Departmental Support

DoIT Departmental Support provides flexible and cost-effective IT support for departments and organizations at UW–‍Madison. Support options range from computer security to full-service desktop support. Our staff also support short and long-term technical projects to meet the diverse and growing needs of campus.

What we provide

  • A full range of IT support options, including user administration, device procurement, management, & security, application management & patching
  • Options for service levels that fit your unique needs and budget
  • A specialized help desk for assistance via phone, chat and email
  • IT needs assessments
  • Backup support for your existing IT staff

And more!


List of articles

  • Windows 11 coming to DoIT contract partners

    Over the next 2 years, the Division of Information Technology (DoIT) will upgrade contract partner computers to Windows 11. Learn more about the timeline and what to expect.

  • Jul 2023 BigFix Patch Notes

    Next Tuesday, July 25, is our monthly patch day! We will be applying various OS and applications updates to managed computers.

  • macOS 13 Ventura Approved for Customer Systems

    Departmental Support (DS) has approved macOS 13 Ventura for installation on DS-managed customer computers. Testing and validating has been performed to ensure compatibility with the majority of our security and management infrastructure and commonly deployed …

  • March 2023 BigFix Patch Notes

    Next Tuesday (03/21/2023) is our monthly patch day! We will be applying various OS and applications updates to managed computers.

  • Updates Regarding TikTok on DS-Managed Devices

    DoIT Departmental Support (DS) will be implementing controls to block and/or remove TikTok from DS-managed devices in accordance with UW–‍Madison and Universities of Wisconsin policy. These controls will be different based on the platform used …

  • More Departmental Tech Support posts

Our Services

Custom audiovisual conference room

Design and build a hybrid conference room solutions that provides an intuitive and consistent audiovisual experience.

Endpoint management

Endpoint management allows campus units to secure their endpoints with centralized HCL BigFix and VMware Workspace ONE infrastructure.

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Departmental tech support

Flexible, reliable, cost-effective, high-quality enterprise technology support.

Event Management System (EMS)

Event Management Service provides access to Accruent’s EMS product—a resource management solution for scheduling, managing, and reporting on departmental room resources.

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Offering easy solutions for faculty, staff and departments to track and manage printing in your department, computer lab or office.

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Managed Security Layer Service

DoIT Departmental Support’s Managed Security Layer (MSL) Service is a scalable, cost effective solution for managing and securing your department’s computer systems.

Windows OS Deployment Service

DoIT’s Windows OS Deployment Service is a flexible, cost effective solution that UW–Madison departments may use to deploy Windows Operating Systems and accompanying applications to new and existing departmentally owned systems.

Next steps

Interested in learning more?

Request a consultation

Expect a response within 1-2 business days.

Existing customer?

Contact us at the VIP Help Desk