University of Wisconsin–Madison

Telephone service

Centrex is the main telephone service used by UW-Madison. DoIT is responsible for supporting all aspects of the telephone service including infrastructure, voicemail, and recommendations for telephone sets.


  • Full-service installation of lines and phones in university offices
  • Easy to order and manage telephone services for your department/office


  • Telephone service must be ordered through a registered user. Please note: orders have a 2-3 week turnaround.

Getting started


  • Basic telephone line (installation, changes and disconnection)
  • ISDN line configuration
  • Automatic Call Distribution (ACD) configuration


Option Monthly Fee Installation Fee
Basic Telephone Line $17.18/line/month Installation and disconnection fees vary. Please see detailed fees for more information.

Note: You will be billed until you cancel the account. All charges will be made to a campus funding string (e.g., 144-PRJ-AA00-A-11-2222-1). Bills arrive monthly for usage and annually for telephone service.

Forms and Tools

Available to