True or false: You can store personal files and photos on your UW–Madison Google Drive. Not sure? Check your answer and get a refresher on a few guidelines highlighted in Google Workspace usage policies.
User Services
User Services provides Help Desk support, computer repair, open computer lab support, technology-use consulting, departmental support and educationally discounted product purchasing.
Introducing new portal for DoIT-supported departments needing tech help
Is your department supported by the Division of Information Technology? Check out DoIT’s newest support channels—including a user‑friendly online portal, your hub to submit a variety of support requests.
Jul 2023 BigFix Patch Notes
Next Tuesday, July 25, is our monthly patch day! We will be applying various OS and applications updates to managed computers.
Steps to reduce storage in Google My Drive & shared drives
A 25 GB storage quota was applied this month to UW–Madison Google My Drive and shared drives. If you were over the quota, you received a temporary, larger quota—giving you time to reduce your storage.
Prepare for upcoming Google Workspace storage quotas
Starting Jun 1, storage quotas will be applied to all UW–Madison Google My Drive and Shared drives. Over the default 25 GB quota? Reduce your storage or learn more about the exception request process.
Billing changes due to the AIMS & DoIT unification
Beginning Jul 1, all DoIT contract partners utilizing Departmental Tech Support will be moving to a monthly node rate.
Recording from AIMS/DoIT unification forum now available
For contract partners: Watch the recording and check out resources from the Apr 12 forum.
New option: Move folders from My Drive to shared drives in Google Workspace
Previously, this option was only available for files. Learn more about requirements to move folders—and how file access may change after the move.
New contact information for Departmental Tech Support contract partners
Does your department contract with either AIMS or DoIT for IT support? Learn how to get in touch with the newly unified Departmental Tech Support team.
macOS 13 Ventura Approved for Customer Systems
Departmental Support (DS) has approved macOS 13 Ventura for installation on DS-managed customer computers. Testing and validating has been performed to ensure compatibility with the majority of our security and management infrastructure and commonly deployed …