Departmental Support

DoIT Departmental Support provides flexible and cost-effective IT support for departments and organizations at UW–‍Madison. Support options range from computer security to full-service desktop support. Our staff also support short and long-term technical projects to meet the diverse and growing needs of campus.

What we provide

  • A full range of IT support options, including user administration, device procurement, management, & security, application management & patching
  • Options for service levels that fit your unique needs and budget
  • A specialized help desk for assistance via phone, chat and email
  • IT needs assessments
  • Backup support for your existing IT staff

And more!


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Our Services

Custom audiovisual conference room

Design and build a hybrid conference room solutions that provides an intuitive and consistent audiovisual experience.

Event Management System (EMS)

Event Management Service provides access to Accruent’s EMS product—a resource management solution for scheduling, managing, and reporting on departmental room resources.

Windows OS Deployment Service

DoIT’s Windows OS Deployment Service is a flexible, cost effective solution that UW–‍Madison departments may use to deploy Windows Operating Systems and accompanying applications to new and existing departmentally owned systems.

Endpoint management

Endpoint management allows campus units to secure their endpoints with centralized HCL BigFix and VMware Workspace ONE infrastructure.

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Offering easy solutions for faculty, staff and departments to track and manage printing in your department, computer lab or office.

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Departmental tech support

Flexible, reliable, cost-effective, high-quality enterprise technology support.

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Managed Security Layer Service

DoIT Departmental Support’s Managed Security Layer (MSL) Service is a scalable, cost effective solution for managing and securing your department’s computer systems.

Next steps

Interested in learning more?

Request a consultation

Expect a response within 1-2 business days.

Existing customer?

Contact us at the VIP Help Desk