DoIT Departmental Support provides flexible and cost-effective IT support for departments and organizations at UW–Madison. Support options range from computer security to full-service desktop support. Our staff also support short and long-term technical projects to meet the diverse and growing needs of campus.
What we provide
- A full range of IT support options, including user administration, device procurement, management, & security, application management & patching
- Options for service levels that fit your unique needs and budget
- A specialized help desk for assistance via phone, chat and email
- IT needs assessments
- Backup support for your existing IT staff
And more!
In this page
Updates
List of articles
June 2024 BigFix patch notes
June 18 is our monthly patch day. We will be applying various OS and application updates to managed computers.
June 14, 2024May 2024 BigFix patch notes
May 21 is our monthly patch day. We will be applying various OS and application updates to managed computers.
May 20, 2024Windows 11 coming to DoIT contract partners
Over the next 2 years, the Division of Information Technology (DoIT) will upgrade contract partner computers to Windows 11. Learn more about the timeline and what to expect.
September 18, 2023Jul 2023 BigFix Patch Notes
Next Tuesday, July 25, is our monthly patch day! We will be applying various OS and applications updates to managed computers.
July 17, 2023macOS 13 Ventura Approved for Customer Systems
Departmental Support (DS) has approved macOS 13 Ventura for installation on DS-managed customer computers. Testing and validating has been performed to ensure compatibility with the majority of our security and management infrastructure and commonly deployed …
April 4, 2023- More Departmental Tech Support posts
Our Services
Custom audiovisual conference room
Design and build a hybrid conference room solutions that provides an intuitive and consistent audiovisual experience.
Event Management System (EMS)
Event Management Service provides access to Accruent’s EMS product—a resource management solution for scheduling, managing, and reporting on departmental room resources.
Windows OS Deployment Service
DoIT’s Windows OS Deployment Service is a flexible, cost effective solution that UW–Madison departments may use to deploy Windows Operating Systems and accompanying applications to new and existing departmentally owned systems.
Endpoint management
Endpoint management allows campus units to secure their endpoints with centralized HCL BigFix and VMware Workspace ONE infrastructure.
Pay-for-Print
Offering easy solutions for faculty, staff and departments to track and manage printing in your department, computer lab or office.
Departmental tech support
Flexible, reliable, cost-effective, high-quality enterprise technology support.
Managed Security Layer Service
DoIT Departmental Support’s Managed Security Layer (MSL) Service is a scalable, cost effective solution for managing and securing your department’s computer systems.