which eliminates the need for duplicative apps like Cisco Jabber and the Webex Meetings Desktop App (Standalone Meetings client)
  • Ability to connect to Cisco Video conferencing equipment on campus for wireless sharing and joining Webex Meetings.

Upon the switch, phone number and voicemail accounts go unchanged. Cisco Jabber will still be a functioning softphone option, however, only one of the applications can be used to make and receive calls at a time.

If you don’t already have an account, a Softphone Request form will still need to be submitted to use Webex as a phone client.

Resources

What is the Webex App?
Getting Started using the Webex App
Webex App Video Tutorials
UW–Madison Webex KnowledgeBase
Webex Service Page