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User Services

User Services provides Help Desk support, computer repair, open computer lab support, technology-use consulting, departmental support and educationally discounted product purchasing.

Need a Nudge for updating macOS?

Posted on October 17, 2022

Starting Tuesday, October 18, DoIT Departmental Support will begin deploying software called Nudge to Apple computers. We have been testing it internally and will be deploying it in waves over the coming weeks. What does …

Posted in Departmental Tech Support

October 2022 BigFix Patch Notes

Posted on October 14, 2022

Next Tuesday (10/18/2022) is our monthly patch day! We will be applying various OS and application updates to managed computers.

Posted in Departmental Tech Support

September 2022 BigFix Patch Notes

Posted on September 15, 2022

Next Tuesday (09/20/2022) is our monthly patch day! We will be applying various OS and application updates to managed computers.

Posted in Departmental Tech Support

Dimming the light on Silverlight

Posted on September 15, 2022

On Tuesday, 20 September 2022, Departmental Support will begin uninstalling Microsoft Silverlight from managed computers. Microsoft stopped supporting Silverlight in October 2021 and has stopped patching it with security updates. We believe that this will …

Posted in Departmental Tech Support

Zoom app minimum version update effective Aug 29

Posted on August 24, 2022

All UW‍–‍Madison Zoom accounts and individuals attending UW‍–‍Madison Zoom hosted meetings are required to use the latest version. Check which version you have and make sure you’re prepared!

Posted in Feature Update, IT News, Services & Tools Updates, Zoom Implementation update

Zoom app minimum version update effective Jul 21

Posted on July 12, 2022

All UW–Madison Zoom accounts and individuals attending UW–Madison Zoom hosted meetings will be required to use version 5.10.0 or later. Check your Zoom version to make sure you’re ready!

Posted in Feature Update, IT News, Services & Tools Updates, Top Story, Zoom Implementation update

Tips for using Box File Request—and staying secure

Posted on May 10, 2022

Box File Request gives you a fast and secure way to request files and associated metadata from anyone. Learn how to use this feature and keep your data secure.

Posted in Box Updates, IT News, Services & Tools Updates

Zoom app minimum version update effective Feb 17

Posted on February 10, 2022

All UW–Madison Zoom accounts and individuals attending UW–Madison Zoom hosted meetings will be required to use version 5.8.6 or later.

Posted in Feature Update, IT News, Services & Tools Updates, Zoom Implementation update

New Features And Requirements For UW–‍Madison Zoom

Posted on December 7, 2021

The popular video conferencing app has a new minimum version requirement and released a set of exciting new features.

Posted in Feature Update, IT News, Services & Tools Updates, Zoom Implementation update

UW–Madison Zoom Implementation Roadmap Update

Posted on October 27, 2021

From outreach to documentation, here is the latest news from the UW‍–‍Madison Zoom implementation team at DoIT, with support of the Zoom advisory group.

Posted in Feature Update, IT News, Services & Tools Updates, Zoom Implementation update
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