Productivity & Collaborative Solutions
Productivity & Collaborative Solutions (PCS) provides the essential digital tools that empower UW–Madison students, faculty and staff to connect, communicate and work together effectively. Our team manages a robust portfolio of cloud-based enterprise services and specialized software to support the university’s mission. We ensure these platforms are secure, integrated and accessible to the entire campus community.
In this page
Our Services
The PCS group supports the following core services:
Microsoft 365
The university’s primary suite for communication and productivity. This service includes Exchange Online email and calendaring, Microsoft Teams for real-time collaboration, the full suite of Office applications (Word, Excel, PowerPoint), SharePoint and OneDrive cloud storage.
Google Workspace
UW–Madison Google Workspace is a collection of cloud-based productivity and collaborative tools including: Google Drive, Shared Drives, Docs, Sheets, Gemini, NotebookLM and more.
Google Groups
An email-based discussion and management service. Google Groups allows departments and organizations to create mailing lists, collaborative inboxes and online forums to streamline group communication and manage Google Workspace permissions.
Zoom
Zoom is an enterprise cloud platform for video, voice, online meetings, screen sharing, chat and webinars. This enterprise web conferencing and distance learning application runs across mobile devices, desktops, telephones and room systems, and includes access to the Zoom AI Companion.
Box
A secure, cloud-based file storage and collaboration platform. Box is an ideal platform for collaborating with colleagues outside of the UW-Madison ecosystem.
Qualtrics
An enterprise-level survey and data collection platform. Qualtrics is used across campus for academic research, institutional evaluations and administrative data gathering, offering advanced logic and reporting capabilities.
CloudFax
CloudFax is used to send and receive faxes using a UW-Madison Microsoft 365 email account.
Doodle
Doodle is a user-friendly scheduling app designed to simplify the process of finding the best time for group meetings, events or appointments. Use Doodle to create polls suggesting multiple time slots. Participants can vote on their availability.
SMTP relaying
The unauthenticated Campus Relay service allows campus-based devices and applications to programmatically send email, provided the application is hosted within the UW-Madison IP space. In contrast, the Secure Email Relay service (SER) is a solution designed for off-campus or cloud-based infrastructure, requiring specific credentials and TLS encryption to send email securely to internal and external recipients.
Wisc Account Administration
The Wisc Account Administration site is a centralized web interface that allows users and administrators to manage account settings and domain functions for campus services such as Microsoft 365, Google Workspace, Zoom, Box and CloudFax. Depending on their assigned privileges, users can use the site to manage account status, visibility and specific service features.
Identity provisioning
Non-person account (service account) identity provisioning and management for use with PCS services and other campus services.
Web services
Application Programming Interfaces (APIs) for university IT partners to manage accounts in PCS services, such as Domain Admin API and Google Groups API.
Get help from the
DoIT Help Desk
Don’t let technical hurdles slow you down. Reach out to our support staff for technical support with any of these services.