Telephone service (Cisco VoIP)

Last updated on July 3, 2025

UW–‍Madison is utilizing Cisco VoIP for our telephone service on campus. DoIT is responsible for supporting all aspects of the telephone service including infrastructure, voicemail and recommendations for phone equipment.

Users can either use a Cisco VoIP phone or use Cisco Webex to place and receive calls from their computer or mobile devices using the Webex App. Check out our list of supported Cisco desk phones.

Benefits

  • Full-service installation of lines and phones in university offices
  • Easy to order and manage telephone services for your department/office
  • Capable of placing and receiving calls remotely
  • Phone lines not tied to a specific wall jack

Requirements

  • Telephone service must be ordered through an Authorized user. Requests for phone services have a 1 week turnaround.
  • Must be a UW–‍Madison Employee.
  • Equipment must be ordered at ShopUW+ from the MDS Corestock Punchout.

Getting started

Options

  • Basic telephone line (New lines, changes and disconnection)
  • Conference phones and hybrid video conferencing devices
  • Hunt groups/Call trees (advanced call routing)
  • Cisco Unified Contact Center Express (call center)
  • Voicemail Transcription (Cisco Speechview)
  • Wireless DECT phones

Forms and tools

Available to

  • Faculty
  • Staff

Service category