Identity and Access Management Work Request

Last updated on August 26, 2022

The Identity and Access Management (IAM) Project Intake Request enables partners from throughout UW-Madison and UW-System to request the time, expertise, and existing services of the IAM Team for an upcoming project*.

This request should be used for a project- or application-specific need for information about students, faculty or staff, to be used for official University of Wisconsin administrative or academic purposes. That need could include integrating with NetID Login, identity data for operational needs, or consulting on how applications will provision and de-provision users.

* IAM defines project work as anything that will require more than two hours worth of time from any member(s) of the team. For all other operational requests (less than two hours of work), please follow existing practices by contacting the Help Desk.

** The IAM Work Request process is specific to the work of the IAM Team. All other IT Project related requests including new or significantly modified IT services should be submitted to the IT Project Intake Process for review.

Requirements

  • An IT need for information about students, faculty or staff, to be used for official University of Wisconsin administrative or academic purposes.
  • If you are requesting an OU and new OU admin, please go here. These requests have a quicker operational turnaround and this intake form should not be used.
  • This work request process should not be submitted for an operational outage. For urgent operational requests, please follow existing practices and contact the Help Desk.

Getting started

For UW–Madison and UW System requests please complete the IAM Work Request.

Following submission of the request, an IAM team member will review the request and make initial contact. You can expect an initial response within two weeks of your submission (requests are reviewed as they are received).

Please note that some identity services may require Data Custodian approval; if this is the case, the IAM team member responding to your request will let you know.

Intake request process

Line art image of a power button

Campus partner gathers request information and submits project work request.

Line art image of a power button

IAM Leadership will review the request internally and begin determining if the work is within scope for the IAM team.

Line art image of a power button

IAM Service and Technical leads will review the project further to guide recommendations.

Line art image of a power button

Recommendations, resources and next steps will be communicated to the requestor.

Terms of use

UW System — Acceptable Use of Information Technology Policy

Available to

  • Administrators
  • Departments
  • Faculty
  • IT Staff
  • Managers
  • Researchers
  • Staff

Service category