University of Wisconsin–Madison

Departmental Support

DoIT Departmental Support provides flexible and cost-effective IT support for departments and organizations at UW–‍Madison. Support options range from computer security to full-service desktop support. Our staff also support short- and long-term technical projects to meet the diverse and growing needs of campus.

How can we help?

We provide:

  • A full range of IT support options, including user administration, device procurement, management, & security, application management & patching
  • Options for service levels that fit your unique needs and budget
  • A VIP Help Desk for assistance via phone, chat and email
  • IT needs assessments
  • Backup support for your existing IT staff
  • And more…
 

Our Services

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Enterprise Desktop Support

Flexible, reliable, cost-effective, high-quality enterprise technology support.

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EMS

Event Management Service provides access to Accruent’s EMS product—a resource management solution for scheduling, managing, and reporting on departmental room resources.

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Endpoint Management

Endpoint Management allows campus units to secure their endpoints with centralized HCL BigFix and VMware Workspace ONE infrastructure.

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GoPrint

Offering easy solutions for faculty, staff and departments to track and manage printing in your department, computer lab or office.

 
 

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Managed Security Layer Service

DoIT Departmental Support’s Managed Security Layer (MSL) Service is a scalable, cost effective solution for managing and securing your department’s computer systems.

 
 

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Windows OS Deployment Service

DoIT’s Windows OS Deployment Service is a flexible, cost effective solution that UW–Madison departments may use to deploy Windows Operating Systems and accompanying applications to new and existing departmentally owned systems.

 
 

Next steps

Interested in learning more?

Request a consultation

Expect a response within 1-2 business days.