DoIT Departmental Support provides flexible and cost-effective IT support for departments and organizations at UW–Madison. Support options range from computer security to full-service desktop support. Our staff also support short- and long-term technical projects to meet the diverse and growing needs of campus.
How can we help?
We provide:
- A full range of IT support options, including user administration, device procurement, management, & security, application management & patching
- Options for service levels that fit your unique needs and budget
- A VIP Help Desk for assistance via phone, chat and email
- IT needs assessments
- Backup support for your existing IT staff
- And more…
Our Services
Enterprise Desktop Support
Flexible, reliable, cost-effective, high-quality enterprise technology support.
EMS
Event Management Service provides access to Accruent’s EMS product—a resource management solution for scheduling, managing, and reporting on departmental room resources.
Endpoint Management
Endpoint Management allows campus units to secure their endpoints with centralized HCL BigFix and VMware Workspace ONE infrastructure.
GoPrint
Offering easy solutions for faculty, staff and departments to track and manage printing in your department, computer lab or office.
Managed Security Layer Service
DoIT Departmental Support’s Managed Security Layer (MSL) Service is a scalable, cost effective solution for managing and securing your department’s computer systems.
Windows OS Deployment Service
DoIT’s Windows OS Deployment Service is a flexible, cost effective solution that UW–Madison departments may use to deploy Windows Operating Systems and accompanying applications to new and existing departmentally owned systems.